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Customer service review examples for "you're doing great"
Customer service review examples for improving in certain areas
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Customer service review examples for "you're doing great"
Customer service review examples for improving in certain areas
Happy employees, happy customers. At least, that's what they say. When it comes to providing stellar customer service, it's important to first examine your employees' experience.
At the heart of any thriving workforce is feedback. So, when it comes to empowering success with your customer-facing employees, feedback is critical.
How are you investing in meeting your employees' needs? Are you providing opportunities for feedback? Are you actively listening to your employees? Do you use positive feedback as a form of employee recognition?
We've compiled 29 examples that relate to not only customer service but also customer satisfaction, customer relations, customer management, customer focus, handling customers appropriately, and general customer skills. Try practicing some of these example phrases with your employees.
You tend to focus too much on internal operations and you let customer problems go unheard. You need to deal with customer problems in a timely and efficient manner.
It is difficult to follow policies, practices, and processes as you make too many exceptions to customers. Try adopting a more hardline approach and make sure customers fall in line with what the policies are.
You tend to be a little too defensive about our product and company. Remember the customer is always right. Try to listen to what they have to say.
As you fall under the customer service department, it is really important that you get to know our customers. Try to get out more and get to know them.
Try to make time to visit customers and get to know them. It goes a long way in building rapport with them and they’ll appreciate your effort.
Customers often complain that you fail to follow up with them as promised. It is a good idea to stick to your promises. Try to under-promise and over-deliver.
When you’re on the phone, try to get to know the customer as a whole person. This helps build rapport and you’ll understand your customer problems quicker.
If you're looking for ways to help boost your employees' customer service game, BetterUp can help. With virtual coaching, you can help your employees improve their communication, problem-solving, and relationship skills. Unlock the potential within your workforce with the power of personalized coaching.
Unlock the power of clear and persuasive communication. Our coaches can guide you to build strong relationships and succeed in both personal and professional life.
Unlock the power of clear and persuasive communication. Our coaches can guide you to build strong relationships and succeed in both personal and professional life.
Madeline is a writer, communicator, and storyteller who is passionate about using words to help drive positive change. She holds a bachelor's in English Creative Writing and Communication Studies and lives in Denver, Colorado. In her spare time, she's usually somewhere outside (preferably in the mountains) — and enjoys poetry and fiction.
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