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Big firms are set up to dominate even more… I think AI tools will help firms like McKinsey, BCG, and Bain (though Bain was much later to invest in knowledge management) develop a bigger lead in management consulting. Invest heavily in software solutions to sell ongoing services to existing clients at higher margins. (For
This is why consulting can feel more like therapy than businessproblem-solving. This is the value of a consultant, the ability to continue to search for the problem behind the problem. Instead, I turned back to him and said, “Sounds like a talent problem, not a training problem. What do you think?”
So I drafted mine and sent them to Marvin for comment. He said that any service business that gave higher priority to profits than to serving its clients deserved to fail. Do you have a toolkit for businessproblemsolving? believes that every company should have a written set of principles and purposes.
So in the last 1800s, Frederick Taylor and several others in the US started exploring new ways to think about running a business. Part of the toolkit McKinsey developed was a 30-page document called the “General Survey Outline” (GSO) and it stood out for how it was different than Taylor’s “how-to” approach.
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