Let's Grow Leaders
MARCH 12, 2020
Lead through rapid change with calm clarity When he started work that week, “Aaron” didn’t know that he’d be asked to guide his team through a coronavirus response, but within just a few days the situation was urgent. Major clients were making […]. The post How To Lead In The Midst Of Urgent, Rapid Change And Strain appeared first on Let's Grow Leaders.
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Penelope Trunk
JUNE 18, 2020
Right after George Floyd was killed, there were fireworks in my neighborhood. All night long. I live in Roxbury, on a sliver of Boston between two gang territories. So I assumed the noise was gunshots. But a few days later, fireworks actually lit up the sky. At 1am. 2am. 3am. By the end of May, the fireworks out of our apartment window were amazing.
Vantage Circle
MARCH 29, 2020
When you are working from home, you have enough flexibility to do your job. But this luxury can often turn into a missed opportunity if not planned accordingly. They say work from home can be your litmus paper to your productivity. Also, many would argue over the fact that it needs intrinsic motivation to perform your tasks efficiently and deliver at the right time when you are working from home.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Let's Grow Leaders
MAY 7, 2020
Does this sound familiar? You started the year with a clear vision and direction. You’ve rallied people around that vision and worked hard to engage everyone’s hearts and minds. You connected what to why. And had brilliant momentum. No one ever anticipated […]. The post How To Change Your Mind and Not Lose Their Trust and Support appeared first on Let's Grow Leaders.
Let's Grow Leaders
APRIL 13, 2020
My heart has been breaking all day. I’ve been doing the best I can with the onslaught of phone calls, emails, and texts from incredible leaders in the emotional throes of an unexpected layoff. “I’ve been laid off.” “I had to lay […]. The post How to Support Your Team During an Unexpected Layoff appeared first on Let's Grow Leaders.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
MARCH 30, 2020
In this time of extraordinary uncertainty and change your team has learned to quickly adapt to do the best they can, with what they have, from where they are. The COVID-19 crisis has us all quickly adapting to new ways to serve […]. The post How to Capture What You’re Learning From This Crisis Now appeared first on Let's Grow Leaders.
Let's Grow Leaders
FEBRUARY 3, 2020
To get more done, start with you In the past few months, we’ve heard from many leaders asking for help with time management. They feel the pressing need to get more done, but many of them feel like they’re already maxed out […]. The post Practical Help for Exhausted Leaders Who Need to Get More Done appeared first on Let's Grow Leaders.
Let's Grow Leaders
OCTOBER 19, 2020
“Yeah, I don’t do small talk.” “My team understands, I’m cool with THEIR chit chat in-between meetings, but I don’t really have time for that stuff. I’m all business. That’s why I’m so productive.” “I get that small talk is important, but […]. The post How to Get Better at Remote Small Talk appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 20, 2020
Communication is tricky, even during “normal” circumstances, but it’s even more important now. You know we’re huge believers in 5×5 communication. Communicating anything that’s important five times, five different ways and are always on the lookout for great communication techniques to make […]. The post Communication Techniques for Challenging Times: A Frontline Festival appeared first on Let's Grow Leaders.
Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager
Are you considering a shift to product management or just starting your journey as a Product Manager? Join Leslie Grandy and Drew Weaver for an insightful webinar designed to help you seamlessly transition into this dynamic role. Whether you're looking to pivot your career or enhance your existing skills, this session will equip you with the knowledge and tools to succeed!
Let's Grow Leaders
MAY 28, 2020
You wouldn’t have wished for this ridiculous, unprecedented disruption. But if you’re like many leaders I talk with, this stressful period has also been surprisingly energizing. Until it wasn’t. You’re proud of your team. They’ve been working round the clock on a […]. The post How To Disrupt the Disruption and Help Your Team Move Forward appeared first on Let's Grow Leaders.
Let's Grow Leaders
JUNE 8, 2020
We get it. It’s all a lot right now. Some days it takes every ounce of energy just to make it through. Who has time for mid-year reviews? Why not just skip them this year? After all, a great mid-year review is […]. The post How to Hold an Effective Mid-Year Review in a Pandemic appeared first on Let's Grow Leaders.
Let's Grow Leaders
MARCH 9, 2020
This week we’ve received so many calls from leaders trying to figure out remote working contingency plans and from managers faced with implementing these new work from home policies. If you’re also trying to make the best of a new work-from-home scene, perhaps […]. The post How to Lead a Team That Suddenly Has to Work From Home appeared first on Let's Grow Leaders.
Let's Grow Leaders
JUNE 15, 2020
There’s no going back, but a better future is possible It should be clear to every leader at this point: there’s no getting back to “normal.” The pandemic has unalterably shifted the economic landscape and business operations. The racial equity movement sweeping […]. The post How to Co-Create a Better Future appeared first on Let's Grow Leaders.
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Let's Grow Leaders
SEPTEMBER 3, 2020
We don’t hate online meetings – we hate soul-sucking wastes of time After months of online meetings, video conferences, Zoom, and Teams meetings, you’ve mastered the basics: You’ve got light in front of you (not behind you) so we can see you […]. The post Beyond the Basics: Online Meetings that Don’t Suck Your Soul appeared first on Let's Grow Leaders.
Let's Grow Leaders
APRIL 2, 2020
10 Things to Look for in Your Live Online Leadership Development If your business is faced with a newly-remote workforce, you know how vital it is to have strong leaders in place to get everyone the support they need, nimbly respond to […]. The post How to Build a Better Live Online Leadership Development Program appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 28, 2020
Gratitude—real gratitude, not the saccharine “too blessed to be stressed” meme mantra—has the power to revolutionize your leadership and your influence. In this interview with Chief Operating Officer Kerry Wekelo, you’ll get practical ways you can cultivate gratitude in your own life, […]. The post Leadership and Gratitude – Interview with Kerry Wekelo appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 17, 2020
Awareness and intention will help stop remote work from stealing your life It’s not your imagination: if the pandemic shifted your job to working from home, odds are, you’re working longer hours. For many of the leaders we’ve spoken with over the […]. The post How to Stop Remote Work from Stealing Your Life appeared first on Let's Grow Leaders.
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Let's Grow Leaders
JANUARY 20, 2020
One question leads to a powerful team “David, I just don’t have time. There’s so much to do that some days I just want to give up!” Lynn was a midlevel manager in a mid-sized healthcare company. She’d sought out coaching because […]. The post 4 Words to Help You Build a Powerful Team appeared first on Let's Grow Leaders.
McKinsey
NOVEMBER 5, 2020
Your company’s purpose strengthens resilience and creates value—if it’s genuine. A new framework highlights a detailed approach to embedding purpose throughout your organization.
McKinsey
MAY 15, 2020
The rapid migration to digital technologies driven by the pandemic will continue into the recovery. Here’s how to accelerate your organization’s digital capabilities to keep pace.
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McKinsey
JULY 3, 2020
Two renowned scholars and two McKinsey experts illuminate the leadership imperatives of our time: bringing people together, energizing forward progress, and reimagining normalcy.
McKinsey
OCTOBER 5, 2020
A new survey finds that responses to COVID-19 have speeded the adoption of digital technologies by several years—and that many of these changes could be here for the long haul.
McKinsey
NOVEMBER 25, 2020
Leaders must actively manage the energy of their workforces, cultivate the quality of employee relationships, and demonstrate a capacity for resilience to recharge their organizations during crises.
McKinsey
NOVEMBER 2, 2020
In this uniquely severe global crisis, leaders need new operating models to respond quickly to the rapidly shifting environment and sustain their organizations through the trials ahead.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
DECEMBER 3, 2020
The decarbonization pathways to a net-zero Europe are countless, but not all are cost optimal. We explore one pathway that could reduce the EU’s emissions 55 percent by 2030 while delivering broad economic benefits.
McKinsey
JULY 1, 2020
Digitization has played a key role in reducing the spread of the virus and promoting a safe recovery. Now, it’s even more critical to the country’s longer-term economic health.
McKinsey
AUGUST 29, 2020
Our survey of US consumers suggests that indoor dining in restaurants may not return to precrisis levels for months—or possibly even years. That means full-service restaurant operators need a new economic model.
McKinsey
OCTOBER 21, 2020
Global tourism has been one of the most affected sectors during the COVID-19 crisis. Our tourism recovery model forecasts a cumulative drop of $3 trillion to $8 trillion before tourism expenditure returns to pre-COVID-19 levels. Recovery will be slow and driven by the underlying dependencies countries had on domestic and nonair travel. Different countries, therefore, should prepare for their own recovery curves and reimagine their tourism sectors (as well as the support they provide) differently
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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