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Performance Review: How to respond to frustrating or lazy performance feedback

Let's Grow Leaders

Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.

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How to Build a High-Performing Team: Ten Vital Conversations

Let's Grow Leaders

Invest One Hour a Month to Help Your Team Perform Even Better. Every truly high-performing team has one thing in common: They spend time in candid conversation talking about what’s working and consistently look for ways to improve. Here are ten important questions to start with when building a high-performing team.

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How to Provide More Meaningful Performance Feedback

Let's Grow Leaders

If you knew your manager really cared about you and had your best interest at heart, would you want them to give you meaningful performance feedback? The post How to Provide More Meaningful Performance Feedback appeared first on Let's Grow Leaders. Even if it was hard to hear?

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Where to Focus for Peak Performance with Sunjay Nath

Let's Grow Leaders

Do you want to bring peak performance to your organization? In today’s episode Sunjay Nath, author of The 10-80-10 Principle: Unlocking Dynamic Performance , gives you insight on who to focus on to unlock peak performance and how to identify your top 10%. 53:40 Start from what you want to achieve peak performance.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient.

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Performance Management: How to Give Feedback to a Team Member Who Isn’t Changing

Let's Grow Leaders

My Feedback Isn’t Working…Performance Management for Repeat Issues You take performance management seriously. askingforafriend Human-centered performance management means giving meaningful feedback that reinforces clear expectations and gives space for emotions, support, and reflection. What can I do?

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How to Hold a Better Performance Improvement Conversation

Let's Grow Leaders

You sit down for an earnest performance improvement conversation. The post How to Hold a Better Performance Improvement Conversation appeared first on Let's Grow Leaders. Has this ever happened to you? Your employee listens intently. She thanks you for the feedback, and promises to try harder. Things improve for a minute.

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Using collaborative coaching for performance improvements vs. monitoring for adherence to procedures and rules. Dynamic, collaborative approaches to key in to the agent’s experience and challenges. Ways to enhance great customer encounters, navigate tense encounters, and even prevent more escalations in the long term.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. The work world is changing faster than ever before, making adapting to our new reality without a significant interruption in results a top priority for businesses.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. By considering each of the key factors that influence performance, you can identify the possible causes of your performance gap and determine whether training can help! Save your seat and register today!

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Collaborative scripting can improve CX and agent performance. Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT

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Two Sides of the Same Coin: Recruiting & Retention

Speaker: Caitlin MacGregor, CEO and Co-Founder of Plum

Caitlin will explore how predictive science helps organizations engage, attract, and retain high-performing talent. Drawing on her experience and industry expertise, Caitlin MacGregor will demonstrate how the predictive science of I/O psychology and scalable technology can inform enhanced talent decisions.