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Ten Common Mistakes New Managers Make

Let's Grow Leaders

How to Avoid the Most Common Mistakes New Managers Make. So many new managers don’t receive the training or skills they need to be effective, lead their teams, and achieve meaningful results. Here are the common mistakes new managers make: Avoid Accountability Conversations. 10 Mistakes New Managers Make. Be a Push Over.

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How to Be a Better Manager of Managers (let’s talk about accountability)

Let's Grow Leaders

If your managers of managers are struggling to hold their teams accountable, dig a level deeper into the root cause This Asking for a Friend question came in from a manager of managers in one of our executive development programs. I’ve got a manager of managers on my team, let’s call her “Sue.”

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How Managers (unintentionally) Roadblock an Empowered Team

Let's Grow Leaders

Most managers will say they want those outcomes and that they believe in an empowered team, but unintentionally prevent their teams from doing their best. One Big Reason Managers Disempower Their Team. The most common mistakes that disempower teams often result from a manager’s insecurity. Unclear Definition of Success.

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New Manager? Practical Advice for Human Centered Leaders

Let's Grow Leaders

Practical Advice for New Managers. (An And, I really want to come off strong as a new manager. A few of Bill’s Two-word insights for a New Manager. What are TWO OF YOUR favorite words of advice for a new manager? The post New Manager? An Asking for a Friend Interview with Bill Treasurer).

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships! Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? Register today to save your seat!

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Performance Management: How to Give Feedback to a Team Member Who Isn’t Changing

Let's Grow Leaders

My Feedback Isn’t Working…Performance Management for Repeat Issues You take performance management seriously. askingforafriend Human-centered performance management means giving meaningful feedback that reinforces clear expectations and gives space for emotions, support, and reflection. What can I do?

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Help for the Overwhelmed Working Manager

Let's Grow Leaders

Can you relate to the phrase, overwhelmed working manager? Recently we received a question from a manager and this manager writes, “I am a working manager. Not that all managers aren’t working, but I have an enormous pile of my work besides having to lead my team. What should I do?”

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.