Let's Grow Leaders
NOVEMBER 19, 2021
It’s a cliche you’ve undoubtedly heard more than once: Fake it until you make it. The problem is that the pressure to succeed can drive leaders to exaggerate their strengths, minimize weaknesses, bend the truth, and sacrifice the very authenticity that would help them succeed. Make It, Don’t Fake It. Make It, Don’t Fake It.
Let's Grow Leaders
APRIL 3, 2023
The dude who thinks they know-it-all, and doesn’t hesitate to pontificate, question, and debate everything. They offer unsolicited advice or undesired help. These characters make you want to scream “stay in your lane!,” ” or “hey, I’ve got this!” A know-it-all can challenge you to think more deeply.
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Let's Grow Leaders
SEPTEMBER 3, 2021
In this episode, Carson Tate, one of America’s top productivity consultants talks about why you don’t have to rely on your company or your boss for your professional fulfillment. Instead, you can take ownership of your career, your life, and your happiness?right Carson’s premise is that “it takes two” to cultivate engagement?that Get the book.
Let's Grow Leaders
AUGUST 7, 2023
– Male, 58, Denmark, World Workplace Conflict and Collaboration Survey The Most Important Courageous Conversation is With Yourself It can be tempting to avoid a courageous conversation at work. After all, it takes energy to initiate it, and you can’t predict exactly how it will go. What do I want to happen because of what I say?”
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy. We must focus our design talents on a new type of relationship with machines.
Master Coach University
APRIL 10, 2022
The concept of coaching presence ICF takes a skillful coach and turns him or her into a professional leader. It means more than just being aware of what’s going on around you; it means communicating in such a way that inspires your team to reach their full potential. Coaching presence isn’t just about providing feedback; […].
Let's Grow Leaders
DECEMBER 12, 2022
What’s equally difficult is helping your team recover, establishing a new normal, and figuring out how in the world you’ll get it all done with fewer people. If you’re going through or recovering from a layoff, first let me say, I’m sorry. I know it’s hard. Getting Real with Your Own Emotions. ” Me too, Alyssa.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce.
Speaker: Jennifer Brick, Career Strategist and Author
By attending this session, you'll learn: The key reason people are quiet quitting their jobs - it’s not a comp problem! A simple strategy that can instantly improve employee engagement & retention What your employees are complaining about most - and how to fix it The one thing that differentiates a toxic workplace from a dream job Register today!
Speaker: Stela Lupushor, Founder, Reframe.Work Inc.
The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. But have we paused to understand what value is exactly, or how it can be created? Have we considered the relationship between value and work environment?
Speaker: Karen Weeks, Chief People Officer at Ordergroove
We need to ask our team! In this webinar, we will be focusing on where and how to use surveys and other feedback tools to collect data and, more importantly, what to do with it once we have it. Using real life cases, Karen Weeks will review what has worked and what hasn't worked to help drive the best employee experience in different companies.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.
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