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Make It, Don’t Fake It with Sabrina Horn

Let's Grow Leaders

It’s a cliche you’ve undoubtedly heard more than once: Fake it until you make it. The problem is that the pressure to succeed can drive leaders to exaggerate their strengths, minimize weaknesses, bend the truth, and sacrifice the very authenticity that would help them succeed. Make It, Don’t Fake It. Make It, Don’t Fake It.

IT 519
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Love it. Own it. Your Dream Job with Carson Tate

Let's Grow Leaders

In this episode, Carson Tate, one of America’s top productivity consultants talks about why you don’t have to rely on your company or your boss for your professional fulfillment. Instead, you can take ownership of your career, your life, and your happiness?right Carson’s premise is that “it takes two” to cultivate engagement?that Get the book.

IT 444
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How To Influence a Know-it-All at Work (Powerful Phrases For More Confidence)

Let's Grow Leaders

The dude who thinks they know-it-all, and doesn’t hesitate to pontificate, question, and debate everything. They offer unsolicited advice or undesired help. These characters make you want to scream “stay in your lane!,” ” or “hey, I’ve got this!” A know-it-all can challenge you to think more deeply.

IT 502
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Failure to Communicate: What to Do When Your Boss (or Team) Don’t Get It

Let's Grow Leaders

Frustrated that they “just don’t get it?” ” You have a chance to lead and overcome a failure to communicate. Nearly every leader we’ve ever worked with feels it. Those moments where the thread of understanding seems to unravel, leaving you feeling exasperated and silently screaming “Don’t they understand?”

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Your Guide To Transitioning Into Product Management: Essentials For New PMs

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Top Skills for New Product Managers 🔑 Discover the essential skills needed for PMs, from strategic thinking to cross-functional collaboration and user-centric design. Bridging Skill Gaps 🌱 Identify common skill gaps and learn strategies to fill them, enhancing your proficiency and confidence as a new PM.

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Coaching Presence ICF: Why Is It Important?

Master Coach University

The concept of coaching presence ICF takes a skillful coach and turns him or her into a professional leader. It means more than just being aware of what’s going on around you; it means communicating in such a way that inspires your team to reach their full potential. Coaching presence isn’t just about providing feedback; […].

IT 470
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After the layoff: How to support your team when it just got smaller

Let's Grow Leaders

What’s equally difficult is helping your team recover, establishing a new normal, and figuring out how in the world you’ll get it all done with fewer people. If you’re going through or recovering from a layoff, first let me say, I’m sorry. I know it’s hard. Getting Real with Your Own Emotions. ” Me too, Alyssa.

IT 562
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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

By attending this session, you'll learn: The key reason people are quiet quitting their jobs - it’s not a comp problem! A simple strategy that can instantly improve employee engagement & retention What your employees are complaining about most - and how to fix it The one thing that differentiates a toxic workplace from a dream job Register today!

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How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy. We must focus our design talents on a new type of relationship with machines.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. But have we paused to understand what value is exactly, or how it can be created? Have we considered the relationship between value and work environment?

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Asking the Humans: Using People Data to Create a Great Employee Experience

Speaker: Karen Weeks, Chief People Officer at Ordergroove

We need to ask our team! In this webinar, we will be focusing on where and how to use surveys and other feedback tools to collect data and, more importantly, what to do with it once we have it. Using real life cases, Karen Weeks will review what has worked and what hasn't worked to help drive the best employee experience in different companies.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices!

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.