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Make It, Don’t Fake It with Sabrina Horn

Let's Grow Leaders

It’s a cliche you’ve undoubtedly heard more than once: Fake it until you make it. The problem is that the pressure to succeed can drive leaders to exaggerate their strengths, minimize weaknesses, bend the truth, and sacrifice the very authenticity that would help them succeed. Make It, Don’t Fake It. Make It, Don’t Fake It.

IT 521
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Failure to Communicate: What to Do When Your Boss (or Team) Don’t Get It

Let's Grow Leaders

Frustrated that they “just don’t get it?” ” You have a chance to lead and overcome a failure to communicate. Nearly every leader we’ve ever worked with feels it. Those moments where the thread of understanding seems to unravel, leaving you feeling exasperated and silently screaming “Don’t they understand?”

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Love it. Own it. Your Dream Job with Carson Tate

Let's Grow Leaders

In this episode, Carson Tate, one of America’s top productivity consultants talks about why you don’t have to rely on your company or your boss for your professional fulfillment. Instead, you can take ownership of your career, your life, and your happiness?right Carson’s premise is that “it takes two” to cultivate engagement?that Get the book.

IT 445
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How To Influence a Know-it-All at Work (Powerful Phrases For More Confidence)

Let's Grow Leaders

The dude who thinks they know-it-all, and doesn’t hesitate to pontificate, question, and debate everything. They offer unsolicited advice or undesired help. These characters make you want to scream “stay in your lane!,” ” or “hey, I’ve got this!” A know-it-all can challenge you to think more deeply.

IT 503
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How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy. We must focus our design talents on a new type of relationship with machines.

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Coaching Presence ICF: Why Is It Important?

Master Coach University

The concept of coaching presence ICF takes a skillful coach and turns him or her into a professional leader. It means more than just being aware of what’s going on around you; it means communicating in such a way that inspires your team to reach their full potential. Coaching presence isn’t just about providing feedback; […].

IT 470
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Let’s Talk About It: How to Have the Courageous Conversation You Would Rather Avoid

Let's Grow Leaders

– Male, 58, Denmark, World Workplace Conflict and Collaboration Survey The Most Important Courageous Conversation is With Yourself It can be tempting to avoid a courageous conversation at work. After all, it takes energy to initiate it, and you can’t predict exactly how it will go. What do I want to happen because of what I say?”

IT 444
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce.

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.