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Better Stakeholder Management: How to Turn Stress into Success

Let's Grow Leaders

Use these communication techniques to keep even the most difficult stakeholders on your side Stakeholder management is an art most of us learn the hard way. If you’ve been involved in stakeholder management for more than a minute, you’ve probably met a few of these well-meaning, challenging stakeholders. Sound familiar?

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How to Be a Better Manager of Managers (let’s talk about accountability)

Let's Grow Leaders

If your managers of managers are struggling to hold their teams accountable, dig a level deeper into the root cause This Asking for a Friend question came in from a manager of managers in one of our executive development programs. I’ve got a manager of managers on my team, let’s call her “Sue.”

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How Managers (unintentionally) Roadblock an Empowered Team

Let's Grow Leaders

Most managers will say they want those outcomes and that they believe in an empowered team, but unintentionally prevent their teams from doing their best. One Big Reason Managers Disempower Their Team. The most common mistakes that disempower teams often result from a manager’s insecurity. Misguided support. Fear new ideas.

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Performance Management: How to Give Feedback to a Team Member Who Isn’t Changing

Let's Grow Leaders

My Feedback Isn’t Working…Performance Management for Repeat Issues You take performance management seriously. askingforafriend Human-centered performance management means giving meaningful feedback that reinforces clear expectations and gives space for emotions, support, and reflection. What can I do?

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices!

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Failure to Communicate: What to Do When Your Boss (or Team) Don’t Get It

Let's Grow Leaders

As a leader, manager, and team member, you stand at a crossroads every time this question arises. Frustrated that they “just don’t get it?” ” You have a chance to lead and overcome a failure to communicate. Nearly every leader we’ve ever worked with feels it. ” (or sometimes not so silently).

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Make It, Don’t Fake It with Sabrina Horn

Let's Grow Leaders

11:40 – The Make It Happen Box and how to use it to manage overwhelm and multiple leadership pressures. 11:40 – The Make It Happen Box and how to use it to manage overwhelm and multiple leadership pressures. It’s a cliche you’ve undoubtedly heard more than once: Fake it until you make it. Connect with Sabrina.

IT 519
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.