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Performance Review: How to respond to frustrating or lazy performance feedback

Let's Grow Leaders

Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.

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How to Build a High-Performing Team: Ten Vital Conversations

Let's Grow Leaders

Invest One Hour a Month to Help Your Team Perform Even Better. Every truly high-performing team has one thing in common: They spend time in candid conversation talking about what’s working and consistently look for ways to improve. Here are ten important questions to start with when building a high-performing team.

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How to Provide More Meaningful Performance Feedback

Let's Grow Leaders

If you knew your manager really cared about you and had your best interest at heart, would you want them to give you meaningful performance feedback? The post How to Provide More Meaningful Performance Feedback appeared first on Let's Grow Leaders. Even if it was hard to hear?

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Performance Management: How to Give Feedback to a Team Member Who Isn’t Changing

Let's Grow Leaders

My Feedback Isn’t Working…Performance Management for Repeat Issues You take performance management seriously. askingforafriend Human-centered performance management means giving meaningful feedback that reinforces clear expectations and gives space for emotions, support, and reflection. What can I do?

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance.

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Where to Focus for Peak Performance with Sunjay Nath

Let's Grow Leaders

Do you want to bring peak performance to your organization? In today’s episode Sunjay Nath, author of The 10-80-10 Principle: Unlocking Dynamic Performance , gives you insight on who to focus on to unlock peak performance and how to identify your top 10%. 53:40 Start from what you want to achieve peak performance.

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What to Do When a High-Performer Quits (With Video)

Let's Grow Leaders

Everyone is watching how you respond when a high-performer quits. When a high-performer quits, it can feel like your world is imploding as you scramble to keep the work going AND find the right unicorn to fill that spot. Of course, there’s never a good time for a high-performer to quit. But, what you do next matters.

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Using collaborative coaching for performance improvements vs. monitoring for adherence to procedures and rules. Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. The work world is changing faster than ever before, making adapting to our new reality without a significant interruption in results a top priority for businesses.