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The BIAS/B.I.A.S Coaching Model

International Coach Academy

In addition, there is a reported risk that poorly designed and executed training could have the opposite effect and act to embolden bias and discriminatory behaviour; if you have attended training and achieved a certificate, there is no longer a problem, you are unbiased (Canadian Philosopher, Sophia Moreau). McLeod, 2019) 8 ).

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How To Engage Frontline Employees?

Vantage Circle

To give your frontline employees the best opportunity, introduce them to training programs, and upskill them. This strategy motivates frontline workers to be more committed. Invest in solid onboarding programs. A 2019 study reveals that 38% of frontline employees have undergone no formal training.