On The Job

JUNE 20, 2018

Pick the right time. Don't try and talk to someone who is rushing for the elevator, has just had a difficult meeting or is eating lunch and watching cat videos. If you're not sure, just ask. Be specific. "Hi I need five minutes of your time to discuss why the new deadline for the project won't work, and give you three other options.

Solution 126

Solution Career IT 126

Wrike

JUNE 21, 2018

What You’ll Need: A rope or string. Instructions: 1. Using the rope, make a shape on the floor everyone can fit into. Slowly shrink the space over a time period of 10-15 minutes. Work together to figure out how to keep everyone within the shrinking boundaries. Marshmallow Spaghetti Tower. Helps with: Collaboration. tarp, or drop cloth.

Problem Solving 72

Problem Solving Creative Problem Solving Construction Communication 72

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

April 27, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

Professional development

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

August 17th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST How working in different environments can potentially affect agent engagement. Recruitment and training tactics that keep employees and employers satisfied. New ways to improve the engagement of your agents.

Solution

Speaker: Karen Weeks, Chief People Officer at Ordergroove

April 18th, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Learning Objectives: When to use surveys, small group exercises, and one-on-one feedback How to present the data in a way that is digestible, actionable, and tells a clear story The importance of action plans and how to make sure they don't get lost Don't miss this exclusive session!

Certification