Using Root Cause Analysis and the 5 Whys Technique for Effective Problem-Solving in IT
Wrike
JUNE 11, 2023
When conducting a Root Cause Analysis, it is essential to gather relevant data and facts related to the problem. This data can include incident reports, system logs, user feedback, and any other information that can shed light on the issue. It is also necessary to partake in brainstorming sessions with team members.
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