Fri.Jul 08, 2022

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On the cure for fear

Darius Foroux

In one of Seneca’s letters to his friend, Lucillius, he shared a lesson he learned about fear: “Cease to hope … and you will cease to… Continue reading on Stoic Letter ».

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The state of customer care in 2022

McKinsey

Customer experience is more important than ever—yet it has never been more challenging as companies face a perfect storm of increasing call volumes, talent shortages, and rising customer expectations.

IT 116
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Answering These Eight Questions Help Family Businesses in Small Towns Thrive

EOS Worldwide

Anytime someone works in a business experiencing problems, they experience stress. When family members work together, they deal with added layers of stress. When working in a business together, they need a simple way to talk about these complicated stressors. Enter the Vision/Traction Organizer™ (V/TO™). I’ve seen how using the V/TO helps family businesses in small towns overcome these difficult scenarios and thrive.

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How to create and use a multi-meeting mind map

Mind Mapping Software

One of the things mind mapping software does really well is enabling us to capture, organize and present large amounts of information in a manageable way. A case in point: events where you need to capture notes and action items from multiple meetings in one day. Typical scenarios include conferences and trade shows, corporate annual meetings and manufacturer/supplier matchmaking events.

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How to Turn “Check-the-Box” Compliance Trainings Into Real Learning

Speaker: Brian Richardson, Brian Richardson, Founder and CEO of Richardson Consulting Group

Let’s face it—most ethics and compliance trainings aren’t winning awards for engagement. But that doesn’t mean they can’t be effective, relevant, and maybe even enjoyable! Join expert Brian Richardson for a dynamic session on how to breathe new life into your ethics and compliance training programs. You’ll discover creative strategies to turn traditionally dry topics into meaningful learning experiences that resonate and drive real change.

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From vision to green-tech unicorn: Lessons from Enpal

McKinsey

Enpal’s CEO and founder discusses how an interest in solar installation fueled the creation of a company moving toward full-scale green energy and mobility systems.

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Entrepreneurship Is Booming– And Here’s Why That’s Great News

Forbes Careers

Considering Entrepreneurship? Here is what you need to know.

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ACES: How to Play a Winning Meeting Hand

Up Your Culture

Whether you’re working from home, have a hybrid schedule, or you’re working out of the office, virtual meetings are likely here to stay. Meetings rely heavily on interaction between one another, so it can be challenging to implement a virtual meeting that is equally as effective as meeting in person. We recommend setting the stage in advance to lead to a highly productive meeting.

IT 90
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Five trends shaping tomorrow’s luxury-car market

McKinsey

Luxury-car sales continue to surpass the mass market in terms of growth, profitability, and buzz. Here’s why.

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Learn to Lead With Heart and Empathy With Roberto Giannicola- Coach, Author and Facilitator

Crestcom

Learn to Lead with Heart and Empathy with Roberto Giannicola, Author of You’ve Got Algorithm, But Can You Dance? Hi everyone. It’s Jenn DeWall, and in this week’s episode of The Leadership Habit podcast, I sat down with Roberto Giannicola. Drawing on his experience as a software developer and project manager and his own journey of self-development, Roberto Giannicola coaches leaders from new managers to C-suite executives at fortune 500 companies and facilitates leadership growth.

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The role of financial services in improving racial equity in the US

McKinsey

In April 2022, McKinsey gathered a group of leaders in financial services to discuss the work they are doing to increase financial inclusion, address systemic challenges, and catalyze efforts to close the racial wealth gap.

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Mid-Year Review: How to Ignite Employee Potential Through Meaningful Feedback

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

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What To Say In An Interview After Being Downsized Or Worried About Losing Your Job

Forbes Careers

It is easier to find a job when you already hold one. When you’ve been downsized or worried about holding onto your job and needing to find a new role, it places you in a challenging situation. You are forced to look for a new job at the worst time. Your defenses are down. Your ego is bruised.

IT 80
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Cloud in China: The outlook for 2025

McKinsey

What will drive China’s next wave of cloud adoption? Successful enterprises will focus not on moving to the cloud but on using it to deliver tangible business value.

IT 78
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How Managers Can Make Their Workers Happier

Forbes Careers

Many job quitters are seeking a better work-life balance, more compensation and the flexibility to decide how, when and where they will work. Armed with this knowledge, it's frustrating when managers don’t take action, as it's actually so easy to retain workers. Here is what they need to do.

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Transform Into the Best Version of Yourself

BetterUp

Jump to section. What does it mean to be the best version of yourself? 10 strategies to help you become the best version of yourself. How to find the motivation to be the best version of yourself. 3 extra tips to be the best version of yourself. Moving forward.

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Can Your Organization Spot a Conflict Before It’s a Crisis?

Speaker: Amie Phillips Pablo, VP, Corporate Compliance & Privacy Officer at Novo Nordisk

In today’s complex healthcare environment, navigating third-party relationships has become even more challenging—whether it’s vendor relationships, employee activities, or patient-facing interactions. Left unmanaged, these conflicts can compromise trust, regulatory compliance, and even organizational reputation. So, how can healthcare teams stay ahead?

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Conversation with Douglas Eby by Linda Dessau [audio interview]

The Creative Mind

Linda Dessau interviews me, Douglas Eby, about some topics in her article “Ten Ways to Thrive as a Creative Artist.” From her article : 3. Connect with your MUSE Nurture your relationship with this special inner voice. Listen for its wisdom and carry out its wishes. Daily Practice: Your muse is unique to you, and […]. The post Conversation with Douglas Eby by Linda Dessau [audio interview] appeared first on The Creative Mind.

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Intro to New Team Emails: 7 Templates for Success

BetterUp

Jump to section. Why is it important to introduce yourself when starting a new job? How to write an intro to your new team. Seven intro to new team email templates to follow. 4 opening lines that never fail. 4 subject lines that never fail. Your next move.

IT 52
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Improve Your Life Through Emotions: Learn About Emotional Intelligence

BetterUp

Jump to section. What is emotional intelligence? What are the 5 characteristics of emotional intelligence? How can you improve your emotional intelligence? How can emotional intelligence improve your life? Why is emotional intelligence so important? Moving forward.