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How to Handle Accountability Conversations: 6 Tough Questions, Answered

Let's Grow Leaders

Because Clear, Constructive Feedback Shouldnt Feel Like a Wrestling Match You want your team to succeedand you want them to grow. The 4Cs in our Performance Loop: Connection, Clarity, Curiosity, and Commitment four performance dimensions that keep conversations productive. I want to help, and we need to keep this constructive.

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The Problem With Sandwich Feedback Video (and what to do instead)

Let's Grow Leaders

You start by telling them something great about their performance. Then you give them the constructive feedback you really want them to hear. Either the person only hears the good things you are saying, or they only focus on the constructive. Or, they leave the performance conversation remarkably confused.

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Reader’s Choice: Your Favorite Human-Centered Leadership Content of 2024

Let's Grow Leaders

Readers loved the practical scripts to keep the dialogue constructive instead of shutting it down. This video struck a chord by providing practical, step-by-step guidance on how to reset boundaries and performance expectations. Instead, we offer alternatives to find common ground or, at the very least, mutual respect.

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4 Critical Communication Skills for Managing Up with Style and Grace

Let's Grow Leaders

Managing up well will build your influence, reduce stress, and improve your teams performance. Instead, affirm the underlying goal and then clearly explain the tradeoffs, followed by a constructive alternative. How do I change my boss? So, lets get this out of the way: You cant change your boss.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance. Attendees will walk away with insight on the following: Critical components for coaching programs.

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Maximizing Impact, Minimizing Costs: A Strategic Approach to Coaching in Resource-Constrained Government Institutions

International Coach Academy

The growing complexity of governance, rapid technological advancement, and rising public expectations have put immense pressure on public servants to perform efficiently (Hornung, 2023). Research indicates that effective coaching helps employees develop their skills and address challenges, leading to improved performance and motivation.

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3 Key Leadership Communication Skills to Build a High Trust Culture

Let's Grow Leaders

Press play now and start building the trust culture that will accelerate your teams performance today! If someone falls short, leaders should address it constructively to maintain the culture. (12:43) The importance of follow-through: using celebration and accountability to reinforce trust and keep momentum.