Sat.Mar 11, 2017 - Fri.Mar 17, 2017

article thumbnail

The Worst Mistake You Can Make With a Bad Hire

Let's Grow Leaders

“When did you know he was a bad hire?” “Pretty much from day 1.” “And when did you first have a frank conversation about your concerns?” “Err… yesterday.” “And now you want to terminate them?” “Yeah, I mean it’s been a problem for a really long time. He’s got to go!” I can’t tell you how many times I’ve seen this seen this scene play out–both in my HR exec days, and now in the frustrations

article thumbnail

Putting customer experience at the heart of next-generation operating models

McKinsey

The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.

111
111
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Accelerate Learning on Your Team

Strategy+Business

The key to designing better, faster feedback systems.

73
article thumbnail

Career Success A to Z: O is for Opportunize

Eat Your Career

This article is part of a series. Learn more about it and access links to other articles in the series here. Alright, let’s address the elephant in the room first: opportunize is not, technically, a word. I know that. But I’m going for something here, so stay with me. I could have used the noun “opportunity” for this week’s topic. But I wanted to turn it into a verb, because really, that’s what it should be.

Career 45
article thumbnail

8 Pillars of Leadership Development

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

article thumbnail

Frontline Festival: Leaders Share Team Building Ideas

Let's Grow Leaders

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about team time. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival follows up on this month’s with a theme all about growth and change. The question for the month is: What is an area of growth you are focusing on, either professionally or personally?

article thumbnail

Meet your new MOM (Marketing Operating Model)

McKinsey

To drive revenue growth in the digital age, new data shows that marketing leaders are upgrading data-collection technology, collaborating closely with IT, and focusing on test-and-learn agility.

IT 108

More Trending

article thumbnail

Intelligent process automation: The engine at the core of the next-generation operating model

McKinsey

Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and efficiency, reduce operational risks, and improve customer experiences.

article thumbnail

Capturing value from your customer data

McKinsey

Companies can put their information to work by teasing out novel patterns, driving productivity, and creating new solutions.

Solution 105
article thumbnail

New priorities for the European Union at 60

McKinsey

As the EU faces an inflection point, its response to three global forces will shape the path forward.

IT 102
article thumbnail

Using data to improve customer experience in passport services

McKinsey

The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds creative ways to use sometimes-imperfect customer data to improve the passport-application experience.

article thumbnail

The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

article thumbnail

Innovating the customer experience in national parks

McKinsey

Rick DeLappe, the project manager for Recreation.gov, discusses redesigning the user experience and the Recreation Information Database.

article thumbnail

Chemicals 2025: Will the industry be dancing to a very different tune?

McKinsey

Chemical companies have been riding high, but the trends that have underpinned that performance are shifting. Companies should reflect carefully on their strengths as they move into this new territory.

article thumbnail

It's Time to Change Your Strategy on Hiring Women

Strategy+Business

Recruiting experienced female talent can feel like a frustrating game of hide-and-seek.

article thumbnail

McKinsey Quarterly 2017 Number 1: Overview and full issue

McKinsey

This issue of the Quarterly, available here as a PDF download, lays out why companies should seize new opportunities in light of digitization, discusses fresh research on consumer decision journeys, and examines firms making strides on board-level gender diversity.

55
article thumbnail

Building Compliant Workplace Violence Prevention Across States: CA SB-553 | NY S. 8358B

Speaker: Speakers:

Workplace violence prevention laws are rapidly evolving, with California’s SB-553 and New York’s Retail Worker Safety Act (S-8358B) leading the way. Join WILL’s experts for a nationwide webinar covering compliance requirements, with a special focus on these key state mandates. We’ll guide you through developing and implementing effective prevention policies, building a compliant plan, and delivering the required annual interactive training.

article thumbnail

The Perils and Promise of Working at Home

Strategy+Business

The lessons behind that viral BBC interview.

53
article thumbnail

What’s ahead for industrials?

McKinsey

To stay competitive, companies need to sustain momentum while developing new capabilities, offerings, and operating models.

article thumbnail

Where Are All the Women?

Strategy+Business

Hiring experienced women can feel like a frustrating game of hide-and-seek. Here's how to change your strategy.

article thumbnail

Trucking and the Gig Economy's Downside

Strategy+Business

A vast shortage of truckers reveals what's wrong with relying on independent contractors.

51
article thumbnail

Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

article thumbnail

The Downside of the Gig Economy

Strategy+Business

A vast shortage of truckers reveals what's wrong with relying on independent contractors.

50
article thumbnail

Digital revolution: What it means for Indonesian business

McKinsey

The hardest part of a digital transformation is building the right institutional culture.

IT 42
article thumbnail

The oil & gas supply chain returns to growth after more than two years

McKinsey

OFSE quarterly revenue edged up for the first time since Q3 2014, helped by an oil price–driven recovery in capex. But most activity is in the US onshore, with sectors elsewhere still facing slim pickings.

40