CX without design only gets you halfway
McKinsey
JUNE 21, 2022
When mapping out the customer journey, combining traditional CX practices with user-centered design processes has proven to bring the greatest value.
McKinsey
JUNE 21, 2022
When mapping out the customer journey, combining traditional CX practices with user-centered design processes has proven to bring the greatest value.
Harvard Business School Online
JUNE 21, 2022
Much of accounting involves evaluating past performance. Planning and preparing for the future, however, is just as important. Here's an overview of how to use pro forma statements to conduct financial forecasting, along with seven methods you can leverage to predict a business's future performance.
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McKinsey
JUNE 21, 2022
Now is the time to redefine management disciplines with a modern tool kit powered by technology. The organizations that embark on this journey sooner will achieve the benefits from a culture of innovation.
BetterUp
JUNE 21, 2022
Jump to section. Lack of connection hurts all workers. Your career needs you to connect more, too. Workplace connectedness: What’s your type? What to do to boost your connectedness. If spending hours seeing colleagues’ faces over video isn’t making up for the feeling you used to get after a good day in the office, you’re not alone. Though we now know a lot more than we did before about things like Zoom fatigue that zap us of energy in new and complex ways, there’s another piece to the puzzle.
Speaker: Brian Richardson, Brian Richardson, Founder and CEO of Richardson Consulting Group
Let’s face it—most ethics and compliance trainings aren’t winning awards for engagement. But that doesn’t mean they can’t be effective, relevant, and maybe even enjoyable! Join expert Brian Richardson for a dynamic session on how to breathe new life into your ethics and compliance training programs. You’ll discover creative strategies to turn traditionally dry topics into meaningful learning experiences that resonate and drive real change.
McKinsey
JUNE 21, 2022
Black-owned businesses are crucial to America’s long-term prosperity, but they face long-time challenges. How can McKinsey’s Next 1B accelerator help create a more inclusive environment for Black entrepreneurs?
Forbes Careers
JUNE 21, 2022
What can we expect from the future of work? The jury’s still out, but one thing is clear – flexible working is part of it.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Your Work, Your Way
JUNE 21, 2022
Therese Huston based her book How Women Decide on a premise: “Is a woman’s experience issuing a tough call, a decision with serious stakes, any different from a man’s? I’ve found that when a man faces a hard decision, he only has to think about making a judgment, but when a woman faces a hard decision, she has to think about making a judgment and also navigate being judged.”.
McKinsey
JUNE 21, 2022
COVID-19 and other recent global crises have necessitated a redefinition of the role of 21st century leaders. In this McKinsey Future of Asia Podcast episode, we explore what it takes to be an excellent CEO in today’s ever-changing and challenging global environment.
Forbes Careers
JUNE 21, 2022
If employee communication is fraught with static throughout your company, it’s time to ask for technology that can help.
McKinsey
JUNE 21, 2022
The latest innovations in digital ecosystems can help standardize, automate, and optimize farming practices.
Advertiser: Paycor
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
Forbes Careers
JUNE 21, 2022
Sharing your expertise and point of view is a great way to build your personal brand. LinkedIn is replete with features to get your ideas in front of your ideal audience.
McKinsey
JUNE 21, 2022
In this interview, Deutsche Börse’s chief information officer and chief operating officer explains how the company’s ongoing cloud journey is defining its digital transformation.
BetterUp
JUNE 21, 2022
Jump to section. When to ask about salary range. How to research relevant salary ranges. How to ask for a salary range. Why employers ask about your salary expectations.
McKinsey
JUNE 21, 2022
Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.
Speaker: Amie Phillips Pablo, VP, Corporate Compliance & Privacy Officer at Novo Nordisk
In today’s complex healthcare environment, navigating third-party relationships has become even more challenging—whether it’s vendor relationships, employee activities, or patient-facing interactions. Left unmanaged, these conflicts can compromise trust, regulatory compliance, and even organizational reputation. So, how can healthcare teams stay ahead?
BetterUp
JUNE 21, 2022
Jump to section. Enabling a trusted partnership. What is business coaching? Soft and hard skills development. Business coaching results. Is business coaching a “must have"?
crowdspring
JUNE 21, 2022
We look at 10 packaging design insights along with tips on how to make your product stand out.
Forbes Careers
JUNE 21, 2022
This week’s Careers newsletter brings the latest news, commentary and ideas from Forbes about the workplace, leadership and the future of work straight to your inbox every Tuesday.
BetterUp
JUNE 21, 2022
Jump to section. What to do if I hate my job. 9 steps to take if you hate your job. Should you quit your job if you don’t have another lined up?
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
Forbes Careers
JUNE 21, 2022
Don't let the marquee name of the organization blind you. Starting now, you must be vigilant. Carefully watch out for all sorts of signs and red flags that signal there is danger and run away.
The Creative Mind
JUNE 21, 2022
Do you express yourself creatively – or in other ways – as fully and authentically as you want? If you’re like most of us, the answer is No. For one thing, our inner dialogue can be less than helpful or encouraging. Author Pea. The post Finding and Expressing Your Unique Creative Voice appeared first on The Creative Mind.
Forbes Careers
JUNE 21, 2022
Encourage economic, user and technical buyers and coaches to work together to improve instead of block decisions.
MindManager
JUNE 21, 2022
We get a lot of helpful feedback from avid MindManager® users —and we love it! As a customer-first organization, we view customer feedback as an invaluable tool to figure out what’s working, what isn’t, and what features users would like to see added. This enables us to continually improve MindManager to ensure it meets the collective need as it evolves.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Let's Grow Leaders
JUNE 21, 2022
7 Simple Ways to Give Your High-Performing Employees. What They Need Most. This Asking For a Friend question comes up so frequently in our leadership development programs, particularly now with such a focus on retaining high-performing employees. “I worry that I’m not giving enough attention to my really high-performing employees, you know, the ones that seem like they don’t need my help.
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