Let's Grow Leaders

OCTOBER 18, 2018

Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our […]. The post Transforming the Customer Experience and Great Customer Service: A Frontline Festival appeared first on Let's Grow Leaders.

439

439

McKinsey

OCTOBER 18, 2018

Yesterday’s tentative approaches won’t deliver; you need absolute clarity about digital’s demands, galvanized leadership, unparalleled agility, and the resolve to bet boldly.

Strategy 112

Strategy Leadership 112

Strategy+Business

OCTOBER 18, 2018

A shift in mind-set can enable us to improve our working relationships with those we struggle with.

51

51

Let's Grow Leaders

OCTOBER 16, 2018

If you’re using business storytelling regularly, how do you assess the impact? How do you ensure you craft the very best stories that leave your audience not only inspired, but with an inkling of what to do next? There’s no question, stories […]. The post How to Ensure Your Business Storytelling Makes an Impact appeared first on Let's Grow Leaders.

Business Storytelling 399

Business Storytelling 399

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership Development

McKinsey

OCTOBER 16, 2018

AI promises considerable economic benefits, even as it disrupts the world of work. These three priorities will help achieve good outcomes.

IT 111

IT 111

McKinsey

OCTOBER 16, 2018

New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches show how to capture the hundreds of billions of dollars at stake.

Government 106

Government 106

McKinsey

OCTOBER 18, 2018

To maximize the potential of advanced analytics, banks and payments providers need to design an organizational structure that supports the mission.

Banking 99

Banking 99

McKinsey

OCTOBER 16, 2018

Governments in developing economies often lack the capacity to conduct thorough reviews of proposed capital projects. A streamlined approach can identify those ready for funding.

Development 96

Development Government 96

McKinsey

OCTOBER 17, 2018

Companies pursuing revenue synergies can’t take them for granted. Leaders need a clear grasp of where those synergies lie—and the persistence to capture them.

95

95

McKinsey

OCTOBER 17, 2018

Is the way you measure product-development performance harming your company’s health? New research suggests that it might be.

Development 91

Development Performance IT 91

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

CP

McKinsey

OCTOBER 18, 2018

Changes in global meat consumption will be driven by local growth patterns. But opportunities still abound for companies that master the tools to understand the market’s shifting dynamics.

91

91

McKinsey

OCTOBER 13, 2018

The cloud-service cofounder and CEO talks about innovation, disruption, and harnessing the next big thing.

91

91

McKinsey

OCTOBER 13, 2018

In a sector undergoing unprecedented change, five muscles will define the successful leaders of the future.

Development 88

Development Medical Pharmaceutical 88

McKinsey

OCTOBER 18, 2018

Automation has great potential to create value—but only for businesses that carefully design and execute it.

IT 84

IT 84

Speaker: Speakers:

Workplace violence prevention laws are rapidly evolving, with California’s SB-553 and New York’s Retail Worker Safety Act (S-8358B) leading the way. Join WILL’s experts for a nationwide webinar covering compliance requirements, with a special focus on these key state mandates. We’ll guide you through developing and implementing effective prevention policies, building a compliant plan, and delivering the required annual interactive training.

Retail

McKinsey

OCTOBER 18, 2018

While most companies understand the importance of analytics, fewer than 20 percent have maximized the potential and implemented AA at scale.

84

84

McKinsey

OCTOBER 13, 2018

Connected buildings could introduce a new way of working. Here’s what it will take for them to become mainstream.

IT 84

IT Electronics 84

McKinsey

OCTOBER 13, 2018

Back in 2008, we learned the hard way that good times can morph into bad times before most of us realize what’s happening. Where are we now?

82

82

McKinsey

OCTOBER 16, 2018

Does the recent turbulence in emerging markets mean global growth will slow? New research suggests otherwise. .

77

77

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

Solution

McKinsey

OCTOBER 17, 2018

Operations 4.0 builds on technology to deliver major productivity and performance improvement. But human beings are at least as important for sustained Ops 4.0 success.

Performance 74

Performance 74

McKinsey

OCTOBER 18, 2018

Even if a technology race develops, some companies will adopt rapidly, but others less so—and the benefits of AI will vary accordingly, write Jacques Bughin and Jeongmin Seong in Harvard Business Review.

Development 73

Development 73

McKinsey

OCTOBER 16, 2018

Payments providers that adopt advanced analytics to develop integrated approaches to customer service are seeing significant improvements.

Development 73

Development 73

McKinsey

OCTOBER 16, 2018

Never mind the recent turbulence—emerging-market fundamentals remain sound.

70

70

Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

IT

McKinsey

OCTOBER 17, 2018

Handled well, AI could lead to a virtuous cycle of higher productivity, income growth, and demand that can create more jobs and prosperity, writes Jacques Bughin in ITU News.

Development 65

Development 65

McKinsey

OCTOBER 13, 2018

Favorable market returns helped to build up Western European private banking profit pools in 2017, but banks need to assert more control over their profit growth.

Banking 62

Banking 62

Strategy+Business

OCTOBER 18, 2018

Three ways to work across deep divisions. For more insight, read "There's No Such Thing as Difficult People.

40

40

Strategy+Business

OCTOBER 14, 2018

Although beefing up risk detection and management practices has improved banks' ability to oversee and refine important elements, the approach has kicked the actual risk takers involved in day-to-day business out of the driver's seat. Here's how to fix that.

Management 35

Management Management Banking 35

Speaker: Tim Sarrantonio, Director of Corporate Brand

Do you really know your donors? Not just what they give, but who they are? 👥 In this interactive session, we’ll break down how nonprofits can use behavioral indicators (affinity, recency, frequency, and monetary value) to build prospecting segments that go beyond wealth screening and actually align with donor identity. You’ll walk away with practical strategies to move beyond basic demographics and cultivate supporters based on how they already engage with you!

Strategy