Sat.Jun 17, 2017 - Fri.Jun 23, 2017

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How to Build More a Customer-Centered, Empathetic Workforce

Let's Grow Leaders

When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT (Most Important Thing).

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Four Solutions If You’re Feeling Overworked and Underappreciated at Work

Career Advancement

“Phrases like ‘overworked and underpaid’ perpetuate that feeling.” ~ Lena Bottos ~. Steven put in extra-long hours on the project at work. It was highly technical and exceptionally difficult. When he was done, his boss offered no praise and Steven found himself feeling totally underappreciated. He felt upset and bitter. How could they not appreciate all the work he was doing?

Solution 217
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Untangling your organization’s decision making

McKinsey

Any organization can improve the speed and quality of its decisions by paying more attention to what it’s deciding.

IT 111
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Why Startups Have to Think Differently About Their Skills Gap

Strategy+Business

With both cash and time in short supply at startups, skilled women seeking to restart their careers are a valuable talent pool.

Career 65
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How to Turn “Check-the-Box” Compliance Trainings Into Real Learning

Speaker: Brian Richardson, Brian Richardson, Founder and CEO of Richardson Consulting Group

Let’s face it—most ethics and compliance trainings aren’t winning awards for engagement. But that doesn’t mean they can’t be effective, relevant, and maybe even enjoyable! Join expert Brian Richardson for a dynamic session on how to breathe new life into your ethics and compliance training programs. You’ll discover creative strategies to turn traditionally dry topics into meaningful learning experiences that resonate and drive real change.

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Designing a Global Small Business with Laurie Millotte

Lateral Action

This week’s guest on the 21st Century Creative Podcast is Laurie Millotte, designer and founder of Outshinery.com. On a round-the-world tip, Laurie spent time in Vietnam, Thailand, Japan, Hawaii, Mexico and other countries. And not only did she manage to keep running her existing design business from her laptop, she designed and created an entirely […].

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How to Be Proactive at Work: My Updated Strategies

Eat Your Career

Back in 2010, I wrote an article called How to Be Proactive at Work: My 5 Step System. Much to my surprise, it immediately became the most popular post on my website and remains in that coveted position to this day. Every week, hundreds (and sometimes thousands) of people search “How to be proactive at work” and land on my article. Over the years, I’ve often marveled at this.

More Trending

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The New Class of Digital Leaders

Strategy+Business

Strategy&'s 2016 study of chief digital officers (CDOs), which analyzed the presence of such leaders among the world's 2,500 largest public companies, revealed that 19 percent of these companies have now designated an executive to lead their digital agenda. This is up from just 6 percent of companies in the 2015 study. This new class of CDOs often encounter several key obstacles upon assuming their role: ad hoc digital initiatives spread throughout a large organization, lacking central oversight

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How to turn marketing efficiency into growth

McKinsey

At Western Union, fueling growth starts with taking a hard look at how effective current marketing programs are. Chief Strategy, Product and Marketing Officer Libby Chambers explains how it’s done.

Strategy 111
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The power of parity: Advancing women’s equality in Canada

McKinsey

Canada, a global leader on gender equality, has seen progress stall over the past 20 years. Further tapping into women’s potential could reenergize Canada’s economy and its businesses.

IT 110
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Customers’ lives are digital—but is your customer care still analog?

McKinsey

Digital customer care is still new territory for many companies. They can learn a lot from the natives.

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Mid-Year Review: How to Ignite Employee Potential Through Meaningful Feedback

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

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Reinventing equity research as a profit-making business

McKinsey

The traditional business of providing equity research to asset managers has been under pressure in recent years. Nonetheless, equity research still offers an attractive business opportunity for banks and broker-dealers that can adapt to deliver the types of research the buy side values and successfully transform their operating models.

Banking 106
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Upgrading your business to a digital operating system

McKinsey

One element of a successful digital transformation is developing a new way of operating that relies on the right talent, prioritizing speed, and targeting milestones.

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How Airbus is navigating a digital transformation

McKinsey

The commercial aircraft manufacturer is charting a course to software and services, focusing on creating new data-driven models to complement its hardware platforms.

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What talent management can do to shape next-generation pharma leaders

McKinsey

A Sanofi executive discusses his company’s leadership-development programs and approach to building employee capabilities amid rapid change.

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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

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Sovereign-wealth funds: The future is collaborative

McKinsey

New Zealand Super Fund CEO Adrian Orr discusses thematic investing, innovation, and why it pays to be true to foundational principles.

IT 84
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Stress testing for nonfinancial companies

McKinsey

According to new survey results, exploring the more subjective side of investment decision making yields five elements that correlate closely with outperformance.

82
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The future of HR in oil and gas

McKinsey

The war for traditional technical talent is now less fierce, while intensifying for new skill types. We see three themes for HR of the future in oil and gas, with implications for HR strategy and operating model.

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Winning the recovery: Sustainably holding down costs in an upturn

McKinsey

In the downturn, efficiency became O&G’s priority. But as prices rise, cost discipline can be lost. Successful producers will bring the lessons of the downturn into the recovery.

65
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Building Compliant Workplace Violence Prevention Across States: CA SB-553 | NY S. 8358B

Speaker: Speakers:

Workplace violence prevention laws are rapidly evolving, with California’s SB-553 and New York’s Retail Worker Safety Act (S-8358B) leading the way. Join WILL’s experts for a nationwide webinar covering compliance requirements, with a special focus on these key state mandates. We’ll guide you through developing and implementing effective prevention policies, building a compliant plan, and delivering the required annual interactive training.

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How technology is reshaping supply and demand for natural resources

McKinsey

The ways we consume energy and produce commodities are changing. This transformation could benefit the global economy, but resource producers will have to adapt to stay competitive.

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Turning indirect sourcing into a multimillion-dollar profit center

McKinsey

Retail is facing massively declining margins and is struggling—and losing—against e-commerce. We highlight the case for change, and offer guidelines on getting next-generation, business-backed not-for-resale sourcing.

Retail 60
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Three Promises Every Sales Team Needs to Make -- and Keep

Strategy+Business

The simplest way to reduce customer churn is to commit to and deliver real value.

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Is Diversity in the Boardroom Reversing?

Strategy+Business

A new study on gender and ethnic diversity in corporate governance sets off alarms.

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Can Your Organization Spot a Conflict Before It’s a Crisis?

Speaker: Amie Phillips Pablo, VP, Corporate Compliance & Privacy Officer at Novo Nordisk

In today’s complex healthcare environment, navigating third-party relationships has become even more challenging—whether it’s vendor relationships, employee activities, or patient-facing interactions. Left unmanaged, these conflicts can compromise trust, regulatory compliance, and even organizational reputation. So, how can healthcare teams stay ahead?

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Need a Part-Time COO? Hire a Returning Woman

Strategy+Business

With both cash and time in short supply at startups, skilled women seeking to restart their careers are a valuable talent pool.

Career 52
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Woman at Work

Strategy+Business

In her book, Own It: The Power of Women at Work, Wall Street veteran Sallie Krawcheck recalls her career and her evolution into an entrepreneur and advocate for women in the workplace.

Career 31
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Google's Next Search Is for Housing

Strategy+Business

With home costs skyrocketing in large metropolitan areas, companies that want to attract talent may have to get into the real-estate business.