Sat.Sep 30, 2017 - Fri.Oct 06, 2017

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Three Ways to Stop Your NPS Program From Destroying Your Customer Experience

Let's Grow Leaders

I love NPS programs (Net Promoter Score)--when they’re designed and executed well. When I was at Verizon, The Ultimate Question was required reading for every manager on my team. And today, most of my clients use NPS in one way or another and […].

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Where is technology taking the economy?

McKinsey

We are creating an intelligence that is external to humans and housed in the virtual economy. This is bringing us into a new economic era—a distributive one—where different rules apply.

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Replacing A to B with ABC for More Successful Initiatives

SchellingPoint

Follow. ( 5 Followers ). X. Follow. E-mail : *. Follow. Unfollow. The post Replacing A to B with ABC for More Successful Initiatives appeared first on SchellingPoint Website.

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The Real Value of Your Company

Strategy+Business

Executives pay too much attention to something they can't directly control: their company's share price. But they do control the decisions -- the inputs to business performance -- that affect the intrinsic value of the company. Make the right decisions to increase intrinsic value and your share price will follow. You can do this by focusing your attention on three factors: investor expectations (embedded in your current share price), how value is created and consumed in your industry, and your o

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How to Turn “Check-the-Box” Compliance Trainings Into Real Learning

Speaker: Brian Richardson, Brian Richardson, Founder and CEO of Richardson Consulting Group

Let’s face it—most ethics and compliance trainings aren’t winning awards for engagement. But that doesn’t mean they can’t be effective, relevant, and maybe even enjoyable! Join expert Brian Richardson for a dynamic session on how to breathe new life into your ethics and compliance training programs. You’ll discover creative strategies to turn traditionally dry topics into meaningful learning experiences that resonate and drive real change.

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How to Get More Out of Professional Development Training: [PART 2] Retaining Information

Eat Your Career

This is part two of a three-part series where I’m covering the following topics: Part 1: Getting Leadership Approval. Part 2: Retaining Information. Part 3: Leveraging Learning. In this article, we’re diving into the big question: How do you effectively capture—and more importantly, retain —learning in a professional development training program? For many professionals, training isn’t an everyday occurrence.

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How to create an agile organization

McKinsey

Transforming companies to achieve organizational agility is in its early days but already yielding positive returns. While the paths can vary, survey findings suggest how to start.

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More Trending

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Why It's Time to Invest in Entrepreneurs in Emerging Economies

Strategy+Business

Rotman School of Management professor Laura Doering talks to s+b about fostering economic development and entrepreneurship in emerging economies. Development policies may come together at a high level, she explains, but their success is dependent on the complex daily interactions among people --interactions that are vulnerable to bias and driven by basic needs.

IT 53
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Are you having a break or a breakdown?

Penelope Trunk

So often in my life I have felt like I’m failing when I’ve actually been taking a break. After college I had various odd jobs and every night I read books. I read a book a night for a while. I used to ignore that part of my story — glossing over it and skipping from college graduation to professional beach volleyball. But the late-afternoon reading that slipped into late-night reading was my break.

Career 89
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As sector borders dissolve, new business ecosystems emerge

McKinsey

Over the next decade, learning to operate in a business world with disappearing borders will become a necessity for companies that want to be competitive.

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We are wrong about millennial sports fans

McKinsey

Millennials enjoy sports just as much as members of other generations. It’s the way they consume sports that matters.

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Mid-Year Review: How to Ignite Employee Potential Through Meaningful Feedback

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

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Hello, mobile operators? This is your age of disruption calling

McKinsey

Difficult times for operators call for questioning old orthodoxies to win.

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Women Matter: Ten years of insights on gender diversity

McKinsey

A decade into our research, we highlight key findings—and invite 16 global leaders to look at how to increase gender diversity in corporations and imagine the inclusive company of the future.

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Augmented and virtual reality: The promise and peril of immersive technologies

McKinsey

Immersive technologies, namely virtual and augmented reality, will fundamentally alter how we interact with content.

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10 imperatives for Europe in the age of AI and automation

McKinsey

Europe, while making progress, is behind the US and China in capturing the opportunities of artificial intelligence and automation.

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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

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Toward an integrated technology operating model

McKinsey

Companies may be able to get digital transformations off the ground by separating digital from conventional IT, but that approach is not sustainable. Here’s a better way.

IT 98
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Leadership in innovation needs innovation in leadership

McKinsey

As businesses face evolving challenges, four aspects of leadership will become dramatically more important: insight, integrity, courage, and agility.

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Lions (still) on the move: Growth in Africa’s consumer sector

McKinsey

Africa remains a high-potential region, but growth is concentrated in a few markets and income segments. To win, companies need a tailored, data-driven approach.

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Secrets of successful change implementation

McKinsey

What do successful implementers of change initiatives do differently from other companies? Our survey of more than 2,000 executives yields actionable answers.

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Building Compliant Workplace Violence Prevention Across States: CA SB-553 | NY S. 8358B

Speaker: Speakers:

Workplace violence prevention laws are rapidly evolving, with California’s SB-553 and New York’s Retail Worker Safety Act (S-8358B) leading the way. Join WILL’s experts for a nationwide webinar covering compliance requirements, with a special focus on these key state mandates. We’ll guide you through developing and implementing effective prevention policies, building a compliant plan, and delivering the required annual interactive training.

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Advanced analytics in hospitality

McKinsey

Digital technologies are creating value and rearranging roles in the travel industry. Here’s how industry leaders are profiting from the change.

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Gauging the disruptive power of robo-taxis in autonomous driving

McKinsey

The self-driving taxi could ultimately take the global auto industry on a wild ride. Our use-case approach reveals why.

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Performance management: Why keeping score is so important, and so hard

McKinsey

The elements of a good performance-management system are simple, but integrating them into a business’s fundamental operating system is more difficult than it seems.

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Why oil and gas companies must act on analytics

McKinsey

Offshore platforms are, on average, running at only 77 percent of maximum production potential. Proper use of analytics can quickly improve on that.

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Can Your Organization Spot a Conflict Before It’s a Crisis?

Speaker: Amie Phillips Pablo, VP, Corporate Compliance & Privacy Officer at Novo Nordisk

In today’s complex healthcare environment, navigating third-party relationships has become even more challenging—whether it’s vendor relationships, employee activities, or patient-facing interactions. Left unmanaged, these conflicts can compromise trust, regulatory compliance, and even organizational reputation. So, how can healthcare teams stay ahead?

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Building smarter cars with smarter factories: How AI will change the auto business

McKinsey

From driverless cars to robots on the factory floor, AI is transforming the automotive industry. Here are the steps smart companies are taking to seize the opportunities it offers.

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To make a transformation succeed, invest in capability building

McKinsey

Companies can vastly raise the odds of success if they take the time to build the needed capabilities.

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Energy transition: Mission (im)possible for industry?

McKinsey

Dutch industrial companies have a key role to play in repositioning the Netherlands to thrive in a low-carbon future. Despite technological challenges and the pressure of global competition, it is possible for them to lower their greenhouse-gas emissions in line with European goals.

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Put an End to Your Feedback Loop

Strategy+Business

Stop avoiding the one criticism that keeps haunting your career.

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8 Pillars of Leadership Development

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

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Are Overly Optimistic Leaders Forgetting Their History?

Strategy+Business

When economic times are good, it's easy to fall into the trap of expecting that growth will only continue.

IT 53
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Improving Healthcare Affordability in a Volatile Time

Strategy+Business

Legislation passed in 2015 is providing powerful incentives for the U.S. healthcare system to pursue value-based care.

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Advancing manufacturing leadership

McKinsey

Transforming a manufacturer’s performance usually means changing its culture—and that means its leaders must change how they lead.

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FAQs from our Social Media & Employment Webinar

McKinsey

Last week we hosted a webcast on social media and employment. Our president, Bianca Lager, and our business development manager, Jonny Hawley, focused on the benefits and risks of using social media to vet potential employees. We received several questions towards the end that we just didn’t have time to get to. Here are a few answers to questions we might have missed.

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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.