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When You’re the Scapegoat: Powerful Phrases to Address Unfair Blame

Let's Grow Leaders

To get back in a constructive state of mind. When people feel heard, they’re often more willing to engage constructively. Not only will you protect your reputation, but you’ll also foster a healthier, more collaborative team dynamic—and that’s a win for everyone. And of course, neither of these helps you.

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How to Handle Accountability Conversations: 6 Tough Questions, Answered

Let's Grow Leaders

Because Clear, Constructive Feedback Shouldnt Feel Like a Wrestling Match You want your team to succeedand you want them to grow. I want to help, and we need to keep this constructive. And you know that means having real accountability conversations, even when theyre tough. The good news? What to Do: Connection: Start with empathy.

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Reader’s Choice: Your Favorite Human-Centered Leadership Content of 2024

Let's Grow Leaders

Readers loved the practical scripts to keep the dialogue constructive instead of shutting it down. No More Vague Reports: How to Give Useful Information (September 2024) As is with many of our articles, we wrote this one in response to a frustrated CEO, asking to help us fix this problem with his team.

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The Problem With Sandwich Feedback Video (and what to do instead)

Let's Grow Leaders

Then you give them the constructive feedback you really want them to hear. Either the person only hears the good things you are saying, or they only focus on the constructive. And you follow it up, with some more positive feedback. Why the sandwich technique doesn’t work.

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Delivering DEI Training That Drives Real Change

Speaker: Jeffrey Hall, Chief Creative Office of WILL Interactive

How can you construct training around empathy-building, relatable stories for a positive disposition to hard topics? Great DEI training improves engagement, retention, and teamwork. Poor training does little. What content areas are right for our organization?

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Failure to Communicate: What to Do When Your Boss (or Team) Don’t Get It

Let's Grow Leaders

Frustrated that they “just don’t get it?” ” You have a chance to lead and overcome a failure to communicate. Nearly every leader we’ve ever worked with feels it. Those moments where the thread of understanding seems to unravel, leaving you feeling exasperated and silently screaming “Don’t they understand?”

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4 Critical Communication Skills for Managing Up with Style and Grace

Let's Grow Leaders

Instead, affirm the underlying goal and then clearly explain the tradeoffs, followed by a constructive alternative. ” Pay Attention to What Your Manager Prioritizes Listen for repeated themes, urgent projects, or frequent mentions of specific results or metrics. Ask yourself: What metrics does my manager focus on in meetings?

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.