McKinsey

OCTOBER 6, 2022

A survey of more than 30,000 consumers and 100 grocery CEOs reveals the challenges—and opportunities—that grocery retailers face today.

Retail 104

Retail 104

McKinsey

JULY 19, 2021

Consumer-product and retail companies looking to jump into the fast lane of modern shopping will need to overhaul their operations to master the seven building blocks of an effective omnichannel supply chain.

Retail 129

Retail 129

McKinsey

APRIL 1, 2022

There are already a number of use cases in the metaverse in the industrial, consumer goods, and retail sectors, among others, but the future offers even greater promise.

Retail 105

Retail 105

McKinsey

MARCH 23, 2022

Two years into the COVID19 pandemic, South African consumers are still facing economic challenges. In this article, we explore the implications of changing consumer sentiment and behavior for retailers and consumer packaged goods (CPG) manufacturers in South Africa.

Manufacturing 86

Manufacturing Retail 86

McKinsey

JUNE 1, 2022

Retailers and restaurants have an opportunity to give Black consumers equitable access to the foods they want.

Food 101

Food Retail 101

McKinsey

FEBRUARY 8, 2022

Social values are shaping purchase decisions more than ever—and retailers that act now stand to attract consumers’ loyalty and spending.

Retail 98

Retail 98

McKinsey

NOVEMBER 4, 2020

The COVID-19 pandemic has upended norms about retail, brand loyalty, and consumer behavior. That’s creating both a massive challenge and a rare opportunity for bold players to accelerate growth.

Retail 121

Retail Strategy 121

McKinsey

AUGUST 20, 2020

In this episode of the McKinsey on Consumer and Retail podcast, three senior partners discuss the changes that will fuel the next generation of growth for consumer-packaged-goods companies.

Retail 108

Retail 108

McKinsey

FEBRUARY 12, 2021

In this interview, McKinsey senior partner Achim Berg discusses how consumers in 2021 want fewer things and more clarity—and why digital is the future of retail.

Retail 110

Retail 110

McKinsey

AUGUST 5, 2020

The newest consumer generations—Gen Z and millennials—are upturning retailers’ expectations. Here’s how—and what to do about it.

Retail 132

Retail IT 132

McKinsey

JULY 17, 2020

In this video, McKinsey senior partners Liz Hilton Segel and Sajal Kohli reflect on how the COVID-19 crisis is transforming the consumer and retail industries. A transcript of their remarks follows below.

Retail 125

Retail 125

McKinsey

MAY 15, 2020

The COVID-19 crisis has led to dramatic shifts in consumer behavior. Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant.

Retail 130

Retail 130

On The Job

OCTOBER 14, 2019

Last year was a blockbuster holiday season for retailers, but threats of trade wars and a volatile stock market may put a damper on consumer spending and that could translate into less seasonal hiring this year, one labor expert says. Last year, retailers hired for some 700,000 seasonal job openings.

Retail 111

Retail IT 111

McKinsey

OCTOBER 30, 2020

Consumers have recently been snapping up private-label goods at grocery and mass retailers. Only if retailers develop a compelling private-label strategy and operating model. Will this trend last?

Retail 98

Retail Strategy Development 98

McKinsey

JUNE 9, 2022

The latest Consumer Pulse Survey reveals an optimism unmoved by current economic and geopolitical challenges, though sentiment may be shifting. How can retailers and consumer goods companies keep pace?

Retail 70

Retail 70

Big Rocks Engineering

DECEMBER 2, 2022

Brand managers would put their new product through its paces in terms of concept development, packaging, and retail placement before releasing it to consumers. New product development (NPD) today is carried out in record time by passing the baton from team to team like […].

Development 77

Development Retail Engineering Management 77

McKinsey

JUNE 15, 2020

Most US consumers are worried about the economy. Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies.

Retail 111

Retail Strategy 111

McKinsey

SEPTEMBER 28, 2020

America’s youngest consumers are upending companies’ expectations. Here’s what retailers and brands can do about it.

Retail 119

Retail IT 119

McKinsey

NOVEMBER 15, 2022

Consumers are increasingly seeking value, healthier products, and convenience. Retailers must be prepared to keep pace with these evolving preferences.

Retail 62

Retail 62

McKinsey

AUGUST 10, 2020

The COVID-19 crisis has transformed how people shop and how retailers sell. In response, consumer-goods manufacturers and retailers must build new capabilities and change how they operate.

Retail 92

Retail Manufacturing 92

Big Rocks Engineering

JANUARY 10, 2023

Preparing for a new product launch can be a time-consuming and complicated process. A significant amount of research must also be conducted before a product is ready to hit the retail shelves. Many different elements must work together to ensure that the launch goes off without a hitch.

Retail 70

Retail Engineering 70

McKinsey

MARCH 22, 2023

Korea’s emerging Gen Z consumers want food that’s convenient, varied, and ethically and environmentally friendly. Retailers should take note.

Retail 59

Retail Food 59

McKinsey

JANUARY 13, 2021

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion.

Retail 92

Retail 92

McKinsey

AUGUST 6, 2020

Sajal Kohli, who leads McKinsey’s work in the consumer sector globally, discusses the actions that retailers and consumer-goods companies can take to thrive in the next normal.

Retail 88

Retail 88

McKinsey

MARCH 6, 2023

Retailers must become more consumer-centric, experiential, sustainable, and diverse than they’ve ever been, says the department store veteran and former managing director of Selfridges.

Retail 55

Retail Management Management 55

McKinsey

NOVEMBER 8, 2019

Customer concerns about the security and privacy of their online data can impede personalized marketing at scale. Best-practice companies are building protections into their digital properties.

Retail 69

Retail 69

McKinsey

JUNE 9, 2020

This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds.

Retail 89

Retail 89

McKinsey

MARCH 30, 2022

Migros Supermarkets’ chief commercial officer weighs in on the Grocery retail market and changing consumer preferences.

Retail 75

Retail 75

On The Job

DECEMBER 18, 2017

Retailers are transforming their supply chains in two ways: building stronger and more integrated relationships with suppliers; and changing their distribution network to be closer to their customers,” he says. He adds that retailers also will require a broader carrier mix to cover (read more here )

Retail 100

Retail Transportation Networking Development 100

McKinsey

JANUARY 11, 2023

For retailers, service businesses represent a tremendous growth opportunity—and a way to start building ecosystems that satisfy more of consumers’ needs.

Retail 57

Retail 57

McKinsey

MARCH 28, 2023

What does purposeful growth look like in the retail sector? Two former Nike executives share the company’s secret formula for serving customers with its shift to digital, direct-to-consumer model, and sustainability.

Retail 53

Retail IT 53

On The Job

JANUARY 2, 2017

consumers by Accenture, for example, shows that 40% were willing to change their brand loyalty for at least one reason, such as: The customer could receive discounts or coupons via the retailer’s social media channels. (18%) 18%) Google Wallet or other form of mobile payment was accepted in store by the retailer. (9%)

Retail 114

Retail Media Solution Management 114

McKinsey

MAY 25, 2021

High levels of retail returns are not inevitable. Better management can reduce the cost and improve consumer loyalty at the same time.

Management 83

Management Management Retail 83

She Owns Success

APRIL 23, 2024

Congruently, the rise of high-profile breaches of security at major retailers has suggested that offline payments are more vulnerable to being compromised than ever. Congruently, the rise of high-profile breaches of security at major retailers has suggested that offline payments are more vulnerable to being compromised than ever.

Retail 52

Retail Transportation Banking IT 52

McKinsey

MARCH 25, 2021

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. COVID-19 changed the market in unprecedented ways in the past months.

Retail 82

Retail Strategy Performance 82

McKinsey

JANUARY 12, 2022

As omnichannel shopping becomes the new norm, consumer product and retail companies must be ready to deliver fast, impeccable omnichannel service. Doing so requires a new supply chain network approach.

Networking 61

Networking Retail 61

McKinsey

MAY 20, 2020

Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can help them keep what has worked and prepare for what lies ahead.

Retail 83

Retail 83