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When Your High Performers Hit a Slump: How to Support Without Micromanaging

Let's Grow Leaders

When High Performers Have Problems, Look to Collaboration, Not Correction Youve got a team of high performers who know what theyre doing and have the results to match. Its normal for even your best people to experience periods of decreased performance. But lately, somethings off.

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Confidential Information – What to Say When You Can’t Say Anything

Let's Grow Leaders

Handle confidential information with candor and care to build trust It can feel like a trap. Someone asks you a direct question about confidential information. In all these scenarios, there are sound ethical reasons for the information to remain secure. 1) “I protect sensitive information. Maybe it’s a personnel matter.

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Performance Review: How to respond to frustrating or lazy performance feedback

Let's Grow Leaders

Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.

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3 Ways To Challenge Your Team Toward Higher Performance

Let's Grow Leaders

3 Ways to Improve Your Team’s Performance. 1% on a key performance metric, they would save 2 million dollars! Pair off your team into performance-enhancing diads (although they work like steroids on your results, they’re perfectly legal.) Do the Math. His math was brilliant. If they could move the needle.1%

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

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Reader’s Choice: Your Favorite Human-Centered Leadership Content of 2024

Let's Grow Leaders

No More Vague Reports: How to Give Useful Information (September 2024) As is with many of our articles, we wrote this one in response to a frustrated CEO, asking to help us fix this problem with his team. If you want better information, create clarity and ask for exactly what you need.

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The Performance Appraisal that Really Matters (Marshall Goldsmith)

Let's Grow Leaders

From his books that taught us and informed our early careers, to the selflessness he consistently demonstrates, to his embodiment of professional confident humility, Marshall has been a tremendous supporter of Winning Well. Click on the image for more information about Marshall’s book. Winning Well Connection. Not for you.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. The work world is changing faster than ever before, making adapting to our new reality without a significant interruption in results a top priority for businesses.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

From virtual training tools to communication platforms and performance tracking systems, you'll be equipped to provide an exceptional new hire experience. Harness the Power of Technology 📲 Discover how to leverage cutting-edge tools and platforms for effective remote onboarding.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient.

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Two Sides of the Same Coin: Recruiting & Retention

Speaker: Caitlin MacGregor, CEO and Co-Founder of Plum

Drawing on her experience and industry expertise, Caitlin MacGregor will demonstrate how the predictive science of I/O psychology and scalable technology can inform enhanced talent decisions. Caitlin will explore how predictive science helps organizations engage, attract, and retain high-performing talent.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Collaborative scripting can improve CX and agent performance. Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence.