Let's Grow Leaders

SEPTEMBER 29, 2021

I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. 3 Ways to Build Deeper Influence and Connection. Of course, you know that leadership is not who likes you. So, how do you gain respect, when your team’s just not there?

Retail 439

Retail Leadership Accounting Executive Coaching 439

McKinsey

OCTOBER 8, 2020

What will it take for US retailers to succeed post-COVID-19? Three McKinsey partners offer their views.

Retail 132

Retail IT 132

McKinsey

MARCH 16, 2019

A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network.

Retail 111

Retail Networking Performance IT 111

Let's Grow Leaders

JANUARY 19, 2015

We didn’t need more retail customers, we needed to convert the small business customers that were already coming into our stores to manage their personal accounts. Inspire results like that, and your “A” players will follow you anywhere, and you get to do it all again. Approach 1: Redefine the Problem.

Accounting 438

Accounting Retail Brainstorming Accomplishment 438

Let's Grow Leaders

MAY 20, 2015

What this meant was that I, and every executive above me, were expected to constantly show up in the retail stores to experience what was happening as the customers would. I’ve spent many years in a “trust but verify” culture.” Is there a bird’s nest over the front entrance risking bird poop falling on a customer’s head?

Retail 421

Retail Management Management Creativity 421

McKinsey

DECEMBER 7, 2018

For retailers, the cloud can do much more than reduce the cost of computing and data storage. To maximize value from cloud, retailers need to prioritize workflows that can best benefit from it. We share six opportunities for leveraging the cloud as a catalyst for accelerating delivery of business results.

Retail 111

Retail IT 111

McKinsey

SEPTEMBER 28, 2020

Here’s what retailers and brands can do about it. America’s youngest consumers are upending companies’ expectations.

Retail 126

Retail IT 126

Vantage Circle

OCTOBER 29, 2024

Barriers to Employee Engagement in the Retail Sector Equally, on the flip side, retail employees too struggle with enthusiasm and engagement. Barriers to Employee Engagement in the Retail Sector Equally, on the flip side, retail employees too struggle with enthusiasm and engagement. feelings of unworthiness arise quickly.

Retail 98

Retail Healthcare Communication Motivation 98

Seth's Blog

JUNE 10, 2025

Every retailer knows that the items that sell the best are at eye level or at the cash register. Some people are hungry, rushed, distracted and lazy. If you want to reach them (us), you need to make it convenient. The lesson is simple: We can market to ourselves the same way others market to us. It’s not as difficult as it sounds.

Retail 154

Retail Media IT 154

McKinsey

JUNE 7, 2019

Caution is understandable when it comes to blockchain, but there are a number of areas where the technology could create value for retail banks.

Retail 111

Retail Banking IT 111

Let's Grow Leaders

SEPTEMBER 13, 2021

Recently, we were in a retail store where a partial wall divided the customer-facing counter from the back of the store. Leadership Presence Mistake #2—Emotional Splash. Emotional splash is the unproductive drama, negativity, frustration, and stress that you unintentionally dump on other people. Emotional splash takes many forms. Process it.

Leadership 475

Leadership Management Management Retail 475

McKinsey

APRIL 28, 2021

Here’s a checklist for retailers. Dynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined.

Retail 101

Retail IT 101

Forbes Careers

MARCH 5, 2023

The flat-pack furniture franchisee Ingka Group, IKEA's largest retailer, says it has reached gender balance across its top leadership roles, with 14 of 31 country CEOs now women; women also make up 56% of its retail management teams.

Retail 98

Retail Leadership Management Management 98

McKinsey

MARCH 31, 2022

Retailers must determine whether they want to capture market share in instant delivery and how to further differentiate their other e-commerce propositions.

Retail 105

Retail IT 105

McKinsey

SEPTEMBER 7, 2022

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet.

Manufacturing 145

Manufacturing Food Retail IT 145

McKinsey

MARCH 28, 2023

What does purposeful growth look like in the retail sector? Two former Nike executives share the company’s secret formula for serving customers with its shift to digital, direct-to-consumer model, and sustainability.

Retail 75

Retail IT 75

McKinsey

MARCH 24, 2021

In just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.

Retail 131

Retail IT 131

McKinsey

APRIL 30, 2021

Here’s what top retailers do to get it right. Haphazard efforts at omnichannel can destroy value.

Retail 136

Retail IT Strategy 136

McKinsey

AUGUST 5, 2020

The newest consumer generations—Gen Z and millennials—are upturning retailers’ expectations. Here’s how—and what to do about it.

Retail 132

Retail IT 132

Strategy+Business

OCTOBER 17, 2016

Target is the latest retailer to double down on mini versions of its stores -- and hopes to avoid others' pitfalls.

Retail 56

Retail IT 56

McKinsey

JUNE 1, 2021

Now is the time for retailers to reassess their automation strategies. Automation in grocery warehouses has significantly accelerated, thanks to several trends.

Retail 88

Retail IT Strategy 88

McKinsey

JANUARY 22, 2021

who’s making its vast network of unmanned retailers smarter and more integrated into people’s daily lives. Not in Japan, says Costin Mandrea, the head of commercial at Coca-Cola Bottlers Japan Inc.,

Retail 132

Retail Networking IT 132

crowdspring

MAY 17, 2019

The top 5 retailers in the US made nearly $230 billion dollars in 2018. ( $228.4 These top retail businesses know that their brand is invaluable. We’ve cultivated a list of 5 actionable lessons that apply to retail businesses of any size – not just mega-retailers. Walmart has long been a top name in US retail.

Retail 67

Retail Media Motivation Insurance 67

McKinsey

JANUARY 6, 2022

To harness its full potential, retailers must develop an end-to-end strategy. Automation offers a range of benefits for warehouses, from increasing productivity to reducing risk related to labor.

Retail 75

Retail IT Strategy Development 75

McKinsey

FEBRUARY 1, 2020

Now that customers expect faster delivery times, incumbent omnichannel retailers should leverage their store networks and change gears in areas such as fulfillment processes and IT systems.

Retail 117

Retail Networking IT 117

McKinsey

JUNE 27, 2020

Hubert Joly shares lessons from leading the turnaround of the retail and technology giant and how it prepared him and the company for the current crisis.

Retail 126

Retail IT Finance Strategy 126

McKinsey

MAY 18, 2022

Grocers are in a unique position to expand beyond their core retail offerings. It can be challenging to build an ecosystem—but the rewards could be worth it.

Retail 22

Retail IT 22

Strategy+Business

FEBRUARY 26, 2017

Brands, retail stores, and marketers quickly realized the opportunity inherent in the success of Pokémon Go. In fact, AR may offer physical retailers a competitive advantage against brick-and-mortar competitors. The Pokémon Go fad was the first legitimate case study in mass-scale augmented reality (AR).

Retail 60

Retail IT 60

Correlation One

SEPTEMBER 23, 2024

When Joseph Weizenbaum designed the first generative AI model in 1966, no one could have predicted its impact. Fast forward, 60 or so years, and the technology has quickly been adopted by enterprises eager to increase efficiency.

Retail 104

Retail IT 104

She Owns Success

MAY 19, 2025

If you run a retail clothes business, you could want to work with Trends Jeans. Starting a business is appealing to countless people around the world. Its easy to see why, as it boasts countless potential benefits. You could take greater control over your work life, and you could even make more money than you would working for someone else.

Retail 52

Retail IT 52

McKinsey

JANUARY 31, 2023

The Warehouse Group partnered with McKinsey on a complete transformation, improving customer experience, upskilling employees, and expanding its carbon neutral vision—all while growing its bottom line.

Retail 105

Retail IT 105

Let's Grow Leaders

JULY 3, 2023

I’ve (Karin) led tens of thousands of customer-facing employees over the years, including managing more contact center and retail customer escalations than I’d care to admit. Your job is to TRY to make things right for this difficult customer, but you can’t possibly please all the people all the time. Some customers are jerks. (We

Communication 234

Communication Retail Leadership IT 234

McKinsey

DECEMBER 22, 2018

Singles Day is the largest single-day sales event globally, but new trends are changing what it means inside and outside of China.

Retail 110

Retail IT 110

McKinsey

MARCH 30, 2022

Grocers are in a unique position to move beyond their core retail offerings. It can be challenging to build an ecosystem, but the rewards may be worth the effort.

Retail 98

Retail IT 98

McKinsey

MARCH 30, 2022

A focus on the employee experience, digitalization, and reskilling can make the grocery workforce an even more valuable source of competitive advantage—if retailers invest in getting it right.

Retail 98

Retail IT 98

Vantage Circle

NOVEMBER 4, 2024

Consider the case of a customer service representative at a large retail chain. Reviewed by : Saurabh Deshpande - People Culture Expert The key to organizational success often lies in the strength and cohesion of its teams. While many factors contribute to team performance, one powerful tool that leaders often overlook is recognition.

Performance 89

Performance Motivation Accomplishment Management 89

McKinsey

JUNE 10, 2025

Let’s say a retail merchandiser starts the process of analyzing scores of sales data and making recommendations for stock adjustments. In fact, consumer-packaged-goods (CPG) and retail companies that lead in digital and AI are already showing three times greater total shareholder returns compared with their peers in the sector.

Retail 71

Retail Manufacturing Performance Solution 71