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How Do I Gain Respect When My Team Doesn’t Like Me?

Let's Grow Leaders

I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. You’re holding them accountable for the very first time (stay the course!). The problem was I had zero sales experience.

Retail 462
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What To Do When Results are in the Toilet

Let's Grow Leaders

We didn’t need more retail customers, we needed to convert the small business customers that were already coming into our stores to manage their personal accounts. I was told the problem was, “How do we hold our outsourcers accountable?” Now we were switching not one line, but five or ten at a time.

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My Team Doesn’t Like Me, What Should I Do? (With Video)

Let's Grow Leaders

I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. You’re holding them accountable for the very first time (stay the course!). The problem was I had zero sales experience.

Retail 439
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Don’t Let These Three Common Mistakes Undermine Your Leadership Presence

Let's Grow Leaders

You’ve clarified what matters most and you’re committed to accountability. Recently, we were in a retail store where a partial wall divided the customer-facing counter from the back of the store. You work hard to set a positive example for your team. You care about success, and you want your people to succeed. What’s happening?

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Best of both worlds: Balancing digital and physical channels in retail banking

McKinsey

Banking distribution needs to account for the evolving interdependencies between channels. Accelerating digital and upgrading the physical experience to “phygital” offers a viable solution.

Banking 145
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Playing catch-up: How to partner with the retailer of the future

McKinsey

Amid fundamental shifts in the retail and consumer landscape, consumer-goods manufacturers must rethink the way they manage key accounts.

Retail 79
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Partnering with China’s retailers: A guide for consumer-goods companies

McKinsey

Companies must tailor their key-account-management model and capabilities to the Chinese context.

Retail 96