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How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

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How To Lead With Guts (and Have Their Backs)

Let's Grow Leaders

Retail is always a balancing act of providing great customer service and not giving away the store. They want to believe you’d walk through fire for them and to take the proverbial bullet coming from above. Of course you would, but do they know it? A Short Story on Having Guts and Backs. On the surface, a noble gesture. Take the hit.

Retail 486
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How to Communicate with Difficult Customers: Powerful Phrases Series

Let's Grow Leaders

Here are some powerful phrases to make communicating with difficult customers easier. Which is what makes communicating with them so challenging. I’ve (Karin) led tens of thousands of customer-facing employees over the years, including managing more contact center and retail customer escalations than I’d care to admit.

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13 Barriers To Employee Engagement To Break Down

Vantage Circle

Barriers to Employee Engagement in the Healthcare Sector Research has shown that nearly 20% of frontline employees, including nurses, did not feel their employer communicated appropriate messages. Indeed, a real tough challenge looms for healthcare leaders due to this communication gap.

Retail 98
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Don’t Let These Three Common Mistakes Undermine Your Leadership Presence

Let's Grow Leaders

Recently, we were in a retail store where a partial wall divided the customer-facing counter from the back of the store. Communicate confidence. Communicate confidence. Leadership Presence Mistake #2—Emotional Splash. We call it “splash” because it’s a little like when a dog comes out of the water. Process it.

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8 Steps to Building a Successful Internal Communications Strategy

Vantage Circle

Building and managing a successful internal communications strategy can be a tall order for organizations, especially large enterprises with a widely distributed workforce. Internal Communication Strategy Defined. The Importance of Building a Strong Employee Communications Strategy. Increase employee productivity.

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Free Employee Scheduling Software: The Top 10 in 2025!

Vantage Circle

Sling : A robust scheduling and communication tool designed to streamline employee shift management for businesses of all sizes. Connecteam : An all-in-one platform for deskless teams, combining scheduling, communication, and task management in one app. It stands out with a strong core feature set and sleek design.

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