Let's Grow Leaders
FEBRUARY 3, 2014
'Every time “Elizabeth” asks her boss, “Carol” for feedback, Carol tells her she’s “doing great.” But this is Elizabeth’s 5th year in the same job and she’s starting to wonder. She’s watched peers who don’t seem any more qualified get promoted or selected for special assignments. Her performance reviews are always solid, but never outstanding. […] The post 8 Questions You Should Ask Your Boss appeared first on Let'
On The Job
FEBRUARY 24, 2014
'We''re often told that if we want to get ahead in our careers, we must learn to promote ourselves. But this is often an uncomfortable thought — partly because we may be shy when it comes to talking about our accomplishments and partly because we''ve heard others do it and come off as obnoxious blowhards. But experts say you can find a way to convey your abilities that will feel comfortable and put you on a path to greater success.
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Penelope Trunk
FEBRUARY 27, 2014
'Did you notice there is a person in hiding on the Quistic team page ? He won’t let me show you his picture or give you his real name because he’s scared people will find out he works for an American company and they will come to his house to take his money. “What? Who would do that?” I ask. “The mob. Or the police. In Ukraine it’s the same thing.” So I used this site that picks Russian names to find one for our team page.
Eat Your Career
FEBRUARY 5, 2014
'Considering a new job? A new career? Wondering if you should take that promotion or explore opportunities at other companies? Whatever career decision you’re facing, you certainly want to be smart about it. That’s where I come in! In my most recent interview on Fox 31 Denver’s Good Day Colorado , I shared specific steps to help ensure your next career decision is a good one.
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Strategy+Business
FEBRUARY 13, 2014
'When CEOs join new companies, they tend to disinvest in old projects left over from the previous regime that are failing or losing money. But the more entrenched they become in their companies, the more they invest in pet projects of their own which may also be ill-advised.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
FEBRUARY 10, 2014
'“Hello, How are Y…?” “Carl” interrupted my greeting before I could finish. “Karin, I have to leave my company.” Not your typical Saturday morning phone call. He was fired up. He’s an old friend, and he’d been with his company for nearly two decades. I figured he was calling to have me […] The post When Running Away is Running Toward appeared first on Let's Grow Leaders.
On The Job
FEBRUARY 26, 2014
'"People use the term ‘thought leader’ as if all you have to do to become one is set up a Twitter account and start tweeting. This is hardly the case. True thought leaders have expertise, passion and a track record of changing the world.” – Guy Kawasaki in the foreward to “Ready to Be a Thought Leader?” The Twitterverse is littered with the dead hashtags of those who thought they could become thought leaders and failed.
Penelope Trunk
FEBRUARY 19, 2014
'This is an excerpt from an article I wrote for More magazine titled, Could Your Boss Have Aspergers? I was thinking that the article is so good and someone should give me a book deal from it. Then when an agent contacted me I remembered that I can’t stand having a book contract hanging over my head. But I like this article, so I’m posting an excerpt below, and you can read the whole article at More magazine.
Eat Your Career
FEBRUARY 13, 2014
'It’s that time of year again where love is in the air. I know most people don’t use the word “love” very often when discussing their work, but I think we should change that. So today, in honor of V-day, I’d like to share a few tips to help you fall in love with your job…again. Why do I say “again”? Well, I’m willing to bet at some point—whether in the distant past or more recently—you actually did love your job.
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Strategy+Business
FEBRUARY 13, 2014
'Roger Martin, author of Playing to Win: How Strategy Really Works , introduces a lesson on the proper foundation for core competencies from Compete Smarter, Not Harder: A Process for Developing the Right Priorities through Strategic Thinking , by William Putsis.
Let's Grow Leaders
FEBRUARY 21, 2014
'Today’s post is from Bill Holston, Executive Director at Human Rights Initiative of Northern Texas. Bill is a regular commenter in our LGL community. As I’ve gotten to know Bill, I’ve been inspired by his amazing career transition. The work his team is doing changes and saves lives. I invited him to share his […] The post Transitions: An Inspiring Story of Meaningful Work appeared first on Let's Grow Leaders.
Let's Grow Leaders
FEBRUARY 14, 2014
'This month’s Frontline Festival sets a new record for submissions. I am grateful for all the experts sharing their insights on creating connection. Connecting the Dots Dan Rockwell, Leadership Freak shares Mintzberg Rejects Macro-Leadership. When Dan asked Henry Mintzberg for the advice he most frequently sharing with leaders and managers, he said one word, “Connect.” Follow Dan @leadershipfreak […] The post Expert Advice on Creating Connection: A Frontline Festival a
Let's Grow Leaders
FEBRUARY 26, 2014
'Work should be fun, but should it be playful? Pause here. What were your first reactions when you read those words? Perhaps some of these thoughts are running through your mind… “Work is not fun, that’s why they call it work” “Play” is not good for my leadership image “Sometimes, in the right context.” In […] The post When Work is Play appeared first on Let's Grow Leaders.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
FEBRUARY 5, 2014
'“Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.” -Steve Jobs The […] The post What Great Customer Service Looks Like appeared first on Let's Grow Leaders.
Let's Grow Leaders
FEBRUARY 19, 2014
'“I’ve failed.” Mark’s voice shook as we met to discuss next steps for Lisa, his troubled employee. He’d tried everything to help Lisa succeed. She’d get better for a while, but then her old habits would surface. Lisa was impacting the team and results. It was time for her to find something new. ”I can’t […] The post The Trouble With Servant Leaders appeared first on Let's Grow Leaders.
Let's Grow Leaders
FEBRUARY 24, 2014
'Like other good things in life, a great boss relationship, taken to extremes, can wreak havoc with your career. I’ve seen otherwise smart and talented people lose credibility by over-aligning with a great boss. Be sure to diversify your relationship investments. Perhaps you’ll recognize these career-derailing characters. Avoid these common traps.
Let's Grow Leaders
FEBRUARY 7, 2014
'A Guest Post from Rose Fass, CEO, fassforward Many leaders talk a good game. Some have even managed to talk their way to the top. But ironically, there’s one leadership quality that often gets the silent treatment. It’s listening to how the message was received. Politicians are masters of message discipline. They speak in sound […] The post 3 Listening Lessons We Can All Use From Political Leadership appeared first on Let's Grow Leaders.
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Let's Grow Leaders
FEBRUARY 12, 2014
'“I wasn’t real quick, and I wasn’t real strong. Some guys will just take off and it’s like, whoa. So I beat them with my mind and my fundamentals.” -Larry Bird I walked into the call center training room and the team was all working on the call center equivalent of a basketball “3 pointer” […] The post Focus on the Fundamentals appeared first on Let's Grow Leaders.
Let's Grow Leaders
FEBRUARY 28, 2014
'“Being Politically Correct means always having to say you’re sorry.” -Charles Osgood As we warm-up to Mean It Madness month on Let’s Grow Leaders, I’ve taken our show on the road. I’m honored to be included in the SmartBlog and Switch and Shift Joint series on Communication. Great authors, great reads. I encourage you to check it […] The post Why To Be Unpopular in a Politically Correct World appeared first on Let's Grow Leaders.
Let's Grow Leaders
FEBRUARY 17, 2014
'“If we do what is necessary, all the odds are in our favor.” -Charles Buxton The odds are against you. With all your imperfections, odds are… Someone else is more qualified Your marriage won’t last Your new business will fail The publisher will reject you You won’t win the election You’ll never make the olympic […] The post Winning Against the Odds: Olympic Imperfection appeared first on Let's Grow Leaders.
On The Job
FEBRUARY 10, 2014
'Do you trust your co-workers? Do you trust your boss? Does anyone at work trust you? These are questions we may not ask ourselves consciously, but they are key in determining success in our careers. "I think what makes trust in the workplace a little bit different is that the stakes are usually higher day to day in terms of pushing for profit and everyone is trying to maximize their own gain in the workplace," says David DeSteno, a Northeastern University psychology professor.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
FEBRUARY 5, 2014
'Think back to when you were in kindergarten and you’ll probably agree you were a creative kid. Whether it was building a Batmobile from toilet paper rolls or performing a one-act play you wrote with your dog, you displayed creativity freely and abundantly. But fast-forward to your professional life now, and you may no longer believe you are creative.
On The Job
FEBRUARY 21, 2014
'While you may claim to hate email , the truth is that you don’t hate email. You are peeved by the people who send them. We’re talking about those email senders who fire off messages that are inane, stupid, weird, incomprehensible, worthless, depressing and annoying. So it’s time to do an email intervention. It’s time to save the email numbskulls who don’t seem to understand that their bad messages make us believe they are also inane, stupid, weird, incomprehensible, worthless, depressing and an
On The Job
FEBRUARY 19, 2014
'You can make a bad situation worse when talking to your boss after a poor performance review. Think for a few seconds before saying anything. "The first mistake we make is to respond emotionally. We are human and we need to be loved," says Laurie Ruettimann, a human resources consultant. "A poor review hurts our heart and cracks our ego; however, you cannot explain your way out of a poor performance review.
On The Job
FEBRUARY 12, 2014
'It’s often said that employees don’t leave companies , they leave bosses. In other words, when employees don’t like their bosses, they’re more likely to leave while those who like or appreciate their bosses are likely to stick around longer. But what if your boss isn’t exactly awful? What if you’re thinking about leaving because you just can’t seem to get him to give you a chance to succeed, or your personalities are polar opposites – or he just seems to not care what you do?
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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