Let's Grow Leaders

APRIL 1, 2013

You’re on the fast track. You don’t need sustained results, you need quick wins. Results matter. You’ve got a review coming up. With a few simple tactics, you can get your organization performing in no time. You’ll be promoted and someone else can deal with the fall out. 5 Ways to Drive Results Through Fear [.] The post 5 Ways to Drive Results Through Fear and Intimidation appeared first on Let's Grow Leaders.

Performance 496

Performance 496

On The Job

APRIL 10, 2013

'Got stress? If you’re like 75% of other Americans, you’ve experienced moderate to high levels of stress in the past month, and often lie awake at night because of it. Trying to balance the demands of your work and family life can stretch even the strongest among us to the breaking point. But there is a way to be successful and productive even when under stress, says Sharon Melnick, PhD and author of “ Success Under Stress: Powerful Tools for Staying Calm, Confident, and Productive When the Pres

Communication 212

Communication Strategy IT 212

Penelope Trunk

APRIL 25, 2013

'I have been trying to think of time differently, so I don’t panic because I don’t have time to do that. I have a job that requires about 60 hours of work a week. And I homeschool my kids. So the only way to get by is to stop thinking of time in terms of work time and personal time. I don’t have enough time to fulfill the needs of those two categories.

IT 112

IT Accomplishment Development 112

Eat Your Career

APRIL 11, 2013

'As many of you know, I talk a lot about professional passion. I believe it IS possible to love your job and really feel a fire in your belly when you think about the contribution you’re making at work everyday. I’m always careful to note though that work passion is very different from passion passion…you know, the kind that gets you all hot and bothered…?

Motivation 97

Motivation Accomplishment IT Career 97

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Professional development

Lateral Action

APRIL 29, 2013

If you’re an independent artist or small creative business, a website is essential for showcasing your work and finding customers. But building and maintaining it is challenging for several reasons: You don’t have a big budget. Even if you did, you’re averse to spending a lot of money on a website until you’re sure it […].

Creativity 52

Creativity IT 52

Let's Grow Leaders

APRIL 19, 2013

'This month’s Frontline Festival is all about Feedback and Coaching. I am delighted by the outpouring of submissions. It’s an amazing line-up. Courageous Feedback Lolly Daskal, encourages us to take some risks in giving feedback in her post, We Need a Courageous Conversation “In most organizations, and in our relationships, we’re all so busy being polite with [.

Leadership 480

Leadership IT 480

Let's Grow Leaders

APRIL 17, 2013

'You’ve got a new job, a new team, or a new project. Credibility is vital, but people are skeptical. Questioning eyes wonder, “who is this guy?” “why him?” “seriously?” Their looks intimidate. And you wonder, “why me?” “What are they thinking?” ”yikes, they look pretty smart.” And the downward spiral begins.

IT 470

IT 470

Let's Grow Leaders

APRIL 9, 2013

'Most performance management systems reward individual performance. Bell curves, stack ranks, 9 box succession planning grids… encourage selfish choices. In most cases, you can’t change the system. But you can build great teams within it. Bell curves frustrate. “My ‘innocent’ belief of bell curve is like listening to Mozart and trying to adjust my graphic [.

Performance 465

Performance Management Management IT 465

Let's Grow Leaders

APRIL 25, 2013

'When execution is broken, so is leadership. Teams that don’t execute are starving. They crave vision and direction. Carrots don’t improve vision. Execution breaks down when there’s. fuzzy vision lack of buy-in hidden agendas competing priorities confusion chaos apathy broken teamwork ? Don’t blame, punish, or make excuses. Lead better. 4 Reasons Execution Breaks Down [.

IT 462

IT Management Management Leadership 462

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Education

Let's Grow Leaders

APRIL 4, 2013

'When the going gets tough, managing up gets tougher. Scared stifles truth. Needs stay unsaid. Unfounded worries mushroom in the dark. Unquestioned assumptions breed false conclusions. Your boss can’t know what you’re thinking. Don’t assume–anything. Unsaid needs can never be met. ”My boss won’t understand,” is likely wrong.

Management 450

Management Management Communication Career 450

Let's Grow Leaders

APRIL 5, 2013

'Entitlement is thirst for leadership. Entitlement builds over years. You can stop it. Selfish words deceive. “It’s not in my job description” “That’s not what the contract says” “My shift is over” “I did what the customer asked” “Why did that team get tee-shirts?” “Seriously, they call this recognition?

Leadership 448

Leadership Motivation Communication IT 448

Let's Grow Leaders

APRIL 11, 2013

'That guy with the job posting already has an “obvious choice.” He’s been grooming several mentees. Others have invested in informational interviews. HR told him he had to post the job, so he’s got a stack of candidates. You’ve got a slim chance. How will your resume stand out? Your resume must scream, “you [.

Communication 447

Communication Career 447

Let's Grow Leaders

APRIL 26, 2013

'I’m always being asked for recommendations on the best leadership books for frontline leaders. I share my favorites with you throughout my posts, so this time I thought I’d ask the Let’s Grow Leaders Community. I cast the best leadership book net in all my online communities, asking “what one book would you recommend for [.

Leadership 444

Leadership 444

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Solution

Let's Grow Leaders

APRIL 30, 2013

'Someone asks you to be their mentor. You’re not sure you can commit. It’s a lot of time, and you’re already overloaded. Plus you’ve mentored in several formal mentoring programs and it felt forced and awkward. Formal programs can stifle a good relationship. Even organic relationships can lose steam with too much structure.

Mentor 438

Mentor IT 438

Let's Grow Leaders

APRIL 15, 2013

'Cut the crap. Stop using buzzwords. Say what you mean, not what feels fancy. Distract with your words, and they won’t hear your message. Leaders use buzzwords to … mask insecurity sound like leaders (because they worry that they aren’t) enhance credibility as a substitute for substance fill space distract feed their buzzword habit [.

Communication 438

Communication 438

Let's Grow Leaders

APRIL 29, 2013

'Chicken Nuggets or Egg McMuffins? Customers or employees? Which comes first? Does it matter? I was intrigued by an Wall Street Journal article revealing McDonald’s efforts to fix customer service. Much conversation about customers. Little about employees. I felt compelled to respond, in an article I published Friday on Lead Change Group, Dear McDonald’s It’s [.

IT 437

IT 437

Let's Grow Leaders

APRIL 24, 2013

'When you’re trying to fix a team… there are always factors working for you… and against you. Secret force fields undermine your efforts. Make the hidden forces known. Make the force be with you. Force Field Analysis is a well-tested change management technique developed by Kurt Lewin in the 1950s. It’s brilliant in its [.

Communication 436

Communication Development Management Management 436

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Career

Let's Grow Leaders

APRIL 18, 2013

'Leaders who are afraid to acknowledge success lack confidence in their vision. Being impressed doesn’t incent laziness. Leaders gloss over great, looking for greater. They could have said… wow! “This idea is amazing! But, I’d better not act impressed, or they won’t strive for more.” “Sure the sales of this strategic product are great, [.

Motivation 436

Motivation Communication IT 436

Let's Grow Leaders

APRIL 3, 2013

Weak managers hide behind powerful. Wimpy leaders fear their own opinions. Teams can’t follow pass through. Be inspired by your boss. Understand their vision. Then, make it your own. Never play, “my boss says.” Copycats don’t inspire vision, build trust, motivate greatness, or develop anyone. Don’t enable teams to pull the “boss says” lever.

Motivation 436

Motivation Development Management Management 436

Let's Grow Leaders

APRIL 8, 2013

'Collaborative competition inspires. Seeing “them” inspires “us.” Competition makes work fun. Unless, it doesn’t. Stay on the right side of trash talk. Create collaborative competition to inspire your team. A New York State of Mind I ran a 2000 person sales team… so did the guys in New York. They were the “ones to catch” [.] The post Collaborative Competition: The Extraordinary Power of Trash Talk appeared first on Let's Grow Leaders.

Performance 436

Performance IT 436

Let's Grow Leaders

APRIL 16, 2013

'Helping is scarce in many organizations. People need help. They are reluctant to raise their hands. Why? Individualized performance management systems Hidden agendas History and scar tissue Politics Expectations of reciprocity Burnout… And yet, helping is the biggest predictor of team success. Research also shows that genuine helping improves careers.

Career 420

Career Performance Management Management 420

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

Certification

Let's Grow Leaders

APRIL 2, 2013

I’ve screwed up “less,” by extrapolating to more. I’ve embarrassed myself by jumping to soundbites. Something is wrong somewhere… in one location, on one team, with one important customer. Don’t assume the problem is far-reaching. One mistake may be one mistake. One employee does not represent the entire team.

Communication 410

Communication Leadership 410

Let's Grow Leaders

APRIL 22, 2013

'It’s Earth Day. Perhaps you’ll take out the recycling. Or, maybe you’ll sing a sweet song like these little leaders. Good start. Others are doing more. Ron Finley Guerilla Gardener I’m blown away by the leadership of Ron Finley, Guerilla Gardener. Ron’s leading dramatic change in South Central Los Angeles. He’s given new meaning [.

Leadership 409

Leadership Accounting IT 409

Let's Grow Leaders

APRIL 10, 2013

'“I don’t know how you do it all. How can you do this executive job, have a husband, raise good kids, and write this blog…it’s intimidating.” I heard that again today. The truth is, it’s messy. I do it because all those things feel so important. I find it hard to choose. Messy Tonight [.] The post Seasons, Messy, and Doing the Best You Can appeared first on Let's Grow Leaders.

Communication 377

Communication Career IT 377

On The Job

APRIL 19, 2013

'I recently was asked if I would run for a community board position. I declined with a polite, "No, thank you." The reason? I know this particular board has meetings. Lots and lots of meetings. With people who don''t know how to shut up and drag in everything but the kitchen sink once they get wound up. There has to be a better way to conduct meetings, right?

Brainstorming 197

Brainstorming Accomplishment Accounting Solution 197

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

Construction