Let's Grow Leaders
JANUARY 9, 2018
“I’m sick of this crap! Why can’t they just figure this out?” Scott was CEO of an engineering firm that produced communications hardware and software for industries around the globe. He had worked hard with his board and senior leadership team to […].
Career Advancement
JANUARY 8, 2018
“Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand.” ~Colin Powell~. Maura wants to expand her influence in her company , but she’s realizing some major barriers have existed there for years. “Maybe I should just find a new job in a company with a different culture,” she said to a trusted colleague over coffee.
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On The Job
JANUARY 10, 2018
While looking at the social media comments as 2017 came to a close, I was struck by how many people were glad to see the end of the year. They lamented the negativity, the divisiveness and the general unhappiness that seemed to infect the country. That negativity also has shown up in the workplace. Many people feel like they need to slap on headphones and stay huddled around their computer all day to avoid unpleasant discussions over world issues.
McKinsey
JANUARY 11, 2018
At the root of any good decision is categorizing what kind of decision needs to be made, by whom, and how quickly.
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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.
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Let's Grow Leaders
JANUARY 11, 2018
Dear Karin & David, What do you do with a boss who makes it impossible to focus? We agree on a direction and three days later he has seventeen new ideas, dumps them on us, and the managers are expected to somehow […].
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
On The Job
JANUARY 8, 2018
The new year is often a time when many people make changes, and that may include your boss. One day she's your boss -- you understand all her quirky habits and she understands yours -- and the next day she announces she's leaving for a new job. That means a new boss is about to upend your world and you don't know what to expect. How will the new boss know that you've always worked hard to be a team player?
McKinsey
JANUARY 10, 2018
Moscow addressed its road and public transit congestion problems and developed one of the world’s smartest and most-used public transportation systems. Here’s how.
Eat Your Career
JANUARY 8, 2018
As a career coach , one of my main roles is to help my clients develop the professional skills and abilities required to achieve their goals. It’s a process that takes time and planning, but I love helping people figure out what needs to be done, how to get started and how to stay on track. Unfortunately, few people really know what it takes to create and implement a solid professional development plan.
Addgene
JANUARY 11, 2018
What is a transferable skill? Time management. I needed it when balancing a handful of demanding courses, a capstone paper I really wanted to hit out of the park, part time work, bills, (at times) a social life and rest. I need it just as much in my current role as Customer Support and Operations Manager at Addgene. In this role, I balance my daily tasks, meet cross-team project commitments, respond to any issues raised by team members, and plan for the future of the team.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Strategy+Business
JANUARY 11, 2018
To Safra Catz, one of Oracle's top three leaders, advances in artificial intelligence and cloud computing are starting points for more comprehensive transformation. In the first interview in our new "Inside the Mind of the CEO" series -- which kicks off PwC's 2018 CEO Survey -- Oracle's chief executive explains the broad culture shift brought on by AI and cloud technologies.
McKinsey
JANUARY 11, 2018
Medicaid’s scale and complexity are unprecedented. State Medicaid leaders will need to innovate if they are to develop the capabilities that will enable them to steer their agencies into the future.
World Economic Forum
JANUARY 10, 2018
One young woman saw an alternative to the exploitation and environmental waste that was happening on her doorstep.
McKinsey
JANUARY 12, 2018
By developing and pursuing high-potential use cases, telcos can unlock hidden value and ignite an analytics-driven transformation.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
McKinsey
JANUARY 9, 2018
Artificial intelligence is a moving target. Here’s how to take better aim.
McKinsey
JANUARY 10, 2018
To prepare cities for the future, we need to develop and deploy the services that will power them. It will take political courage, foresight, and coordination.
McKinsey
JANUARY 12, 2018
The early years of the new millennium were a profitable period for steelmakers, largely driven by the surging Chinese economy. Now, with China’s growth slowing, a new reality has set in.
McKinsey
JANUARY 11, 2018
Growth, major changes, and strong value-creation potential make healthcare an exciting industry. At the same time, uncertainty and complexity make it an unnerving one.
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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.
McKinsey
JANUARY 9, 2018
Established business models are under attack. How can companies innovate new ones?
McKinsey
JANUARY 8, 2018
Used to be loyalty was everything. Now consumers would rather shop than stay faithful.
McKinsey
JANUARY 11, 2018
This analysis reflects carrier participation, pricing, and plan type trends for the 2018 individual exchange open enrollment period. Findings are across 50 states and D.C.
McKinsey
JANUARY 11, 2018
Benjamin Breier, President and CEO, Kindred Healthcare shares his perspective on major trends in US healthcare and the value of an integrated approach with Shubham Singhal, Senior Partner, McKinsey and Company.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
JANUARY 11, 2018
Performance measurement for the Quality Payment Program (QPP) has begun. Although 2017 is a transition year, providers and payors need to start planning for the future, given the QPP’s implications for them.
Strategy+Business
JANUARY 9, 2018
In her new book, Leslie Berlin offers a group portrait of the unsung heroes who forged iconic companies -- and a new industry -- in the 1970s.
Strategy+Business
JANUARY 8, 2018
And what they tell us about China's Belt and Road Initiative, Industry 4.0, and Silicon Valley dynamics.
McKinsey
JANUARY 10, 2018
What’s influencing Asian private equity now, and how might it evolve?
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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