2016

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What’s Really Killing Morale and Employee Engagement

Let's Grow Leaders

Janice shared: I’d had enough: the gossip; the veterans scaring the new hires; more and more people doing just enough to get by… And I was frustrated because we’d done so much to foster employee engagement. I changed out some toxic leaders. We revamped our coaching program to focus on the positive. I’m here every Saturday right along with them.

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The age of analytics: Competing in a data-driven world

McKinsey

Big data’s potential just keeps growing. Taking full advantage means companies must incorporate analytics into their strategic vision and use it to make better, faster decisions.

IT 112
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What homeschooling and job-hopping trends have in common

Penelope Trunk

That picture is from eight years ago. Me with my cofounders for Brazen Careerist. Here’s what that site looks like now. Hopefully the company will exit soon because I would really like to cash in my founder’s stock. Until that day, I can cash in on how cute this picture is. People always used to come up to me and say about the cofounders, “Wow, those two are so cute.” Now, as I look at the picture from eight years ago, I think, “Wow, I used to be cute, too.” I

Education 111
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10 Principles of Organizational Culture

Strategy+Business

Companies can gain a competitive advantage when they focus on changing a few important behaviors, enlist informal leaders, and tap into the powerful force of employees' emotions.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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9 Ways to Strengthen Your Personal Brand

Let's Grow Leaders

If you Google you, do you like who shows up? Do you feel like you’ve got a powerful message to share, but without the right positioning, find yourself talking to the metaphorical mute button? Are you having trouble outgrowing an outdated reputation at work? Or maybe you’re just looking to get a better seat at the table. 9 Ways to Strengthen Your Winning Well Brand.

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5 Ways to Tame a Bad Boss

Let's Grow Leaders

“Greg” called to share his news, “You know that situation with my boss is going a lot better! I decided to go on the offense and just keep him over-informed. He loves it. Now he stays off my back and I can do my work.” Bingo. Another “bad boss” tamed. 5 Ways to Tame a Bad Boss. Sure I’ve met some loony tunes over the years.

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5 Conversations Your Millennial Employees Are Longing To Have

Let's Grow Leaders

Morgan (a family friend who also happens to be a millennial) was practically screaming in frustration as we began our mentoring session, “Arghhh, Karin, I’m just so frustrated. They want me to do all this crap… none of it seems important, and it’s getting in the way of my real work.” It would have been tempting to just take Morgan’s word for it– that the “crap” she was being asked to do made no sense.

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The Morning After: 6 Sure-Fire Ways to Ensure Your Training Sticks

Let's Grow Leaders

“John” glanced excitedly at the conference room walls filled with easel sheets, plans and ideas. And then sighed deeply as he shuffled though his deep pile of notes and action items. “Karin, I guarantee you, I’ll be a better leader tomorrow morning as a result of your Winning Well bootcamp. And I’m almost certain I’ll still be a better leader the following week, and maybe even the week after that.

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Teachable Moments: Learning to Win Well the Hard Way

Let's Grow Leaders

When I told “John” what I did for a living, he chuckled. “Oh, I learned how to be a good leader the hard way.” . Don’t we all. . It’s often our most klutsy moves that teach us how to Win Well. John’s Story. Here is “John’s” story. I hope you’ll share yours with our LGL community in the comments below.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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The 7 Deadly Sins of Skip Level Meetings

Let's Grow Leaders

Skip level meetings always seem like a good idea at the time. A little MBWA (management by walking around) never hurt anyone. Or did it? Done well, skip level meetings are a remarkable tool in your Winning Well toolkit. Skip level meetings help you connect “what to why,” reinforce the MIT (most important thing), help you build genuine relationships, give you a chance to ask strategic questions to learn what’s really going on, and most importantly, to build genuine relationshi

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4 UGLY Conversations to With Your Team Before Year End

Let's Grow Leaders

The second half of December is a great time for recognition, celebration, white elephant gifts and other fun. Yes, yes, please do all that, but don’t stop there. The best holiday gift you can give your team is to “own the ugly.” To help your team have the tough conversations they’re longing to have. To stare squarely in the face of what’s not working and clear the decks for a remarkable 2017.

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How to Win Well, When Winning Feels Impossible

Let's Grow Leaders

Last week I was doing a Winning Well workshop with the United Nations, when one of the participants, “Pete,” looked at me sincerely and said, “I hear you, and all these tools sound good, and I’m going to use them. But what do you when Winning is impossible?” I waited for more. . “Our mission is world peace.” Okay, Pete has a point. .

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The 7 Deadly Sins of Skip Level Meetings

Let's Grow Leaders

Skip level meetings always seem like a good idea at the time. A little MBWA (management by walking around) never hurt anyone. Or did it? Done well, skip level meetings are a remarkable tool in your Winning Well toolkit. Skip level meetings help you connect “what to why,” reinforce the MIT (most important thing), help you build genuine relationships, give you a chance to ask strategic questions to learn what’s really going on, and most importantly, to build genuine relationshi

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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New insights for new growth: What it takes to understand your customers today

McKinsey

Companies that know how and when to use the wide array of research tools available today have a big competitive advantage in generating insights that lead to new organic growth.

IT 111
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Technology, jobs, and the future of work

McKinsey

Automation, digital platforms, and other innovations are changing the fundamental nature of work. Understanding these shifts can help policy makers, business leaders, and workers move forward.

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Global migration’s impact and opportunity

McKinsey

Migration has become a flashpoint for debate in many countries. But McKinsey Global Institute research finds that it generates significant economic benefits—and more effective integration of immigrants could increase those benefits.

IT 112
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Reorganization without tears

McKinsey

A corporate reorganization doesn’t have to create chaos. But many do when there is no clear plan for communicating with employees and other stakeholders early, often, and over an extended period.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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How digital finance could boost growth in emerging economies

McKinsey

Delivering financial services by mobile phone could benefit billions of people by spurring inclusive growth that adds $3.7 trillion to the GDP of emerging economies within a decade.

Finance 111
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How customer demands are reshaping last-mile delivery

McKinsey

The last mile is seeing disruption from new business models that address customer demand for ever-faster delivery, as well as new technologies such as drones and autonomous ground vehicles.

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How blockchains could change the world

McKinsey

Ignore Bitcoin’s challenges. In this interview, Don Tapscott explains why blockchains, the technology underpinning the cryptocurrency, have the potential to revolutionize the world economy.

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Five technologies for the next ten years

McKinsey

Over the next decade, mobile, the Internet of Things, machine learning, robotics, and blockchain technologies will change a great deal about how the oil and gas industry works.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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IT as a service: From build to consume

McKinsey

The cloud debate is over—businesses are now moving a material portion of IT workloads to cloud environments. The impact will be considerable, for consumers and vendors of technology alike.

IT 111
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Transforming operations management for a digital world

McKinsey

When combined, digital innovation and operations-management discipline boost organizations’ performance higher, faster, and to greater scale than has previously been possible.

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How tech-enabled consumers are reordering the healthcare landscape

McKinsey

Healthcare companies are developing new digital technologies to give consumers more control over the care they receive. That could upend the industry’s move toward greater consolidation and scale.

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Can inbound tourism fuel Japan’s economic growth?

McKinsey

The country struggles to attract Western visitors, tourists focus on limited destinations, and capacity is already stretched. Addressing these challenges could significantly boost the world’s third-largest economy.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.