How to Build More a Customer-Centered, Empathetic Workforce
Let's Grow Leaders
JUNE 20, 2017
When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help.
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