Let's Grow Leaders

JUNE 20, 2017

When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT (Most Important Thing).

Management 322

Management Management Communication Performance 322

Career Advancement

JUNE 19, 2017

“Phrases like ‘overworked and underpaid’ perpetuate that feeling.” ~ Lena Bottos ~. Steven put in extra-long hours on the project at work. It was highly technical and exceptionally difficult. When he was done, his boss offered no praise and Steven found himself feeling totally underappreciated. He felt upset and bitter. How could they not appreciate all the work he was doing?

Solution 217

Solution Career Advancement Accomplishment Executive Coach 217

On The Job

JUNE 12, 2017

Job interviews can be stressful, but as I've said before, the more you prepare for them, the more stress you can eliminate. Part of that preparation is understanding there are going to be standard interview questions and even a few weird ones. It also means that the hiring manager is trying to get a "feel" for you. Are you a slacker? A whiner? Ambitious?

Accounting 134

Accounting Finance Career Management 134

McKinsey

JUNE 6, 2017

Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open enormous opportunities to build new businesses.

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Professional development

Penelope Trunk

JUNE 25, 2017

This is my son on registration day at Juilliard. We are so excited. But not surprised. That’s what happens when you work this hard. You are not surprised. I am told it’s rare for a kid to get into Juilliard on the first try. Kids audition for three, four, five years before they get in. And that’s what we would have done. So we sort of, in the back of our heads, thought this is just what we are doing.

Hospitality 107

Hospitality Mining IT Performance 107

Let's Grow Leaders

JUNE 6, 2017

The other evening, I was sitting at the kitchen table putting the finishing touches on next week’s keynote for the American Health Quality Association. They’d invited me to talk about “finding joy in your work,” a subject that’s at the core our entire Winning Well philosophy, but that I’m not usually invited to address head on.

Mining 334

Mining Accomplishment IT Motivation 334

Career Advancement

JUNE 5, 2017

“Be so good they can’t ignore you.” ~ Steve ~. Camden Asks: I’m going for my first set of interviews. I know I have the job skills to do the work I’m applying for, but what can I do to present myself well. How can I impress my potential employer? Joel Answers: Great job for graduating and having valuable job skills. You ask a critical question. Many people with great skills get passed over because they make some serious gaffs in the interview process.

Company Culture 159

Company Culture Career Advancement Career IT 159

On The Job

JUNE 26, 2017

When it comes to making a decision about our career -- such as whether to take a new job or jump into a new project -- we often are in a state of anxiety. We start to pick apart small things (the new job doesn't offer free parking) or feel compelled to accept the big project because all our friends seem to be involved in projects that make them happy.

Career 125

Career Shadowing Solution Strategy 125

McKinsey

JUNE 20, 2017

Autonomous vehicles, electric powertrains, vehicle sharing, and other advances are transforming urban mobility. Planning ahead can help cities capture the benefits of the shift, from cleaner air to easier journeys.

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111

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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

Education

Penelope Trunk

JUNE 8, 2017

Last week my older son took the SAT subject test for biology. He was supposed to take the AP test for biology but I didn’t realize that you have to start registering a homeschooler for AP tests around the time a NYC parent would start registering their child for preschool: in the womb. So after he studied for two hours a day for a whole year, he didn’t get to take the test.

IT 79

IT 79

Strategy+Business

JUNE 11, 2017

If you want to succeed at anything truly difficult, you have to design a learning process that builds on the things you do best. Through experiences such as his training in Olympic speed skating, and in his coaching of and working with others, John Coyle has come to recognize four key rules inherent in designing for your strengths: Accept your weaknesses; recognize your specific strengths; solve the right problem (which is not necessarily the problem other people have diagnosed for you); and, fi

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Let's Grow Leaders

JUNE 26, 2017

Have you ever met a truly humble person– someone who’s entire life is a sacrificial commitment to a cause they deeply believe in? As I spoke with Sister Louise in Thailand about her 50-year commitment to helping women and children out of extreme poverty and danger, I was blown away by her selfless mission. Although she’s Catholic her focus is not about a conversion of her 95% Buddhist community– it’s about “saving (with a little “s”) lost sheep.

Management 306

Management Management IT Career 306

Lateral Action

JUNE 26, 2017

This week’s guest on the 21st Century Creative Podcast is Joanna Penn, a best-selling, award-nominated thriller writer, as well as a publishing expert and host of The Creative Penn Podcast. Joanna is here to talk about mindset for creatives – specifically, the attitudes and ambitions that distinguish creatives who struggle from those who succeed – […].

Creativity 52

Creativity Creative Thinking 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Solution

On The Job

JUNE 8, 2017

Many workplace cultures encourage employees to make mistakes as a way to learn and push toward innovation. Unfortunately, there are still many workplaces today that also have little tolerance of missteps and end up breeding employees who become very adept at shifting the blame. If you're a teammate of someone who never accepts responsibility for an error and is willing to throw you under the bus, then it's time to take some steps to ensure it doesn't hurt your career.

Accounting 125

Accounting Solution Communication Career 125

McKinsey

JUNE 23, 2017

At Western Union, fueling growth starts with taking a hard look at how effective current marketing programs are. Chief Strategy, Product and Marketing Officer Libby Chambers explains how it’s done.

Strategy 111

Strategy 111

TED

JUNE 9, 2017

Picture this: Three kids are given a LEGO set with the pieces to build a fire department. All of them want to build as many new toys as possible. The first kid goes straight for the easy wins. He puts a tiny red hat on a tiny minifig : presto, a firefighter! In this way, he quickly makes several simple toys. The second kid goes by intuition. He chooses the pieces he’s drawn to and imagines how he could combine them.

Strategy 52

Strategy Solution IT Management 52

World Economic Forum

JUNE 7, 2017

Sweden's new 'Musuem of Failure' is designed to celebrate innovation and creativity - even when the product flops. Here are some items you can expect to see.

Creativity 52

Creativity 52

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Career

Let's Grow Leaders

JUNE 13, 2017

“I’m just not a people person.” “I hate this touchy-feely crap.” “See that! I’m a ‘C’ on the DiSC assessment this just doesn’t come naturally to me. Now let me get back to work!” Of course, all this may be true, for you, or for a manager that you’re working to develop. It’s also true, that if you want results that last, you can’t ignore the human side of teams.

Brainstorming 306

Brainstorming Engineering Management Management 306

Lateral Action

JUNE 19, 2017

This week’s guest on the 21st Century Creative Podcast is Laurie Millotte, designer and founder of Outshinery.com. On a round-the-world tip, Laurie spent time in Vietnam, Thailand, Japan, Hawaii, Mexico and other countries. And not only did she manage to keep running her existing design business from her laptop, she designed and created an entirely […].

Creativity 52

Creativity Management Management 52

On The Job

JUNE 1, 2017

Much has been written about workers born between 1980 and 2000, these Millennials who seem to require ping-pong tables, beer kegs and pajama Fridays in order to stick around a workplace. But research reveals what really appeals to this generation of tech-savvy, quick-learning employees, and it shows that even a small business can compete when it comes to attracting and keeping the best young talent.

Career Development 125

Career Development Development Career IT 125

McKinsey

JUNE 21, 2017

Canada, a global leader on gender equality, has seen progress stall over the past 20 years. Further tapping into women’s potential could reenergize Canada’s economy and its businesses.

IT 110

IT 110

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

Certification

Strategy+Business

JUNE 12, 2017

A quick interactive diagnostic tool shows whether your strategy is coherent, how well it stacks up against your competitors, and how you can improve it.

Strategy 65

Strategy IT 65

World Economic Forum

JUNE 15, 2017

Scientists have discovered that using a targeted electric current to suppress a particular region of the brain can help break us out of states of creative flux.

Creativity 52

Creativity 52

Eat Your Career

JUNE 5, 2017

Every week, I get a ton of emails from blog readers with career questions they want me to answer. Typically, I don’t provide career advice via email—that’s why we have the monthly Q&A (“Ask the Career Coach”) video sessions. Members of the Free Career Resource Library can attend for free and submit questions of their own. But one question I get asked a lot is about job hopping.

Career Coach 40

Career Coach Career Coaching Career Performance 40

Lateral Action

JUNE 12, 2017

This week’s guest on the 21st Century Creative Podcast is Fabrice Bourrelly, artist, architect and Virtual Reality designer. As Fabrice talks about his development as a creator, the conversation ranges from the cave paintings of southern France, to raves in 90s Paris, collaboration with Thomas Heatherwick, Google and Epic Games, and how virtual reality will […].

Creativity 52

Creativity Development Creative Thinking 52

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

Construction