Sat.Jan 19, 2019 - Fri.Jan 25, 2019

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5 Poor Leadership Practices You Need to Stop

Let's Grow Leaders

These poor leadership practices are common but limit your influence. You’re working hard to be a great leader. You focus on results and relationships. You try to show up with confidence and humility. But despite your effort, you’re still struggling. Could one […]. The post 5 Poor Leadership Practices You Need to Stop appeared first on Let's Grow Leaders.

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Network after Work

Career Advancement

“Networking is an essential part of building wealth.”. ~Armstrong Williams~. Liam didn’t drink, so when his coworkers went to the bar after work, he’d say goodbye and head home. Sure, he was missing out on the chance to socialize, but it wasn’t really his scene. Then his sister shared some interesting statistics about the effectiveness of networking after work.

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Research: Brainteaser Interview Questions are Harmful

On The Job

I've never been a fan of "crazy" interview questions, such as asking: "If were a salad dressing, which kind would you be and why?" New research shows why I might feel this way. In the journal "Applied Psychology," researchers find that questions like the one I mention above or brainteaser queries such as "Estimate how many windows are in New York" are examples of "aggressive interviewer" behavior that shows no evidence for validity -- and unsettle job candidates.

IT 131
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A winning operating model for digital strategy

McKinsey

Digital is driving major changes in how companies set and execute strategy. New survey results point to four elements that top performers include in their digital-strategy operating model.

Strategy 111
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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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How to Hold a Remarkably Effective Team Huddle

Let's Grow Leaders

When Karin was in her sales exec role at Verizon, she would often walk into the back door of a store to find her highest performing team huddled just before the store opened, talking about their plans for the day. When she […]. The post How to Hold a Remarkably Effective Team Huddle appeared first on Let's Grow Leaders.

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3 Ways to Improve Videoconference Meetings

On The Job

One of the great things about being a remote worker is that you can often get large chunks of uninterrupted working time -- and you don't get pulled into as many meetings. But with the increasing use of videoconferencing, those halcyon days may be waning. Now you're invited to many more meetings, and you find that your production is slipping as you sit bored, restless and frustrated through meetings that you don't really need to attend or that drag on too long.

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The building blocks telcos need to create their digital-and-analytics DNA

McKinsey

Telcos need to rewire themselves to work in agile ways and make data-driven decisions to keep up with customers’ increasing demands for simple digital experiences, among other challenges.

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The Price of Being a High Performer with Rich Litvin

Lateral Action

This week’s guest on the 21st Century Creative podcast is Rich Litvin, a coach who specialises in taking high achievers to the greatest levels of success. Rich’s coaching clients include Olympic athletes, Presidential candidates, Hollywood film directors, Special Forces operatives and serial entrepreneurs. He is also the founder of 4PC—a community of leaders, entrepreneurs and […].

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Performance Management: How To Do It Right?

Vantage Circle

Effective performance management is the key to unlocking your employees’ full potential. The term “performance management” is used widely without understanding its true meaning. A leader has to recognize and value its role in increasing employee job satisfaction levels and improving the organization’s bottom line. Evaluating employees’ overall performance and monitoring their development is crucial that you cannot oversee as a manager.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Making Critical Decisions with Confidence

Strategy+Business

Nancy McKinstry, the first non-Dutch CEO and first woman CEO of a company listed on the Euronext Amsterdam stock exchange, transformed Wolters Kluwer, a 183-year-old Dutch publisher, into a global expert solutions provider. She championed diversity, and half of Wolters Kluwer staff and two-thirds of divisional CEOs are women.

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The value of digital ID for the global economy and society

McKinsey

“Good” use of digital identification is a new frontier in value creation for individuals, companies, and countries. A panel of leading voices discuss how to unlock the benefits, while mitigating the risks.

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Get the Inner Critic off Your Back with These Two Little Words

Lateral Action

Have you ever started work on a big creative project and found yourself paralysed by listening to the voice of your Inner Critic, giving you all the reasons you should give up? Who do you think you are? Don’t you know this has all been done before? You’ve never done anything special before. What makes […]. The post Get the Inner Critic off Your Back with These Two Little Words appeared first on Mark McGuinness | Creative Coach.

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Understanding Millennials in the Workforce

Vantage Circle

Ever since millennials have crossed the threshold of childhood, they have constantly been under the radar. They are probably the most over-scrutinized, over analysed generations of all times. Marketers term them as the “hardest target audience to engage” and managers call them the “hardest bunch to manage”. If you are an employer or a manager having a tough time managing and retaining the millennial employees, you’re in the right place!

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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New Year, New Career? How to Reinvent Your Career Path in 2019

Eat Your Career

For most people, the new year tends to inspire a lot of reflection, both personally and professionally. As 2019 begins, perhaps you’ve come to the conclusion that it’s time for a change—a big one. Maybe you’ve decided you need a brand new career. You’ve got an exciting, and daunting, project ahead of you! January is the perfect time to start the process of career transition.

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Boosting mall revenues through advanced analytics

McKinsey

When a mall operator uses advanced analytics to select tenants, optimize mall layout, and determine rents, its revenues can rise by 20 percent.

IT 107
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The View from the Top of Women's Tennis

Strategy+Business

Driven by her sense of purpose and helped along the way by megastar players such as Serena Williams, Katrina Adams, the former head of the United States Tennis Association (USTA), has successfully fought for equality and diversity in women's tennis. Adams is a sought-after speaker, and as she steps down from role at the USTA, her experience and cool leadership under pressure have attracted attention from business and finance -- which will be her next career move.

Finance 36
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9 Strategies To Transform Your Employee Experience

Vantage Circle

If you have a business, you understand the importance of customer experience. But companies often forget about their most important asset- their employees. Fortunately, they are now shifting the focus to employee experience. Companies now understand that in order to provide a good customer experience, they first need to provide a better employee experience.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Defense of the cyberrealm: How organizations can thwart cyberattacks

McKinsey

Governments and companies have much work to do to protect people, institutions, and even entire cities and countries from potentially devastating large-scale cyberattacks.

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Blockchain 2.0: What’s in store for the two ends—semiconductors (suppliers) and industrials (consumers)?

McKinsey

Ten years after blockchain’s inception, it is presenting new opportunities for both suppliers, such as semiconductor companies, and consumers, such as industrials.

IT 93
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How to extract maximum value from a zero-based design approach to customer journeys

McKinsey

Companies finding success in transforming their customer journeys are discovering that four practices are critical.

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Lessons from the front line of corporate nudging

McKinsey

Executives setting up a behavioral-science unit should start by challenging themselves with six questions.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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The case for digital identification

McKinsey

To secure personal data, rationalize online navigation, and boost financial inclusion, governments should embrace electronic IDs, write Anu Madgavkar and Olivia White in Project Syndicate.

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Accelerating profitability for medium-size industrial companies

McKinsey

As companies transition from medium-size to established organizations, they often lack the DNA and organizational muscle to rapidly improve their bottom-line performance. An accelerated transformation can help.

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One aspiration, two realities: Promoting gender equality in Mexico

McKinsey

Investing in the development of women and ensuring that they advance is crucial to the economic performance of the country and its private-sector businesses.

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Exploring an alternative pathway for Vietnam’s energy future

McKinsey

Renewables have the potential to become the lowest-cost option for Vietnam to meet its energy needs.

IT 91
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.