On The Job
JANUARY 5, 2009
"Excuse me, Brianna, but I was reviewing this report and it looks like there's an error in the numbers. I need you to look them over and see what you can find so I can go ahead and submit this to the client today." "Gee, Jennifer, I doubt there are errors, but I'll look it over. I know that you can't add more than two numbers together unless you've got a calculator nearby.
Lateral Action
DECEMBER 30, 2009
Image by Elizabeth Audrey New Year is a time for looking back and reviewing the events of the past 12 months – and that goes for blogs too. 2009 was the first full year of Lateral Action, and we’d like to say a big thank you to all our readers, guest writers and interviewees for […]. The post The Best of Lateral Action 2009 appeared first on Mark McGuinness | Creative Coach.
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Creative Think
DECEMBER 27, 2009
The '00s are at an end. On a personal level, I can say the '00s were a good decade. I spent most of my fifties there (I aged from 51 to 61). I had some wonderful experiences , met some interesting people , and created a few things along the way. Here are some of my personal highlights from the '00s: • I Imagined that a Rhombic Triacontahedron could be broken into 30 pyramids.
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On The Job
APRIL 20, 2009
It's your first day at a new job. Everything seems to be going well, but then. (ominous music).then you eat a doughnut at your desk. You can feel the change in the atmosphere. People try to hide their shocked expressions, but you see them anyway. A few pitying looks are cast into your cubicle, even a few smirks. Suddenly, your Dunkin' Donuts chocolate cake doughnut tastes like sawdust in your mouth.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
On The Job
NOVEMBER 23, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, November 23, 2009 Is Your Career in Jeopardy Because of Your Weight? As Congress debates health care reform, its worth noting that employers are already taking steps to bring down their health care costs, whether its setting up wellness programs for workers -- or requiring employees who have certain health risks to pay higher insurance deducti
On The Job
FEBRUARY 2, 2009
I've spent a lot of time lately interviewing people who no longer have jobs. One thing I hear over and over is that they really need to feel they're doing something positive every day. Whether it's writing a blog, teaching themselves a new skill, or making phone calls to network with former colleagues, they manage to keep their sanity by keeping busy and not giving in to panic or despair.
On The Job
FEBRUARY 16, 2009
"Taylor, can you help me out with this report? I need some research done by tomorrow, or I'm really going to be in trouble." "Sure." "Taylor, we need someone to head up this new committee, and I think you'd be perfect. Can you put a team together by next Tuesday?" "Sure." "Taylor, we're really having trouble with this client and it would be so helpful if you could go there and sort of calm them down.
On The Job
MARCH 23, 2009
It's late. Most of the offices are dark, and the only sound if the "squeak, squeak, squeak" of the cleaning guy's cart as he slowly wheels it down a nearby hallway. At your desk, you try again to focus on the work in front of you. You've been working for 14 hours straight, and only grabbed some potato chips and a soda from the vending machine for dinner.
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On The Job
AUGUST 28, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Friday, August 28, 2009 Twitter Tips for Job Seekers I think most job seekers have gotten the word that they need to integrate social media into their search efforts, but I’m getting a bit alarmed at what some of them are Twittering.
On The Job
OCTOBER 21, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, October 21, 2009 4 ways to keep your confidence during a job hunt I hear from a lot of people who are out of work. In the early stages of job hunting, Ive found most people are usually pretty confident.
On The Job
FEBRUARY 26, 2009
While many people think that never seeing the boss might be a good thing, those who have a manager that rivals the Stealth Bomber know differently. Those who don't get regular face time with the boss are often the most vulnerable , especially in these tough times. The last thing you want to happen is for you -- and your past accomplishments and daily contributions -- to be forgotten by your boss.
On The Job
DECEMBER 16, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, December 16, 2009 4 ways to "manage up" Many people feel "stuck" these days. They feel powerless as they struggle to do much more work with available resources, and wonder if their career has hit a dead end with this rough economy.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
DECEMBER 1, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, December 1, 2009 Will This Tough Job Market Change Generation Y? When I graduated from college, my priorities were: getting a job doing something I loved, having opportunities for advancement and making enough money to pay the rent.
On The Job
NOVEMBER 17, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, November 17, 2009 8 tips to help you find your way in this tough job market While I knew there was a good chance the unemployment rate would go up, when I heard the latest figures were 10.2 percent, my reaction on Twitter was automatic: "Double ugh," I wrote.
On The Job
NOVEMBER 9, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, November 9, 2009 5 tips for working at home with your significant other The tough times have brought about a lot of changes, both personally and professionally. One of those changes has been a lot of people launching their own businesses from home.
On The Job
NOVEMBER 4, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, November 4, 2009 Could a Union Be Coming to a Cubicle Near You? My Dad was a blue-collar worker. His favorite job was working on the railroad, but the only job I really remember him having was at an oil refinery in Oklahoma.
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On The Job
OCTOBER 14, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, October 14, 2009 Could telecommuting be a career mistake? While a lot of people think telecommuting is the answer to all their problems, sometimes you have to be careful of what you wish for. At the same time, this difficult job environment may mean that you have to work even harder and smarter if youre not in the office everyday.
On The Job
OCTOBER 7, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, October 7, 2009 How to Survive Working for a Jerk I used to have a boss I detested so much I used to envision her falling down a manhole -- not to kill her, but just injure her enough to put her in the hospital long enough for me to find another job.
On The Job
SEPTEMBER 29, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, September 29, 2009 5 Tips for Women to Become Leaders What does it take for you to rise to the top of your career? Do you think that what it takes to become a leader depends on whether youre a man or a woman?
On The Job
SEPTEMBER 17, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, September 17, 2009 What to Do When Youve Run Off Into a Career Ditch If I could leave you with one thought today, it would be this: You are a work in progress. Rather youre trying to get a job, starting a new career, in mid-career, or thinking about retiring, you can never write the ending to your story.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
SEPTEMBER 14, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, September 14, 2009 4 Ways to Make Meetings Better If you look up the term "necessary evil," youll probably find a photograph of a bunch of people in a meeting. I dont know of anyone who loves meetings, but most everyone will say theyre vital to getting work done.
On The Job
AUGUST 19, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, August 19, 2009 Julia Childs Passion Brings Employees Together I recently saw the movie "Julie/Julia," and was so inspired I made Julia Childs roast chicken the next day. While I wont go into details, suffice it to say that it was a hit at my house and my family wants me to now make all my meals with two pounds of butter.
On The Job
AUGUST 14, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Friday, August 14, 2009 Holding Your Own Against a Motormouth If your strategy is to fly below the radar in meetings, secretly checking messages on your Blackberry or working the crossword puzzle, you may want to re-think your game plan.
On The Job
AUGUST 10, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, August 10, 2009 5 Ways to Manage Your Online Reputation Are you your own worst enemy? If you dont think so, read this column I wrote for Gannett, and you may just change your mind: Maybe you put countless hours into carefully crafting a resume and cover letter.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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