Let's Grow Leaders

OCTOBER 30, 2012

If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. The post Want Great Customer Service? Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. Call A Vampire appeared first on Let's Grow Leaders.

374

374

Ayoa

OCTOBER 31, 2022

So many students are unaware of the many student support services available to help them make the most of their time in higher education. Plus, not only do these services help you improve academically, they can also be a huge boost to your wellbeing by enabling you to better manage your time and optimising the time you already spend working.

Mind Mapping 98

Mind Mapping Education Critical Thinking Management 98

McKinsey

MAY 3, 2022

Four irreversible trends are redefining excellence in service operations. For today’s leaders, they could be a transformational opportunity—or an existential threat.

117

117

On The Job

JULY 26, 2021

Or, female service members may never have had a civilian job before, so they may not know how to write a resume and cover letter or prepare for a job interview. But, challenges remain in finding work post-military. For example, military job titles can be confusing to private-sector hiring managers.

Management 130

Management Management 130

McKinsey

NOVEMBER 22, 2022

Legislation governing public services can affect the potential for digitization. Digital-compatibility checks leveraging “rules as code” could help.

Government 103

Government 103

McKinsey

APRIL 27, 2022

With customers increasingly moving their service interactions onto social media, companies have an opportunity to leverage these channels to differentiate their service experience.

Media 115

Media 115

McKinsey

SEPTEMBER 16, 2020

The financial services talent pipeline shows a lack of representation of people of color, most acutely at senior levels. Changes in three key areas can help companies make progress.

120

120

McKinsey

MAY 6, 2022

The stakes are high for financial-services firms to reorient their offices around learning, inclusion, and innovation.

Real Estate 119

Real Estate 119

McKinsey

OCTOBER 21, 2021

An updated view into gender and racial diversity in financial services—as well as women’s day-to-day work experiences—reveals some progress. But challenges in building an equitable and inclusive workplace persist.

145

145

McKinsey

JULY 11, 2021

If open finance continues to accelerate, it could reshape the global financial services ecosystem, change the very idea of banking, and increase pressure on incumbents.

Finance 141

Finance Banking IT 141

McKinsey

SEPTEMBER 2, 2021

How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers create propositions that support continued growth?

106

106

She Owns Success

OCTOBER 4, 2023

Field services have a huge market, with global revenues crossing $4.4 Setting your business apart requires more than providing quality services. It is not just about juggling the hectic schedules of your team but about providing excellent service that makes your customers happy and keeps them coming back. billion in 2022.

Management 52

Management Management IT 52

Harvard Business School Online

APRIL 19, 2022

The first step to entering the financial services industry is to demystify its key roles by exploring their responsibilities and how they work together to create a vibrant sector of the economy. Here’s a breakdown of four roles in the financial services industry to help you determine your ideal position.

IT 91

IT 91

McKinsey

OCTOBER 15, 2021

Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.

Strategy 115

Strategy 115

IAPC&M

APRIL 11, 2023

International Authority for Professional Coaching & Mentoring (IAPC&M)) - The Leading International Accreditation Body for Coaches & Mentors What to Do When You Hate Social Media The post Stop Charging Hourly for Your Services and Break Through Your Income Ceiling appeared first on International Authority for Professional Coaching & (..)

Professional Coach 98

Professional Coach Mentor Media 98

Create Your Career Path

AUGUST 31, 2023

Outplacement Services. This is a service that companies provide to their employees when they are laid off. Outplacement services is job search focused and can include resume and LinkedIn writing services, career coaching, and interview training. Since your employer provides this service, it is free of cost to you.

Career Counseling 52

Career Counseling Career Career Coach Career Coaching 52

McKinsey

DECEMBER 7, 2021

Rapid digitization and changing customer demands are creating an industrial revolution in services, and it looks like the changes are here to stay.

IT 108

IT 108

McKinsey

SEPTEMBER 7, 2022

Financial-services companies—specifically in banking and insurance—have an opportunity to address equity and gain commercial benefits by better serving Black consumers.

Insurance 94

Insurance Banking 94

McKinsey

MAY 9, 2022

A 600-executive survey reveals how services organizations can adapt to a remote-first world by revamping their operating models and carefully tailoring commercial models to match.

Manufacturing 89

Manufacturing 89

McKinsey

JUNE 8, 2023

The founder and CEO of thermondo discusses how he launched and scaled a fully integrated home heating services company in Germany, and the challenges he faced building a green-tech business.

Leadership 88

Leadership 88

McKinsey

JULY 14, 2022

Beauty companies looking to capitalize on fast-evolving trends should act on the growing convergence of brands that offer beauty products and brands that offer services.

Retail 84

Retail 84

Forbes Careers

NOVEMBER 27, 2022

Frontier Airlines will no longer answer customer service phone calls. Here's what that change means for air travelers.

Career 102

Career Leadership 102

McKinsey

AUGUST 29, 2020

After playing a crucial role in adapting service operations to COVID-19 disruptions, digital and analytics can help B2B service companies emerge stronger in the post-pandemic reset.

125

125

McKinsey

JULY 19, 2022

Containers have their place in a successful cloud strategy, but businesses shouldn’t overlook the value that CSP-specific services can deliver.

Strategy 80

Strategy IT Performance 80

McKinsey

JULY 8, 2022

In April 2022, McKinsey gathered a group of leaders in financial services to discuss the work they are doing to increase financial inclusion, address systemic challenges, and catalyze efforts to close the racial wealth gap.

87

87

The Creative Mind

JANUARY 2, 2023

Susan Kirkland is a graduate of the Columbus College of Art and Design and author of a book on developing a business as a creative services entrepreneur. The post Susan Kirkland: Designer and Creative Services Entrepreneur [audio interview] appeared first on The Creative Mind.

Creativity 63

Creativity Development 63

LivePlan

APRIL 2, 2023

That’s what advisory consulting is all about: your firm needs to be able to offer Strategic Advising services confidently and profitably. The accounting and consulting industries are changing rapidly, and your clients are turning to you for advice on their business growth challenges and opportunities. What is Strategic Advising?

Consulting 80

Consulting Accounting Education 80

Forbes Careers

DECEMBER 7, 2022

According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration.

Career 91

Career Leadership 91

Vector Solutions

APRIL 27, 2023

Trauma, stress, and physical injury are constant sources of hardship for the men and women of the fire service. What the Numbers Tell Us About Moral Injury in the Fire Service As the founder of Firefighter Behavioral Health Alliance, Dill has been a longstanding champion of mental wellness within the fire service.

Education 59

Education Solution Management Management 59

McKinsey

JUNE 24, 2020

The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them from occurring.

133

133

McKinsey

NOVEMBER 18, 2022

Consumer goods players are meeting rising service expectations, but they must do more to recover the costs involved.

Management 59

Management Management 59

CoCaptain

AUGUST 1, 2021

It started off as a sort of mentoring service for CEOs and top executives but has now evolved into a service that leaders and professionals at any level can benefit from. So, before we dive into how executive coaching services can help you succeed, let’s clarify what an executive coach does. What is Executive Coaching?

Executive Coach 83

Executive Coach Executive Coaching Career Motivation 83

ChaiOne

MARCH 22, 2023

For many years, digital innovations across the field services industry were focused on work executed indoors, at a desk and in front of a monitor.

Communication 52

Communication Strategy 52

Forbes Careers

APRIL 18, 2023

It's critical for professional services firms that also seek to build authentic, enduring relationships with clients. Personal branding is valuable to any organization that seeks to attract, engage and retain talent.

Professional Services 61

Professional Services IT Career Leadership 61

McKinsey

JULY 8, 2020

Yet the things that make gaming such an entertainment dynamo are problematic for these types of services. Many tech giants are betting that the subscription model will become dominant in video games.

Entertainment 139

Entertainment 139

McKinsey

JULY 28, 2021

Customer experience is increasingly critical for industrial-services businesses—and the bar is rising. Here’s how to exceed it.

IT 105

IT Strategy 105

McKinsey

JULY 15, 2020

Digitizing services helps governments meet public expectations and become more efficient and resilient. The task is complex, but a tried-and-true formula can help them move faster and with limited resources.

Government 111

Government 111