Let's Grow Leaders
MAY 19, 2014
'Go into almost any company and ask employees what annoys them most about the leaders in charge, and the list is unlikely to vary all that much. I love this Harvard Business Review video, The Biggest Mistake a Leader Can Make. Watch it, and I guarantee you’ll be singing along. . In fact, you may even think, See that! I’m a great leadership thinker too.
On The Job
MAY 29, 2014
'Probably the last thing you want to do on your summer vacation is think about work. And yet it intrudes into your thoughts, whether you want it to or not. You wonder how many email messages are piling up; how the boss will receive the report you left; and whether you''re still in the running for that promotion. OK, you’re going to think about work whether you want to or not.
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Creative Companion
MAY 16, 2014
Today I got my official statement of accomplishment from the Stanford Online course led by Tina Seelig, Executive Director, Stanford Technology Ventures Program.
Penelope Trunk
MAY 28, 2014
'This is a guest post by Cassie Boorn. She works with me at Quistic , and she blogs at cassieboorn.com. . Adrienne and I are unpacking the car late at night after a long day away when a guy approaches the car. Completely distracted with making sure we got everything out, we didn’t notice him until after we noticed his gun. We think it is a joke. We are in a nice quiet neighborhood, and this guy couldn’t possibly be mugging us right now.
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Strategy+Business
MAY 29, 2014
'We cover a 125-year journey in the life of the CEO, focusing on how role of the chief executive has evolved since its inception--and how we expect it to continue to change in the next quarter century.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
MAY 14, 2014
'Credibility is hard to establish and even easier to lose. The sad truth is I’ve seen really good leaders lose the confidence and credibility of their teams by making well-intentioned and innocent mistakes. I’m not talking about the big stuff like lack of follow-through or breaking commitments, but the subtle shifts that undermine all the trust you’re working to build.
On The Job
MAY 22, 2014
'Not responding to a verbal attack at work can have serious consequences for your career, but there are ways to develop your ability to fire back with professionalism. One of the most frustrating things to happen at work is to get into a verbal tussle with someone and suddenly be unable to respond with anything beyond “Oh, yeah?” Once you’ve sunk to defending yourself on the level of an 8-year-old, you know that you’ve lost status with anyone who witnesses your humiliation, from your manager to
Let's Grow Leaders
MAY 4, 2014
'I’m sure many someones warned me and share their wisdom. But, sadly, most of my career lessons I learned the hard way. When you’re totally immersed it getting it done, it’s easy to lose perspective. Today I share my biggest career lessons- learned from years of angst and my fair share of stupidity. Looking forward to hearing your number 10s. 9 Career Lessons I Wish I’d Learned Sooner.
Let's Grow Leaders
MAY 23, 2014
'I’ve yet to meet a manager who admits to being a micromanager, but according to micromanagement expert Harry Chambers and other corroborating research , the majority of workers indicate that micromanagement has interfered with job performance. I imagine the disconnect is that it’s rarely an either/or situation. Micromanaging is a dysfunctional behavior that most leaders fall into from time to time.
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Let's Grow Leaders
MAY 16, 2014
'For May’s Frontline Festival, I asked experts around the world to share their best career advice. It’s amazing how consistent the ideas are across cultures and contexts. Thanks to all the contributors. This great graphic below is from Joy and Tom Gurthrie, Vizwerx Group. Follow Joy @VizwerxGroup. Holding Career Conversations. Jennifer V.
Let's Grow Leaders
MAY 21, 2014
'Magnets have a powerful, yet invisible force of attraction. Talent magnets have a similiar impact as they attract and retain A players, who then attract more talent. Notice I didn’t entitle this article, How to Build a Talent Empire, which is much less subtle and far less effective. I’ve built a career based on attracting people way smarter than me to do the things I couldn’t possibly do.
Let's Grow Leaders
MAY 30, 2014
'The other day I got the kind of feedback that kicks you in the gut and makes your brain hurt for days. I’m sure you know the kind, it stings with truth, but you’ve got a gazillion counter points you would never say out loud, for fear of appearing to not be listening. It’s from an amazing leader who worked on my team for several years, and is a regular reader of LGL.
Let's Grow Leaders
MAY 28, 2014
'A common misconception is that “Informational Interviews” are only for folks starting out in their career. Sure informational interviews are a great idea for the new college grad, but they can be game-changing later in your career as well. Two of the best executive roles I’ve had came from such Informational Interviews , and eventually the real interviews once a job was available.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
MAY 26, 2014
'The conversation about Imperfect Bosses continues. Today, I’m exited to bring you several additional resources, including a free knowledge assessment. I hope you will share this with anyone having a challenging relationship with their boss. Overcoming an Imperfect Boss Credspark Knowledge Challenge. How well do you manage up? How are you handling a difficult boss?
On The Job
MAY 13, 2014
'Over the years there has been great discussion about whether companies and employees should be more transparent over salaries. The latest salvo in this discussion comes from a Tel Aviv University and Cornell University study that finds pay secrecy can hurt individual performance. Why? Because if employees don’t clearly see that better performers earn better paychecks, then they don’t understand that they need to work harder.
On The Job
MAY 2, 2014
'I think there''s a reason that Pharrell Williams hit, "Happy" appeals to so many people. Simply put: It sucks to be sad. We can''t always avoid it, of course, and sometimes we need to let ourselves feel down in order to deal with a situation and then be able to move on. But when you''re stuck at work with someone whose main character trait seems to be "glum", then that bad vice can rub off on you, robbing you of the things you could be enjoying about your career.
On The Job
MAY 5, 2014
'Everyone can give a fantastic presentation. Not so, you may think. You’ve seen plenty of horrible ones, and may even believe that it’s something you’re only so-so at doing. (If you’re being completely honest, you may even admit your last presentation sucked.) That’s OK, right? Everyone has their gifts, and for some people, presenting an idea to a bunch of strangers or co-workers isn’t one of them.
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On The Job
MAY 19, 2014
'When you look five, 10 or even 20 years down the line, are you optimistic about what you see or do you dread what may be facing you and your family? If you’re like one-third of Americans recently polled by Gallup, then you’re dissatisfied about what the future holds. If that’s the case, don’t lose hope. Bruce Rosenstein, an expert in the life of management guru Peter Drucker, says there are steps you can take starting today that will put you on the path to a future that will make you happy and
On The Job
MAY 16, 2014
'The double-edged sword of the modern day workplace continues: 69 percent of senior women say they are confident they’ll reach the C-suite in their careers (yay!), but that’s only compared to 86 percent of their male colleagues (ugh), according to a recent McKinsey and Co. survey. Women in positions of power is commonplace, but if you dig into the stats, you’ll find that ladies hold only 5 percent of chief executive positions in the world today.
On The Job
MAY 8, 2014
'Allowing employees to work from home or other remote locations is often touted as a way to keep workers more engaged and retain key employees. With more than 3.3 million working remotely, or about 2.6% of the U.S. employee workforce, it’s clear that the definition of the American workplace is changing. But that doesn’t mean working remotely is without its problems.
Penelope Trunk
MAY 20, 2014
'I intuitively knew to hide my kids when I started having them, because I had already had a rip-roaring career where I steered clear of women who doted on their kids. ( It’s always women, even today.) The kids were annoying to me. I couldn’t understand why the women would lose focus on their jobs to get stupid about their kids. I made sure to stay in male-dominated departments so as to not get sucked into the kid thing by proximity.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Penelope Trunk
MAY 12, 2014
'I am at O’Hare flying to Pittsburgh to give a speech. I try to never give speeches. Actually I try to never leave my house. Because I think I will regret any time I spend away from my kids. Well, definitely I will. Here’s how I know: Because I chose to live in abject poverty in NYC because I didn’t want to leave my kids to work in an office.
Strategy+Business
MAY 2, 2014
'Stephen Wolfram is best known for his technical discoveries, but his most ingenious invention may turn out to be a successful company that he built around his own idiosyncrasies: his decisions about where to work, when to work, and how to work--in a nutshell, his insistence on building a corporate culture that behaves a lot like he does. You might expect that from one of the few men who was treated as an equal in public by Steve Jobs.
Strategy+Business
MAY 27, 2014
'Companies that rely on traditional project management methods could be getting an incomplete picture of their own vulnerabilities and opportunities.
Strategy+Business
MAY 18, 2014
'Many companies--such as those in emerging markets or B2B industries--may think they don''t have sufficient data to derive worthwhile insights. But they shouldn''t wait for perfect conditions. Instead, they need to jump in and work with what they have.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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