Let's Grow Leaders
MARCH 7, 2017
Have you ever had a supervisor who congratulated you for doing something that you knew wasn’t praiseworthy, or worse, something you knew actually made things worse in the long run? Or have you seen a peer recognized for their “great work” only to find yourself secretly muttering “If they only knew?” I see this happen all the time.
Career Advancement
MARCH 6, 2017
“There is no[thing] better than adversity. Every defeat, every heartbreak, every loss, contains its own seed, its own lesson on how to improve your performance the next time.” ~Malcolm X~. When Stacy started work, she found it exciting and rewarding. She felt she was moving up and making a difference. But lately, when she walks in the door at work she feels drained and unenthusiastic.
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On The Job
MARCH 27, 2017
Several years ago, I was in a meeting and had just given my report. When I was finished taking questions, I sat back in my seat and crossed my arms while I listened to others in my group provide their own reports. After the meeting, a co-worker I had known for many years stopped me in the hallway. "Are you mad at someone?" he asked. "No, why?" I said.
McKinsey
MARCH 9, 2017
Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.
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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.
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Penelope Trunk
MARCH 31, 2017
People who love their career are people who will always figure out how to love their work. There are people who love to work and people who love to do other things. I learned this from looking at what I did in jobs I did not love. And I realized that I’d do the job quickly and then do another job. So I always had work I loved. I saw my official job as the thing I had to do on the side.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
MARCH 14, 2017
“When did you know he was a bad hire?” “Pretty much from day 1.” “And when did you first have a frank conversation about your concerns?” “Err… yesterday.” “And now you want to terminate them?” “Yeah, I mean it’s been a problem for a really long time. He’s got to go!” I can’t tell you how many times I’ve seen this seen this scene play out–both in my HR exec days, and now in the frustrations
Career Advancement
MARCH 20, 2017
“Leadership is intentional influence.” ~Michael McKinney~. Client Brianna asks: People often talk about the importance of influencing internal and external stakeholders. What makes a successful influencer, in your eyes? Coach Joel answers: Successful influencers do these five things better than anyone else. These five strategies foster strong relationships that make others see those influencers as people they can rely on.
On The Job
MARCH 8, 2017
“Don’t fall in love with the data.” – Frank Sesno Not many companies ignore data these days since it’s often thought to be the secret sauce that’s going to lead to greater success. Yet data can be an inexact science. Whether it’s erroneously predicting the winner of a presidential election or the number of expected flu cases in a certain year, data science is a technology that “can see things as never before, but also can be a blunt instrument, missing context and nuance,” finds The New York Tim
McKinsey
MARCH 13, 2017
To drive revenue growth in the digital age, new data shows that marketing leaders are upgrading data-collection technology, collaborating closely with IT, and focusing on test-and-learn agility.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Penelope Trunk
MARCH 29, 2017
I take anti-anxiety drugs. I say that so I can deny that they also function as anti-depressants. Because I think I’m too old to still be depressed from a traumatic childhood. But it seems logical that any parent who is also the breadwinner would need anti-anxiety medicine just to get out of bed every day knowing the income has to flow until the kids are out of the house.
Strategy+Business
MARCH 26, 2017
To meet the demands and disruptions of the future, executives should pull their company tax function out of its silo and integrate it into daily operations. Harnessing tax data is not just good for transparency and compliance; because it's a complete assessment of what the company is doing, it provides a more detailed understanding of all transactions and how to make them profitable.
Let's Grow Leaders
MARCH 21, 2017
According to Gallup’s recent 2017 study, 70% of employees are not engaged at work. And countless studies have shown that the number one predictor of employee engagement and satisfaction is the relationship they have with their supervisor. So what do the best managers know about disengaged employees? Today I share a story from one of the most disengaged times in my life, and how my leader helped me get through.
Eat Your Career
MARCH 28, 2017
This article is part of a series. Learn more about it and access links to other articles in the series here. Today’s topic is a deserving one. However, some may wonder what it has to do with career success. After all, winners never quit and quitters never win, right? I despise that old cliché because it’s flat out wrong in the working world. It creates a stubborn, hardheaded sense of commitment—the kind that inspires people to stay in bad jobs for decades.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
MARCH 13, 2017
Fifty-two percent of 52% of recruiters say they always search for social media posts during hiring, and what they’re seeing often isn’t flattering to job candidates: alcohol or drug use; a profile that links to an escort service and revelations about activities in a demonic cult. Still, it can be difficult to figure out exactly what you need to post to boost your professional image online, to make yourself seem more relatable and capable.
McKinsey
MARCH 14, 2017
Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and efficiency, reduce operational risks, and improve customer experiences.
World Economic Forum
MARCH 6, 2017
J. Bradford DeLong looks at lessons from history to understand economic growth and productivity.
Strategy+Business
MARCH 12, 2017
Over the past 10 years, Bob Grossman, dean and CEO of NYU Langone Medical Center, has led the institution, which comprises both NYU School of Medicine and NYU hospitals, to an impressive comeback. The dramatic turnaround engineered by Grossman -- from $120 million in annual losses to consistent profits -- offers important lessons for any manager seeking to overcome chronic underperformance, and lessons are also to be found in the rapid growth in its physician network, a top 10 ranking from U.S.
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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.
Let's Grow Leaders
MARCH 16, 2017
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about team time. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival follows up on this month’s with a theme all about growth and change. The question for the month is: What is an area of growth you are focusing on, either professionally or personally?
Eat Your Career
MARCH 14, 2017
This article is part of a series. Learn more about it and access links to other articles in the series here. Alright, let’s address the elephant in the room first: opportunize is not, technically, a word. I know that. But I’m going for something here, so stay with me. I could have used the noun “opportunity” for this week’s topic. But I wanted to turn it into a verb, because really, that’s what it should be.
On The Job
MARCH 22, 2017
How many times have you been about to reach your goal and for some reason, you lose interest? I've heard bosses complain that they've just about got their team to achieve a new goal -- and then enthusiasm seems to wane. The bosses try to figure out a way to jump-start the flagging interest, but can't seem to keep the team motivated. A new study sheds light on why this happens.
McKinsey
MARCH 22, 2017
Technology has finally advanced to the point where marketers can use real-time data in a way that is both meaningful to customers and profitable for companies.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
SchellingPoint
MARCH 27, 2017
Follow. ( 0 Followers ). X. Follow. E-mail : *. Follow. Unfollow. The post On Which of the 60+ Strategies Do You Consult? appeared first on SchellingPoint Website.
Strategy+Business
MARCH 27, 2017
Strategies to identify and embrace your nonnegotiable values and grow into your best, authentic self.
Let's Grow Leaders
MARCH 28, 2017
When’s the last time you had a really great one-on-one with your boss? If your answer is anything but “in the last 2 weeks,” you’re not alone. A great cadence of good one-on-one meetings is unusual. Why? Well first, everybody’s busy. It’s easier to cancel a meeting with a direct report than with your boss. Or perhaps, your one-on-ones drag on, lack preparation, or generally feel like a waste of time.
Eat Your Career
MARCH 21, 2017
This article is part of a series. Learn more about it and access links to other articles in the series here. When it comes to career success, there’s no denying that money matters. Sure, I’m all about creating career “nourishment” and finding meaningful work that enriches your life. But hey, work is work. We’re here to do a job and in exchange for that, we earn a paycheck.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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