Let's Grow Leaders
JUNE 18, 2014
'Your strategy is only as strong as the ability to execute at the frontline. You can have all the great plans, six sigma workouts, and brilliant competitive positioning in the universe, but if the human beings doing the real work lack the competence, confidence, and creativity to pull it off, you’re back to muddling through. The team leader role is a tough gig.
On The Job
JUNE 12, 2014
'We often lament we’re busier than ever at work, running from meeting to meeting, firing off e-mails and trying to get something done without an interruption every five minutes. In other words, who has time to think anymore? If you feel like you’re always putting out fires instead of thinking about how to prevent them, you’re not alone. But that’s a trend that worries Rich Horwath, CEO of the Strategic Thinking Institute and author of “Elevate: The Three Disciplines of Advanced Strategic Thinkin
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Penelope Trunk
JUNE 30, 2014
'Black people should not wear hoodies. That’s one way to deal with the problem of people shooting black people. Maybe not the best. Who even knows. I have a friend who is white, married to a black guy and they have two sons, who, as you can guess, count as black in this country. Even she has no idea how to teach black boys to avoid getting shot.
Strategy+Business
JUNE 5, 2014
'The tools and techniques for helping companies transform quickly can make all the difference. This guide to organizational change management best practices has been updated for the current business environment.
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Lateral Action
JUNE 3, 2014
In recent years the term ‘digital nomad’ has become a buzzword for a new way of living and working – travelling the globe with a laptop and living in a succession of exotic countries, all the while running a business from the road. Plenty of hype and myths have grown up around the subject. One […]. The post Travel the World as a Suitcase Entrepreneur: a Conversation with Natalie Sisson appeared first on Mark McGuinness | Creative Coach.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JUNE 20, 2014
'Welcome back to the Let’s Grow Leaders Frontline Festival. June’s Festival is all about change and transitions. We have a record line-up of impressive thought leaders. Thanks to Joy and Tom Guthrie of Vizwerx for their awesome pic (see right). Follow @joy_guthrie. A special thanks also goes to LGL intern Ben Evans. Leading Change. “Change is the law of life.
On The Job
JUNE 4, 2014
'We all put in more time at work these days, complaining that we feel we must check in with the office when we’re on vacation or find it impossible not to look at emails on the weekends. But when has that commitment to our jobs crossed the line into something unhealthy? Consider this Huffington Post article by Patricia Crisafulli, founder of FaithHopeandFiction.com : “My addiction (let’s call it what it is) has nothing to do with stuff.
Penelope Trunk
JUNE 4, 2014
'I lived in New York City for ten years. I had a 500 square foot rent-stablized apartment in Park Slope. Every week I lived there someone asked me to tell them if I’m planning to move. To squeeze into 500 square feet with my husband, we put our winter clothes in storage. Then our books. When our son was born, all our belongings went into storage to make room for his.
Strategy+Business
JUNE 10, 2014
'MIT professor Thomas Malone predicts that new technologies will enable more decentralized decision making and ultimately more freedom in business. For more related insights, read " Thomas Malone on Building Smarter Teams.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Let's Grow Leaders
JUNE 4, 2014
'When managers see their role as a small cog in a bigger system they do whatever they can to fit in. They trade power for conformity. Their team yearns for bold vision, challenging questions, and scaffolding support. But they look up and see weakness, which makes them feel weaker and diminishes results. Nothing saddens me more than potential leaders who give away their power.
Let's Grow Leaders
JUNE 25, 2014
'It’s interesting to see leaders who take their servant leadership philosophy seriously at work, but have a more hovering approach when it comes to their children. In an effort to protect and scaffold, they actually overlook natural opportunities for their children to emerge as leaders. The best way to learn the piano is to practice. The best way to learn to do a flip-turn is to get in the pool and get some water up your nose.
Let's Grow Leaders
JUNE 27, 2014
'Great ideas come in halves , these are the words I hear often from my LGL en Español partner, Kay Valenzuela. I believe it. Work is enhanced by true collaboration. One of the best parts of my entrepreneurial journey has been the amazing collaborations, in writing, in business, in shared passions. I’ve got four deep collaborations in process now, including writing a children’s picture book with Alli Polin and the launch of a Parent’s Guide to Leadership (a free ebook downloa
Let's Grow Leaders
JUNE 30, 2014
'Leadership lessons come in many contexts. Last year, I shared what I learned about inspiring “courage” from my Scuba instructor on my first panicky intro to Scuba. A few more dives logged, I continue to see more connection between leadership and Scuba. Part metaphor. Part reality. I look forward to hearing your real-life metaphors and application. 6 Leadership Lessons From Scuba Diving. 1.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
JUNE 9, 2014
'Why do some people really give a damn, while others do just what they can to get by? Going the extra mile– doing more than is necessary –creates memorable magic. If it feels so good, why is it hard to come by? The HR term for this is “discretionary effort,” a close cousin of employee engagement. Discretionary effort is the level of effort people could give if they wanted to–above and beyond what is “required.” Such efforts are often done behind the scen
Let's Grow Leaders
JUNE 23, 2014
'It happens on teams, it happens in training classes, it happens on dates. A rush to achieve without connection will backfire. It’s tempting to rush in, get started and get stuff done. Sure the out-of-the gate progress feels great at beginning, but if you don’t take time to create genuine connections and build relationships, somewhere down the line you’re going to derail.
Let's Grow Leaders
JUNE 6, 2014
'Mid year reviews are a like the half-time huddle of your performance Superbowl. If your company doesn’t require them, do them anyway. If your boss doesn’t have one planned for you, ask for one. They’re great times to summarize, celebrate, challenge and inspire. If you’re not convinced, or need help getting started read last year’s post: How to Conduct a Meaningful Mid Year Review.
Let's Grow Leaders
JUNE 2, 2014
'If your team is struggling with poor results, apathy, and feelings of being overwhelmed, stop and consider if they really understand the big picture. Can they grasp real meaning in their work beyond the growing daily to do list. As we continue our series on the biggest mistakes team leaders make , we focus on the perils of under communicating the big picture.
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Let's Grow Leaders
JUNE 16, 2014
'I’m going to start with a pre-apology. This won’t be my best post, but I always believe in showing up when expected- and transparency. Muck is all part of leadership, pretending it’s easy doesn’t help grow leaders. The Plan. I had planned for a productive weekend: A glorious cocktail of preparation for some very important work I am doing on trust with a group of Nigerian higher education leaders this week; a number of proposals and design work (game on); and getting th
On The Job
JUNE 9, 2014
'Anyone who says they weren''t a bit humiliated by being demoted is probably kidding. After all, acknowledging you''ve been unwillingly moved down the ladder can smart a bit, no matter how tough your ego may be. But since the job market tanked some eight years ago, more people have had to accept such a fact of life if they want to hang onto a job. While you may be tempted to quit when you get a demotion, that''s not always a smart move.
On The Job
JUNE 24, 2014
'There''s a famous quote from “Alice Adventures in Wonderland” author Louis Carroll that says: “The hurrier I go, the behinder I get.” Since Carroll died in 1898, it’s clear that the current-day dilemma we seem to have with rushing around and trying to get more done isn’t a new problem. But as Carroll points out, all that hurrying doesn’t seem to pay off in getting ahead.
On The Job
JUNE 2, 2014
'If you’ve worked hard and have been rewarded with a leadership role, congratulations. Now, every time you open your mouth you can inspire, motivate, persuade and coach others. No pressure, right? It can be intimidating to think that your words now will have much more power. But on the downside, you also face the threat of undermining yourself if you don’t learn how to talk like a leader.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
JUNE 27, 2014
'We all have experienced, at one time or another, that tiny voice inside our head that tells us we can’t do something or that we’re failures. But once we start listening to that tiny voice, it can become a self-fulfilling prophecy. If that voice tells you, for example, that you won’t give a successful presentation , then you may decide not to even try to prepare – and you actually give a rotten presentation.
Strategy+Business
JUNE 15, 2014
'Many organizations still have a decidedly ad hoc approach to cultivating their most promising executive talent. They need to treat that task like any other business objective--by being systematic and measuring results.
Strategy+Business
JUNE 19, 2014
'Susan Cramm, author of 8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. , introduces a lesson in assessing bosses from The Curmudgeon''s Guide to Getting Ahead: Dos and Don''ts of Right Behavior, Tough Thinking, Clear Writing, and Living a Good Life , by Charles Murray.
Strategy+Business
JUNE 9, 2014
'DeAnne Aguirre, senior partner with Strategy&, discusses techniques that can help companies transform quickly and effectively. For more insight, read " 10 Principles of Leading Change Management.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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