Sat.Oct 02, 2021 - Fri.Oct 08, 2021

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Good Comes First with Chris Edmonds and Mark Babbitt

Let's Grow Leaders

As a business leader, how do you create a purposeful, positive, and productive work environment for you employees and customers while improving your bottom line? In short, “good” comes first. Your culture is imperative. In this episode, culture experts Chris Edmonds and Mark Babbitt give you a practical roadmap to building the culture you want (hint – it takes commitment and accountability equal to your focus on results).

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Top 30 Employee Retention Strategies for the "New" Work World!

Vantage Circle

Retain your best employees with these Top 30 Employee Retention Strategies and build a positive work atmosphere to promote engagement.

Strategy 240
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Study: Work Interruptions Aren't Always Bad

On The Job

Does it get on your last nerve when you're in the "zone" at work and then someone interrupts you? If so, you're not alone. But interruptions aren't always a bad thing, finds a new study by the University of Missouri. If an interruption is related to work -- the boss wants to talk about a new project or a colleague has a question about a process -- then that interruption can further increase your engagement in work.

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Can Japan finally become a start-up power?

McKinsey

Long viewed as a relative laggard, Japan’s start-up ecosystem is beginning to come into its own. Investor Paul McInerney sheds light on the evolving environment for entrepreneurs.

IT 138
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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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How to Work With (and For) Difficult People

Eat Your Career

Let’s be honest: The workplace is full of difficult people! You aren’t going to “love” everyone you work with or for, but you still have to find a way to create productive working relationships with them. Otherwise, work can quickly turn into a stressful—even traumatic—situation, which can ultimately damage your performance, reputation, and long-term career opportunities.

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How Might We | FourSight

FourSight

“How might we…” Those are 3 of the most powerful words in innovation. Learn a turn of language that can transform a complaint into a question that draws fresh ideas and new thinking.

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The digital future of manufacturing consumer packaged goods

McKinsey

Nearly two years of tumult have accelerated disruption, with lasting effects on society and business. To thrive in the consumer-packaged- goods industry, digital and analytics are now essential.

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Top 20 Employee Recognition Tools in 2021

Vantage Circle

Employee recognition plays a vital role in helping businesses deliver a near-perfect employee experience. And with the rise in hybrid work, companies are redoubling their efforts to develop a robust reward and recognition program. They realize that they need to move beyond typical measures such as long service awards. They need digital tools that enable recognition in the flow of work.

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An entrepreneur in Nigeria has found value from used car tyres

World Economic Forum

Entrepreneur Ifedolapo Runsewe has set up an industrial plant dedicated to transforming old tyres into high-demand goods which can help the community.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Viva Implementers! | FourSight

FourSight

It was six hours before the big workshop in Las Vegas. 88 people were signed up, and less than half had done their FourSight assessment. The group activity I planned to facilitate hinged on knowing people’s profiles. It wasn’t going to work with half the results.

IT 52
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From tech tool to business asset: How banks are using B2B APIs to fuel growth

McKinsey

Banks can use APIs to generate income growth from corporate customer segments, improve customer experience, and fuel innovation.

Banking 144
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Authentic Leadership: 5 Big Mistakes that Can Derail Your Influence

Let's Grow Leaders

Impactful authentic leadership requires careful judgment and context. Authentic leadership matters even more during times of stress, uncertainty, and change. Of course, you want your team to be real with you. You can’t help them if you don’t know what’s really going on. And if you’re not real with them, they won’t be real with you.

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How To Celebrate Global Diversity Awareness Month At Work

Vantage Circle

Do you know what the best thing about October is? The Global Diversity Awareness Month. If you work in HR, it is the perfect time to promote workplace diversity and inclusion. We are living in a multicultural society, and we must accept every individual with their unique differences. We see differences in culture, ethnicity, sexuality, gender, and much more.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Creativity Surge: How to Sustain Your Energy During a Global Crisis | FourSight

FourSight

Human Nature. As part of our nature, humans are born into the world with two innate qualities that promote survival and growth. All humans are wired to find and follow patterns. We are innate conformists. This bias towards conformity has many advantages. It promotes cooperation, establishes norms, enables learning, and saves energy. To underscore the latter, when we follow an established pattern, we don’t need to think, problem-solve, or exert effort to learn something new.

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Author Talks: Indra Nooyi on leadership, life, and crafting a better future

McKinsey

The trailblazing former CEO of PepsiCo discusses the events that shaped her life and offers a blueprint for work–family conundrums.

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Managing Up With Grace (How to Give Your Boss Better Feedback With Video)

Let's Grow Leaders

How To Get Better at Managing Up (Even With the Tough Feedback). Karin, I want to get better at managing up. But it’s hard. And, I’m scared. How do I do this well? #AskingForAFriend. Your boss is an imperfect human, doing the best they can. Just like you. They don’t brush their teeth in the morning dreaming up ways to be more difficult and frustrating to you and the rest of the team.

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How To Choose A Talent Management Software That Does It All

Vantage Circle

Have you ever wondered how talent management and employee experience are connected? Imagine an HR team that is knee-deep in the administrative tasks. They use obsolete tools and methods to attract talent, manage job applications, and hire candidates. The HR team types in and arranges all the paperwork manually and can't send the employment document beforehand, making the new hires do all their paperwork on their first day at work.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Transforming customer experience in utilities

McKinsey

Utility leaders are achieving great customer experiences while driving out costs. Doing so requires customer-experience transformations around self-service and digital channels.

Utilities 111
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Forward Thinking on economies beyond COVID-19 with Michael Spence

McKinsey

A Nobel laureate explores postpandemic prospects, explaining why his cautious optimism about the economic recovery has been replaced by concern related to the slow vaccine rollout in lower-income economies, fragile supply chains, and extreme weather events.

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Unlocking the banking technology workforce

McKinsey

Leading banks have made deep-seated changes to their technology spending priorities, role mix, and talent mix, unlocking a step change in productivity.

Banking 118
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How CPG companies can sell online profitably

McKinsey

Making a profit in e-commerce can be a struggle for consumer-packaged-goods manufacturers. Two McKinsey experts discuss the problem—and potential solutions.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Global Economics Intelligence executive summary, September 2021

McKinsey

Rapid growth and strong demand bump against pandemic-related disruptions; energy prices surge, but long-term inflation expectations remain moderate.

Finance 115
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Author Talks: Parag Khanna on the forces creating a new geography of opportunity

McKinsey

Parag Khanna provides a vision of the next phase of human civilization—one that is both mobile and sustainable.

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Supporting unpaid caregivers in crisis: A talk with Alexandra Drane

McKinsey

The CEO of Archangels reveals startling new insights on the health of American unpaid caregivers amid the COVID-19 crisis.

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Mastering change: The new CFO mandate

McKinsey

New research shows that now is the time for finance leaders to lean into the evolution of their roles and reassert themselves as strategic partners and digital enablers to the business.

Finance 102
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.