Let's Grow Leaders
JULY 16, 2012
Helping our teams to learn from failure can be one of the most vital aspects of our role as leaders. Even when the situation seems devastating, how we show up can make a tremendous difference in someone’s growth. John Maxwell talks about this well in “Failing Forward.” In fact, I have bought many copies of his [.].
On The Job
JULY 10, 2012
I had never tried meditation until a few years ago, when personal and professional stresses were giving me insomnia and constant headaches. I decided to give meditation a try, and visited some sites online to learn how to do it. At first, I was impatient to get results. "OK, I'm breathing, dammit," I'd think. "I don't feel calmer. How come I'm not feeling calmer?
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Penelope Trunk
JULY 17, 2012
Today’s news: Marissa Mayer was just appointed CEO at Yahoo. She is a very early employee at Google, Silicon Valley icon , and she’s six months pregnant. She has announced she’ll take only two weeks maternity leave. My reaction: I’m so sick of people saying that women like Marissa Mayer are trailblazers when they take on huge corporate responsibility instead of taking care of young kids at home.
Eat Your Career
JULY 3, 2012
This is one thing I hear a lot about in my free coaching calls : The dreaded condescending superior. It seems this particular conflict runs rampant in the business world and today, I’m going to provide a few simple strategies for dealing with the boss who always thinks he (or she) knows better. First off, it’s important to recognize that “condescension” is usually a tone of voice more than anything.
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Lateral Action
JULY 31, 2012
Modern society has conditioned us to believe that having a job is the safe route; that the artist’s or entrepreneur’s life is only for those fearless few who don’t mind the risks. Balderdash. Artists know that creation-as-business is more rewarding than playing cog in someone else’s machine. And I’d like to show you four ways […].
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Let's Grow Leaders
JULY 26, 2012
How we label ourselves matters. Sometimes we wear old labels without even noticing. Years ago, I attended a diversity workshop with an exercise designed to get us thinking about labels. The main idea was that the more we talked about our differences in a safe environment, the better we would understand one another and get [.].
On The Job
JULY 24, 2012
I know an accountant who does not consider himself artistic or creative. He knows he's organized and good with numbers, and can meet tax deadlines with ease. When he introduces himself to others and mentions he's an accountant, I doubt others say, "Wow, wish I could do such a creative job." But yet he is creative. He takes some of the most beautiful photographs I've ever seen.
Penelope Trunk
JULY 30, 2012
During my twenties I played in beach volleyball tournaments with Olympic contenders all the time. You’d think this would mean that I love watching beach volleyball in the Olympics. But actually, watching makes me sad. After college, I moved to Los Angeles, determined to play on the professional beach volleyball tour. People thought I had completely lost my mind.
Eat Your Career
JULY 22, 2012
Confession: I saw the Katy Perry movie. Bigger confession: I LOVED IT. I know this puts me somewhere in the realm of teenybopper, but I don’t care. In truth, Katy has a pretty powerful story and a very inspirational message. And yes, the costumes were fantastic, okay?! All around, it was a worthwhile way to spend a Saturday afternoon. Odd as it sounds, I actually took note of several important career lessons Katy demonstrates throughout the film.
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Lateral Action
JULY 23, 2012
In the mid-nineties I made a decision to dedicate my career to helping creative professionals. At the time I was working as a hypnotherapist in a fancy West End therapy clinic. As well as the usual issues that bring people to hypnotherapy – stopping smoking, losing weight, fear of spiders/heights/snakes/success, anxiety, depression, and various types […].
Let's Grow Leaders
JULY 20, 2012
It was mile 65 of the Devilman Triathlon. My wet hair was strung with seaweed. I had several layers of mud and grime on my face, arms and legs. I was sick from too many caffeinated gels, and slugging through the final miles of the run. The only time I have looked and felt worse, was [.].
On The Job
JULY 20, 2012
Imagine you’re sitting in a meeting with your boss and some other company bigwigs, and they’ve decided on a new strategy or process that is going to mean some people may lose their jobs , while others will be working harder trying to get things up to speed. “Holy crap,” you think. “Wonder how they’re going to sell that message.” Guess what? They’re not going to sell anything.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Penelope Trunk
JULY 9, 2012
I have a new book out today. It’s called The New American Dream: A Blueprint for a New Path to Success. You will notice that the link goes to Hyperink. They are an independent publisher. I sold this same book, two years ago, to a mainstream publisher. I have been reporting on research about on how to be happy for almost a decade. It’s important to me that everyone learn what I learned, which is if you want to have a good life, you shouldn’t focus on happiness, but rather, on ma
Eat Your Career
JULY 16, 2012
The sad news came out earlier today that author and personal development guru, Stephen Covey, passed away. If you’re not familiar with him, Mr. Covey is probably best known for his work, “ The 7 Habits of Highly Effective People ,” which sold 20 million copies and is commonly referred to as the most influential book for businesses. This is a book I’ve used in my coaching and training for years and it’s also a personal favorite.
Lateral Action
JULY 10, 2012
Image by Khristich Yury via BigStock Venturing out on your own to start a creative business can be a scary experience. There are so many things that could go wrong. What if you fail? What if you can’t make any money? What if nobody likes what you do? The good news is that you’re not […]. The post How to Overcome Three Big Fears of Creative Entrepreneurs appeared first on Mark McGuinness | Creative Coach.
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Let's Grow Leaders
JULY 17, 2012
“It is not that I’m so smart. But I stay with the questions much longer.” ? Albert Einstein Last week, I was inspired to read The Charisma Myth, by Olivia Fox Cabane, and wrote a post on the subject, Got Charisma: and Invitation to Experiment. I am now stuck on the questions surfacing in my mind. I [.].
On The Job
JULY 30, 2012
Do you have a boss who discredits the ideas of others while claiming to have superior ideas? Does your boss blame other people and refuse to take personal responsibility for anything? Does your boss reject feedback? If so, you have all the makings of an arrogant boss, someone who can drag down an organization with his or her sense of superiority in all things.
Let's Grow Leaders
JULY 14, 2012
It had been a long night. The plane was delayed and delayed some more. The awaiting passengers were tired and the ground crew was weary of answering questions and rerouting. The rest of the airport was dark, we were the last gate in action. Finally the door opened and we were “ready to board.” Then [.].
Let's Grow Leaders
JULY 10, 2012
“Yes-let’s said Tigger, bouncing a little, even though he had no idea what was to be begun. He liked to be asked to do things, and he liked to be asked to do them first, and he always said “yes,” because it is much more interesting when you do.” -David Benedictus, Return to the Hundred [.].
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
JULY 24, 2012
“I did not come to NASA to make history. It is important that people don’t think I was picked for this mission because I am a woman and it is time for NASA to send one” -Sally Ride I was in high school in 1983 when Sally Ride became the first American woman in space. [.].
Let's Grow Leaders
JULY 6, 2012
Growing Leaders of All Ages: Part of my mission for this blog is engaging leaders of all ages in the leadership conversation. Today, I present a guest post from Jared Herr, age 12. If you are a leader of any age, interested in collaborating on a guest post on leadership, let’s talk more. Kermit is [.].
Let's Grow Leaders
JULY 9, 2012
As I have been doing more writing, I have been paying a lot of attention to which leaders I find most inspiring–and why. For me, energy is a big factor in both whom I want to follow, and who I want on my team. Leaders with strong, positive, engaging energy inspire others towards [.].
Let's Grow Leaders
JULY 28, 2012
Today, the first Saturday Salutation guest post, from Nancy Perry. When I talked to Nancy about writing, she told me she had written a 300 page tribute to her friend, which she had never published. I encouraged her to share the short story as a Saturday Salutation. Nancy is a Customer Service leader at Verizon [.].
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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