Let's Grow Leaders
JUNE 3, 2015
The Senior Vice President stood in front of my all hands meeting of 300 and said, “I was wrong.” I’ve never heard a group that size sit in such silence. I’m not even sure we were breathing. You see, she had been a naysayer. She knew the mission our team had been given was necessary, but she didn’t believe it could be done.
On The Job
JUNE 9, 2015
The minute you apply for a job, the preparation must begin. That means that once you hit "send" to email your resume or application to a company, you need to be on your toes. Are you ready to be interviewed in five minutes when the telephone rings and the hiring manager wants to talk about your qualifications? No? Why not? Were you possibly thinking that a hiring manager would contact you and say, "I'll be calling you in a week to interview you over the telephone.
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Penelope Trunk
JUNE 30, 2015
You should set goals because striving to meet a goal makes you happier. This is because a goal gives us structure and purpose, but also once you set a goal, your brain feels like you have already attained that goal. (This explains the euphoria we feel when we decide to “start a diet.”). 1. Our brain thinks we are finished before we start.
Eat Your Career
JUNE 23, 2015
I have a question for you: Three frogs are sitting on a log and one decides to jump off. How many frogs are left? If you answered two, you’re wrong, but don’t sweat it. Most people fall for it. Here’s the thing: One frog decided to jump off the log, but that doesn’t mean he necessarily did anything about it. Decision is not the same thing as action.
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Wrike
JUNE 9, 2015
Since the dawn of man, teamwork and cooperation has been the preferred method of getting things done. From the pyramids of Giza to the Golden Gate Bridge, we rely heavily on teams of engineers and architects to create such majestic masterpieces. However, where there is teamwork, there is work required to be a team. Too many voices and conflicting opinions can lead to a giant headache and bring productivity to a grinding halt.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JUNE 15, 2015
IT managers, Lori and Ann, were both shocked when they were given their latest projects. What this new client wanted was really complicated, and their teams were already about to tip over, not to mention the ridiculous time frame the sales team had committed to. “Why don’t they ask us before making these impossible commitments?” “What are they smoking?
On The Job
JUNE 24, 2015
Brittle. Slow. Bureaucratic. These are the terms that Jason Jennings uses to describe the companies that have fallen by the wayside since the Fortune 500 was first published in 1955. In the last 60 years, the majority of those original companies are gone. Jennings, author of “ The High-Speed Company, ” says that managers must create a sense of urgency and growth in this “nanosecond culture,” or find themselves in the same boat as Sears and Kmart.
Penelope Trunk
JUNE 12, 2015
The first thing I see when I look at this photo is my son’s mustache. It’s wispy but pronounced enough to show in a photo. I told him a few weeks ago that it’s time to shave. He said, “Mom. You’re embarrassing me. Don’t talk about my body hair.” So I didn’t bring it up again but about a week later, he said, “Mom, I think I need to start shaving.” I said, “Okay” and we bought a razor.
Eat Your Career
JUNE 23, 2015
I have a question for you: Three frogs are sitting on a log and one decides to jump off. How many frogs are left? If you answered two, you’re wrong, but don’t sweat it. Most people fall for it. Here’s the thing: One frog decided to jump off the log, but that doesn’t mean he necessarily did anything about it. Decision is not the same thing as action.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Let's Grow Leaders
JUNE 24, 2015
When Marshall Goldsmith sent me his new book, Triggers, I read it cover to cover on my flight to Vegas. Great read. But what makes a good book a great book is when it leads you to action. This one did. The Power of Daily Questions. It’s so simple. Goldsmith recommends asking yourself a few “easy” questions each day. Of course, I say easy because they should be straightforward.
Let's Grow Leaders
JUNE 22, 2015
If you’re like me, you think more about getting fit when the days start to require less clothes. What if you also used summertime as a time to pay a bit more attention to your leadership fitness? Similar strategies apply. In fact, they work all year round (I put that in for my many Aussie subscribers in the midst of Winter). 5 Ways To Ignite Your Leadership Fitness.
Let's Grow Leaders
JUNE 26, 2015
Welcome back to the Let’s Grow Leaders Frontline Festival. Our June Festival is all about new beginnings, fresh starts, and project launches. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Festival is all about leading through influence. How do you lead when you don’t have direct authority?
Let's Grow Leaders
JUNE 10, 2015
We had no intentions of actually going in. Sebastian and I were just trying to figure out the best way to walk to the new school he’ll be attending next year. But there we were, his nose pressed against the glass and me in my moving cut-offs and tee-shirt. “Mom, lets just sneak in like ninjas and look around.” Knowing there’s no way “sneak in” to schools these days and worried about the impression we’d make showing up scruffy with no appointment, I pause
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
JUNE 5, 2015
You know who I’m talking about? Perhaps it’s the guy who’s obsessed with font size, color schemes and alignment. Or the incessant questioner. Or the gal whose desk looks like hurricane I-don’t-care just blew across her office. We’ve all got them– the folks that make us crazy. Oh sure they’re effective, but given your druthers, you druther not have them on your project.
Let's Grow Leaders
JUNE 29, 2015
Antoine was an accomplished millennial retail sales professional considered “a bit rough around the edges.”. His no BS approach created a natural bond with entrepreneurs and mom and pop companies, that left some managers scratching their heads. But, heck it worked. Antoine was maxing out his compensation and winning the big recognition trips year after year, but he wanted more.
Let's Grow Leaders
JUNE 17, 2015
Over my career, I’ve underestimated the need to adapt well to a new boss more than once. Trust me, it’s harder to recover… but doable. Working for a new boss often feels like a tight rope. If you’ve got a new boss, you may be experiencing that nauseous feeling that comes from walking a fine line. That’s good. You need to be paying attention.
Let's Grow Leaders
JUNE 8, 2015
You know your boss cares deeply about customers, employees, and doing the right thing for your business. And you’ve built a passionate team of customer advocates, who want to make a good living and feel good about coming to work every day. And yet here you are precariously squashed amidst the intensity of all this passion and good intentions. At the core, everyone wants similar outcomes… you get it.
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Let's Grow Leaders
JUNE 1, 2015
I’ve never met a manager who felt they had more headcount than they needed. In fact, the number one answer I get when I ask managers what they need most is “More people!” And yet most of us have been on the receiving end of the conversation saying “We’re going to need to figure out how to do more with less.” In fact, there was one dark period of my career that I received that call every quarter for 2 years.
Let's Grow Leaders
JUNE 12, 2015
This is a guest post by LGL Community member Scott Huntington. Although many companies caution workers about using social media, utilizing sites like Twitter and LinkedIn can go a long way in positioning you within your own company and as a leader in your industry. Obviously you need to be smart about how you use social media. Never lambast your company or post anything inappropriate. 1.
On The Job
JUNE 17, 2015
When you were a kid, your mom probably asked you to say the “magic word” when requesting something. You quickly found out that saying “please” could get you what you wanted. But Tim Davis, a professional magician and communications expert, says there are actually seven magic words backed up by science that can help you persuade, influence and engage others.
On The Job
JUNE 12, 2015
You start the day with the best of intentions. You are not going to get distracted. Not. Going. To. Get. Distracted. Then you think you’ll just do a quick Gmail check to make sure you’re not missing anything critical. After that, you check your Instagram account – might as well while you’re already online, right? A quick peek at Twitter and you’re ready to settle into work.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
JUNE 15, 2015
It's time to ask for a pay raise. You know it, and I know it. You've been busting your butt for years now, telling yourself that the piddly 2% annual raise you've gotten for the last five years is OK. You're lucky to have a job, you tell yourself. You have benefits, you argue. Your boss tells you that he knows you work hard, and didn't he just give you a gift certificate for $20 to the car wash around the corner?
On The Job
JUNE 29, 2015
As you work your way up the career ladder, it may be gratifying to know that your hard work has paid off. Your skills and experience are valued, and you feel that your career is on the right track. Still, don't rest on your laurels. Right when you start to see your future become bright you could lose it all. How? You wear yoga pants on casual Friday with the word "sweet" across the butt.
On The Job
JUNE 2, 2015
It seems a little odd when Marcus Buckingham states emphatically that leadership is “going away.” It’s quite a statement from a man who is billed as a leadership expert when being interviewed by Oprah or being quoted in numerous national publications. If leadership goes away, won’t Buckingham be out of a job? Buckingham stands solidly behind his contention.
On The Job
JUNE 22, 2015
I'd say there's probably more than a few discussions today around the watercooler and via email about mean bosses after a New York Times opinion piece "No Time to Be Nice at Work." In the article by Christine Porath, associate professor at Georgetown University, she noted that after studying the cost of incivility for nearly 20 years she finds that "insensitive interactions" hurt a person's health, performance and souls.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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