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How to Foster Psychological Safety in Training (and Build a Courageous Learning Culture)

Let's Grow Leaders

Overcoming the Quiet Room: Why Your Training Needs Psychological Safety Imagine this: you kick off a training session with a question, and youre met with hesitant silence. Its not that your learners have nothing to say its that they dont feel safe saying it. Why does this matter so much for learning?

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The Best Leadership Articles of 2022 (according to you)

Let's Grow Leaders

Top 3 Let’s Grow Leaders Articles of 2022. Our number one most-read article in 2022 is on how (and when) to say no at work. H ow to Say No at Work: Powerful Phrases to Stand Your Ground. If you missed this article, it’s never too late to use these 5 steps to feel more confident in what you’re saying no to and why.

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International Coaching Federation Announces 2022 Award Winners

International Coaching Federation

The 2022 Circle of Distinction honorees include: Elena Espinal, MCC, PhD (Mexico): Elena’s dedication to integrating cultures from around the world has established new uses for coaching, including with governments, as they strive to integrate the indigenous cultures of their countries. Learn more about the 2022 Circle of Distinction honorees.

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Maximizing Impact, Minimizing Costs: A Strategic Approach to Coaching in Resource-Constrained Government Institutions

International Coach Academy

Decision-makers tend to consider multiple factors – beyond just the benefits of a new practice, they also weigh the financial constraints – before deciding to implement it within their organizations. Therefore, this paper examines how coaching can be applied cost-effectively in resource-constrained government institutions.

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How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

April 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm GMT At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy.

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Traditional Governance vs. Compassion

International Coach Academy

Reframing Perspectives Within the Realm of Public Service Shifting from traditional public administration governance, characterized by hierarchy, bureaucracy, and strict compliance, to a more compassionate approach, defined by empathy, active listening, collaboration, flexibility, and a supportive environment for personal and professional growth.

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AI makes you smarter, not lazier

Darius Foroux

Ever since ChatGPT blew up in November 2022, things have reallychanged. Hey there, its Darius Foroux. Youre receiving this Short Take post because you signed up for my Medium newsletter. Im publishing it here on Medium and on Substack (where these pieces will appearfirst). At first, it was just a silly toolsomething to play around with.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. The importance of efficiency when onboarding and training agents. How proper coaching can reduce agent burnout.

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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The 5 Types of Hourly Workers: An HR Guide to Recruiting and Retention

All hourly workers want similar things, but when it comes to recruiting & retention, it helps to understand personal motivations. Download Paycor’s guide to learn how to find & keep the 5 types of hourly workers.

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Is Your Next Hire Hiding in Plain Sight?

Internal recruiting can save time and money, drive retention, and help solve your company’s talent shortage problem. There are 3 rules to get it right. Download Paycor’s guide to learn how it’s done.

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Employee Open Enrollment Letter Template

When it comes to benefits, communication is critical. To help you easily explain your offerings at open enrollment, Paycor created an open enrollment sample letter (and a few tips). Download this free Employee Open Enrollment Letter Template today.

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Employee Open Enrollment Letter Template

When it comes to benefits, communication is critical. To help you easily explain your offerings at open enrollment, Paycor has created an open enrollment sample letter (with a few tips). Download this free Employee Open Enrollment Letter Template today!

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Dont Let Social Media Become an HR Headache

Discover why your company needs a social media policy to protect its reputation, mitigate legal risks, and safeguard against cybersecurity threats. Learn how to create a realistic policy with clear guidelines and consequences. Don't let social media become an HR headache - keep your organization safe.

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10 Ways to Keep Your Hourly Employees

As the battle for talent rages on, you need a strategy to get and keep great workers. Although sign-on bonuses might get people in the door, it takes a little more effort to ensure employees stay. Not only is great leadership important, but upward movement, flexibility, and benefits like earned wage access can make all the difference.